Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P4
SLA Clock
4 business days from creation · Target: Nov 25, 2025
✗ SLA Missed (2 biz days late)
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 19 → Nov 19, 2025
0 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 19 → Nov 21, 2025
2 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Nov 24 → Dec 3, 2025
5 business days (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 6 of 4 biz days used
Created: Nov 19, 2025
Completed: Dec 3, 2025
Business Days Used
6 / 4
0
4d budget
+2d over
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Nov 19 → Nov 19
Created
▶ Running
0
0 / 4
Nov 19 → Nov 19
Ready for Scheduling
▶ Running
0
0 / 4
Nov 19 → Nov 19
Awaiting Parts - Customer
⏸ Paused
0
—
Nov 19 → Nov 19
Assigned
▶ Running
0
0 / 4
Nov 19 → Nov 21
Awaiting Parts - Customer
⏸ Paused
2
—
Nov 21 → Nov 24
Ready for Scheduling
▶ Running
1
1 / 4
Nov 24 → Dec 3
Scheduled
▶ Running
5
6 / 4
Dec 3 → Dec 3
Tech On Site
▶ Running
0
6 / 4
Material Management
Coordinators Over SLA
Created: Nov 19, 2025
Due: Dec 5, 2025
Completed: Dec 3, 2025 (2 days early)
⏱️
4.8d in Scheduled
Longest Stage
🔄
9 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00545010
Midmark Service Request Dispatch Authorization - WO-00128867
Closed
Zone 1
MGIV - Swap SD cards
This is a high priority dispatch. Email sent to dispatch@midmark.com with Midmark 626 Micro-SD Card Replacement
instructions attached. Tech will need to call into Medical Tech Service at 844-856-1230 with questions on the replacement.
The Service Company Tech MUST RETURN the old SD card(s) using the return label provided to the customer. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Work Orders from this Case (12)
WO-01316313
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 3, 2025
WO-01316314 (current)
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316325
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 3, 2025
WO-01316327
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316331
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 3, 2025
WO-01316333
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316335
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316336
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316338
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316340
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316341
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
WO-01316342
Invoiced
Repair • Omar Serrano
Created: Nov 19, 2025 • Closed: Dec 2, 2025
🚨
Primary Delay
4.8 days stuck in "Scheduled"
⏱️
Total Delay
5.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.1d
/ 1.0d SLA
Awaiting Parts - Customer
2.4d
Scheduled
4.8d
/ 2.0d SLA
Tech On Site
0.4d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📅 Events (1)
🔧
Work Performed
Arrived on site and checked in with security desk to sign into vendors log. Next made my way to POC office where she provided me sd cards sent. Customer did not have exact rooms where chairs located so had to work with nurses around patient care to look for tables matching the SN on our SR. Once tables located followed instructions provided on replacement of SD Cards. Unit returned to service and advised nurses table ready to use again
🔍
Technician Findings
unit found powered on with no current issues
⚠️
Problem Description
Zone 1
MGIV - Swap SD cards
This is a high priority dispatch. Email sent to dispatch@midmark.com with Midmark 626 Micro-SD Card Replacement
instructions attached. Tech will need to call into Medical Tech Service at 844-856-1230 with questions on the replacement.
The Service Company Tech MUST RETURN the old SD card(s) using the return label provided to the customer. For
assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 739377 015-10231-00 1.00000
📄
Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair
📅
WO-01316314 - Repair - 626 (Series) Chair - Bellflower - Cano Health
Dec 2, 2025 12:00pm – 4:00pm
Work Order: WO-01316314
Account: MIDMARK
Customer Case Number: SR 1495828 WO-00128868
Location: Cano Health
Address: 10234 Rosecrans Blvd., Bellflower, CA 90706
Manufacturer: Midmark
Model #: 626 (Series) Chair
Serial #: V2727445
Contact Name: Sonia Perez
Contact Phone: (323) 810-0770
Contact Emai
Timeline
📞
Case Number:
00545010
Subject:
Midmark Service Request Dispatch Authorization - WO-00128867
Status:
Closed
📋
Work Order:
WO-01316314
Type:
Repair
Priority:
P4
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
24m
👷
👤
From:
Ready for Scheduling, Awaiting Parts - Customer, Assigned
To:
Awaiting Parts - Customer, Assigned
Duration in Previous:
44m, 0m
📅
From:
Awaiting Parts - Customer
To:
Ready for Scheduling
Duration in Previous:
1d 16h
🗓️
📅
Scheduled For:
2025-12-02T17:00:00.000+0000
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
8d 6h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
2h 48m, 0m
📄
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
1m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-248388
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
ℹ️ Work Order Details
Scheduled
Dec 2, 12:00 PM
Work Details (1)
Name
Type
Status
Qty
Amount
Date
WL-03024549
Labor
Open
0.25
$27.50
Dec 2, 11:56 PM