Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01316350 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Xiraiyah Coston Trunk Stock — 220 Standard Lane Apt 207, Virginia Beach VA, 23462

Nov 19, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 29, 2025
✓ SLA Met (3 biz days early)
Active: 2 biz days
🕐 Clock stopped: Canceled (Nov 21, 2025)
▶ Clock Running
Status: Created
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Nov 19 → Nov 21, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Entered
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Nov 19, 2025 Canceled: Nov 21, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Nov 19 → Nov 19 Created ▶ Running 0 0
Nov 19 → Nov 19 Ready for Scheduling ▶ Running 0 0
Nov 19 → Nov 19 Assigned ▶ Running 0 0
Nov 19 → Nov 21 Scheduled ▶ Running 2 2
Nov 21 → Nov 21 Entered ▶ Running 0 2
Dispatch 0.0d
Coordinators 2.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Created: Nov 19, 2025 Due: Nov 29, 2025 Completed: Nov 21, 2025 (8 days early)
📅
2.5 days Total Age
⏱️
2.3d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00542999
Personnel Action Form Needs Approval
Closed
Impact/Onboarding Week 11/17 - 11/22
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Nov 11, 2025
Work Orders from this Case (2)
WO-01316349 Invoiced
Cross-Training • Xiraiyah Coston
Created: Nov 19, 2025 • Closed: Nov 22, 2025
WO-01316350 (current) Canceled
Cross-Training
Created: Nov 19, 2025
On Track
Canceled • 105 days old
🚨
Primary Delay 2.3 days stuck in "Scheduled"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
2.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/21/2025 LHill-rec'd TEAMS message from Matt Bateman-

⚠️ Problem Description
1x 1st week OJT on: Beds w/ TBD Week ending: 11/29

Timeline

📞
Case Linked Nov 11, 2:14 PM
Case Number: 00542999
Subject: Personnel Action Form Needs Approval
Status: Closed
⚠️ 6.0 business days
📋
▶
2 Work Order Created Nov 19, 3:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Nov 19, 4:55 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 38m, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-11-24T13:00:00.000+0000
⏳ 2.9 business days
🆕
Status: Entered by Laura Hill Nov 21, 3:42 PM
From: Scheduled
To: Entered
Duration in Previous: 1d 22h
🚫
Status: Canceled by Jessica Sells Nov 21, 3:55 PM
From: Entered
To: Canceled
Duration in Previous: 13m

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00542999
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Nov 19, 3:17 PM
Invoice #
N/A

Details