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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316349 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Xiraiyah Coston Trunk Stock — 220 Standard Lane Apt 207, Virginia Beach VA, 23462

Nov 19, 2025 → Nov 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 22, 2025
✓ SLA Met
Active: 2 biz days
🕐 Clock stopped: Completed (Nov 22, 2025)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 22, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Nov 19, 2025 Completed: Nov 22, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 20 Ready for Scheduling ▶ Running 1 1
Nov 20 → Nov 20 Assigned ▶ Running 0 1
Nov 20 → Nov 22 Scheduled ▶ Running 1 2
Dispatch 0.0d
Coordinators 3.5d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.5 days
Over SLA
Billing
0.0 days
Created: Nov 19, 2025 Due: Nov 22, 2025 Completed: Nov 22, 2025 (on time)
📅
2.5 days Total Age
⏱️
2.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 17, 2025
Visit 2 Nov 18, 2025
Visit 3 Nov 19, 2025
Visit 4 Nov 20, 2025
Visit 5 Nov 21, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542999
Personnel Action Form Needs Approval
Closed
Impact/Onboarding Week 11/17 - 11/22
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Nov 11, 2025
Work Orders from this Case (2)
WO-01316349 (current) Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 19, 2025 • Closed: Nov 22, 2025
WO-01316350 Canceled
Cross-Training
Created: Nov 19, 2025
Completed with minor delays
Invoiced • 105 days old
🚨
Primary Delay 2.0 days stuck in "Scheduled"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Impact/Onboarding Week 11/17 - 11/22
🔍 Technician Findings
Impact/Onboarding Week 11/17 - 11/22
⚠️ Problem Description
Impact/Onboarding Week 11/17 - 11/22

Timeline

📞
Case Linked Nov 11, 2:14 PM
Case Number: 00542999
Subject: Personnel Action Form Needs Approval
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Nov 19, 3:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
4 Technician Assigned Nov 20, 9:07 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17h 52m
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-17T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
3 5x Labor Added Nov 22, 2:32 PM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Xiraiyah Coston
From: Scheduled
To: Completed
Duration in Previous: 2d 5h
🏁
Status: Closed by Xiraiyah Coston
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Nov 25, 12:52 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-247539

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00542999
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
Nov 17, 8:00 AM
Created
Nov 19, 3:15 PM
Invoice #
SM-247539

Work Details (5)

Name Type Status Qty Amount Date
WL-03017513 Labor Open 8 $0.00 Nov 22, 2:32 PM
WL-03017514 Labor Open 8 $0.00 Nov 22, 2:32 PM
WL-03017515 Labor Open 8 $0.00 Nov 22, 2:32 PM
WL-03017516 Labor Open 8 $0.00 Nov 22, 2:32 PM
WL-03017517 Labor Open 8 $0.00 Nov 22, 2:32 PM

Details