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WO-01316313 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Cano Health — 10234 Rosecrans Blvd., Bellflower CA, 90706

Nov 19, 2025 → Dec 3, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 25, 2025
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 19 → Nov 19, 2025
0 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 19 → Nov 21, 2025
2 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 3, 2025
5 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 6 of 4 biz days used
Created: Nov 19, 2025 Completed: Dec 3, 2025
Business Days Used 6 / 4
0 4d budget +2d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0 / 4
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0 / 4
Nov 19 → Nov 19 Awaiting Parts - Customer ⏸ Paused 0 —
Nov 19 → Nov 19 Assigned ▶ Running 0 0 / 4
Nov 19 → Nov 21 Awaiting Parts - Customer ⏸ Paused 2 —
Nov 21 → Nov 24 Ready for Scheduling ▶ Running 1 1 / 4
Nov 24 → Dec 3 Scheduled ▶ Running 5 6 / 4
Dec 3 → Dec 3 Tech On Site ▶ Running 0 6 / 4
Dispatch 0.1d
Material Management 2.4d
Coordinators 6.9d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
2.4 days
Coordinators
6.9 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Nov 19, 2025 Due: Dec 5, 2025 Completed: Dec 3, 2025 (2 days early)
📅
8.2 days Total Age
⏱️
4.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
5.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545010
Midmark Service Request Dispatch Authorization - WO-00128867
Closed
Zone 1 MGIV - Swap SD cards This is a high priority dispatch. Email sent to dispatch@midmark.com with Midmark 626 Micro-SD Card Replacement instructions attached. Tech will need to call into Medical Tech Service at 844-856-1230 with questions on the replacement. The Service Company Tech MUST RETURN the old SD card(s) using the return label provided to the customer. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
High
Origin
Email
Reason
New Case
Contact
Sonia Perez
Owner
Jessica Sells
Created
Nov 18, 2025
Work Orders from this Case (12)
WO-01316313 (current) Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 3, 2025
WO-01316314 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316325 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 3, 2025
WO-01316327 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316331 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 3, 2025
WO-01316333 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316335 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316336 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316338 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316340 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316341 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316342 Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 4.8 days stuck in "Scheduled"
⏱️
Total Delay 5.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
2.1d / 1.0d SLA
Awaiting Parts - Customer
2.4d
Scheduled
4.8d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-24 Mburris email from POC to set

11-24 Mburris called site LM on Vmail on POC Sonia P

11-24 Mburris email sent to POC

11/21 KHardison: Updated due date.

1ZE444250371393932

Estimated delivery

Wednesday, November 26 between 9:30 A.M. - 1:30 P.M.

LINE NO: 1.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 2.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 3.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 4.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 5.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 6.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 7.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 8.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 9.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 10.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 11.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD LINE NO: 12.1 QTY: 1 ITEM: 015-10231-00 SERIAL #: DESCRIPTION: FLASH CARD, 16GB/32GB, MICROSD


11/19/2025jsells

left a voicemail with the WO# and told Sonia someone will call to schedule

🔧 Work Performed
Arrived on site and checked in with security desk to sign into vendors log. Next made my way to POC office where she provided me sd cards sent. Customer did not have exact rooms where chairs located so had to work with nurses around patient care to look for tables matching the SN on our SR. Once tables located followed instructions provided on replacement of SD Cards. Unit returned to service and advised nurses table ready to use again. Time also includes going to UPS and drop off SD cards that need to be sent back. filled out sr forms for all tables and closed out paper work
🔍 Technician Findings
Unit found powered on with no current issues
⚠️ Problem Description
Zone 1 MGIV - Swap SD cards This is a high priority dispatch. Email sent to dispatch@midmark.com with Midmark 626 Micro-SD Card Replacement instructions attached. Tech will need to call into Medical Tech Service at 844-856-1230 with questions on the replacement. The Service Company Tech MUST RETURN the old SD card(s) using the return label provided to the customer. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Open 739377 015-10231-00-12 Ship Exchanged Open 739377 S006-00909 1.00000 Ship Exchanged Open 739377 015-10231-00 1.00000
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Nov 18, 4:07 PM
Case Number: 00545010
Subject: Midmark Service Request Dispatch Authorization - WO-00128867
Status: Closed
📋
Work Order Created Nov 19, 2:28 PM
Work Order: WO-01316313
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Nov 19, 2:52 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 24m
👷
▶
2 Technician Assigned Nov 19, 3:37 PM
Technician Assigned → Status: Awaiting Parts - Customer
👤
Status: Awaiting Parts - Customer by Rhea Berry
From: Ready for Scheduling, Awaiting Parts - Customer, Assigned
To: Awaiting Parts - Customer, Assigned
Duration in Previous: 44m, 0m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 21, 8:23 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 1d 16h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Nov 24, 2:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-02T17:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Omar Serrano Dec 2, 9:08 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 6h
⏱️
▶
2 3x Labor Added Dec 2, 11:44 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Omar Serrano
From: Tech On Site
To: Completed
Duration in Previous: 2h 35m
⏱️
▶
2 3x Labor Added Dec 3, 12:06 AM
3x Labor Added → Status: Closed
🏁
Status: Closed by Omar Serrano
From: Completed
To: Closed
Duration in Previous: 22m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 5, 1:29 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:16 PM
Invoice Number: SM-248388

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00545010
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Omar Serrano
Scheduled
Dec 2, 12:00 PM
Created
Nov 19, 2:28 PM
Invoice #
SM-248388

Work Details (6)

Name Type Status Qty Amount Date
WL-03024538 Labor Open 1.5 $0.00 Dec 2, 11:44 PM
WL-03024541 Travel Open 25 $110.00 Dec 2, 11:44 PM
WL-03024542 Travel Open 25 $0.00 Dec 2, 11:44 PM
WL-03024554 Labor Open 1.75 $192.50 Dec 3, 12:06 AM
WL-03024555 Labor Open 1 $0.00 Dec 3, 12:06 AM
WL-03024556 Expenses Open 1 $0.00 Dec 3, 12:06 AM

Details