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WO-01316018 ↗ ServiceMax

KING COUNTY MEDICAL EXAMINER • Repair • P7

📍 King County Medical Examiner - 9th Ave. — 325 9th Ave., Seattle WA, 98104

Nov 18, 2025 → Dec 13, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 1, 2025
✗ SLA Missed (3 biz days late)
Active: 10 biz days
Paused: 4 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Nov 18 → Nov 24, 2025
4 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
6d
▶ Clock Running
Status: Assigned
Nov 24 → Dec 4, 2025
6 business days (counted)
Running total: 6 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 9, 2025
3 business days (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 10 of 7 biz days used
Created: Nov 18, 2025 Completed: Dec 10, 2025
Business Days Used 10 / 7
0 7d budget +3d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 18 → Nov 18 Created ▶ Running 0 0 / 7
Nov 18 → Nov 18 L2 Screening ▶ Running 0 0 / 7
Nov 18 → Nov 24 Awaiting Parts ⏸ Paused 4 —
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0 / 7
Nov 24 → Dec 4 Assigned ▶ Running 6 6 / 7
Dec 4 → Dec 9 Scheduled ▶ Running 3 9 / 7
Dec 9 → Dec 10 Tech On Site ▶ Running 1 10 / 7
Dispatch 0.0d
Material Management 4.6d
Coordinators 9.8d
Field Work 4.3d
Billing 4.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.6 days
Over SLA
Coordinators
9.8 days
Over SLA
Field Work
4.3 days
Over SLA
Billing
4.4 days
Over SLA
Created: Nov 18, 2025 Due: Dec 10, 2025 Completed: Dec 13, 2025 (2 days late)
📅
16.6 days Total Age
⏱️
6.2d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
16.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543808
Follow up to WO-01300186
Closed
Q-00031178 Follow up to WO-01300186 11-11-25-mbrac- completed 11 pms per manufacture specifications. also did 2 cot evaluations. asset tag #13276973 model 24 needs following parts 1-3352345 1-3854300 1-3302270 1-8663988 asset tag # 13276972 model 24 mini maxx 1-1902089 1-1902090 1-3351190 1-3306429 1-8661650
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
James Sosik
Owner
Jessica Sells
Created
Nov 13, 2025
Work Orders from this Case (2)
WO-01316007 Invoiced
Repair • Michah Brackett
Created: Nov 18, 2025 • Closed: Dec 13, 2025
WO-01316018 (current) Invoiced
Repair • Michah Brackett
Created: Nov 18, 2025 • Closed: Dec 13, 2025
Completed with significant delays
Invoiced • 106 days old
🚨
Primary Delay 6.2 days stuck in "Assigned"
⏱️
Total Delay 16.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
4.6d / 3.0d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
6.2d / 0.5d SLA
Scheduled
3.5d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PM completed on PM WO

12/4/25 RBerry- Spoke with James Sosik, scheduled for 12/9/25 with an arrival time between 8-10AM. See logged call on WO-01316007. Parts have been shipped to technician. Nothing is needed for technician to gain access to site or equipment. 


12/4/25 Rberry- Updated due date based on parts for

WO-01316007


12-1 Mburris parts are still in Ready to Ship status

🔧 Work Performed
Asset# 13276972 CLEANED AND DISINFECTED COT. REPAIRED (2) FEET AND LOAD HANDLE WITH NEW PARTS SENT OUT. DID PM PER SPEC ON COT. DID FUNCTIONAL TEST.
🔍 Technician Findings
Q-00031178 Follow up to WO-01300186 asset tag # 13276972 model 24 mini maxx 1-1902089 1-1902090 1-3351190 1-3306429 1-8661650 https://www.ebiotrack.com/workorder.php?wo=69801
⚠️ Problem Description
Q-00031178 Follow up to WO-01300186 asset tag # 13276972 model 24 mini maxx 1-1902089 1-1902090 1-3351190 1-3306429 1-8661650 https://www.ebiotrack.com/workorder.php?wo=69801

Timeline

📞
Case Linked Nov 13, 4:26 PM
Case Number: 00543808
Subject: Follow up to WO-01300186
Status: Closed
⏳ 3.9 business days
📋
▶
4 Work Order Created Nov 18, 2:30 PM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
Parts Requested
Order: 00085497
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 2m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Sean Weaver Nov 24, 4:34 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 6d 2h
👷
▶
2 Technician Assigned Nov 24, 5:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 0m
💵
6x Expenses Added Nov 25, 1:13 PM
Type: Expenses, Parts
Status: Open
Qty: 1
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Dec 4, 2:46 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-12-09T18:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Michah Brackett Dec 9, 1:50 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
✔️
Status: Completed by Michah Brackett Dec 10, 12:24 AM
From: Tech On Site
To: Completed
Duration in Previous: 10h 34m
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Dec 13, 11:57 AM
2x Labor Added → Status: Closed
🏁
Status: Closed by Michah Brackett
From: Completed
To: Closed
Duration in Previous: 3d 11h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Dec 17, 3:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
⚠️ 5.0 business days
📨
▶
3 Status: Invoice Pending Dec 23, 2:39 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-249852
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Awaiting Parts
Duration: 4.6 business days (threshold: 3.0 business days)
Exceeded by 1.6 business days
Assigned
Duration: 6.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business days
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days

🔗 Related Artifacts

📞
Case 00543808
Closed
📦
Parts Order 00085497
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Michah Brackett
Scheduled
Dec 9, 1:00 PM
Created
Nov 18, 2:30 PM
Invoice #
SM-249852

Work Details (8)

Name Type Status Qty Amount Date
WL-03019679 Expenses Open 1 $15.03 Nov 25, 1:13 PM
WL-03019680 Parts Open 1 $19.70 Nov 25, 1:13 PM
WL-03019681 Parts Open 1 $191.72 Nov 25, 1:13 PM
WL-03019682 Parts Open 1 $1.00 Nov 25, 1:13 PM
WL-03019683 Parts Open 1 $1.00 Nov 25, 1:13 PM
WL-03019684 Parts Open 1 $3.00 Nov 25, 1:13 PM
WL-03036948 Labor Open 1 $130.00 Dec 13, 11:57 AM
WL-03036949 Labor Open 1 $0.00 Dec 13, 11:57 AM

Details