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WO-01316476 ↗ ServiceMax

Berks Center for Digestive Health • Evaluation • P3

📍 Berks Center for Digestive Health — 1011 Reed Avenue, Suite 600, Wyomissing PA, 19610

Nov 20, 2025 → Nov 25, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Nov 25, 2025
✗ SLA Missed
Active: 3 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Nov 25, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 20 → Nov 25, 2025
3 business days (counted)
Running total: 3 of 3 biz days used
Created: Nov 20, 2025 Completed: Nov 25, 2025
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 3
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0 / 3
Nov 20 → Nov 20 Assigned ▶ Running 0 0 / 3
Nov 20 → Nov 25 Scheduled ▶ Running 3 3 / 3
Dispatch 0.1d
Coordinators 4.1d
Field Work 0.8d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Coordinators
4.1 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Nov 25, 2025 Completed: Nov 26, 2025 (on time)
📅
4.1 days Total Age
⏱️
3.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
2.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00543942
HCP L2 Review
Closed
Q-00031168 Model Stryker Type (BCDH #) 1115 (5) S/N 2019006600761 Asset # EBS0455424 Foot pedal to raise and lower bed is sticking in down position Model Stryker Type (BCDH #) 1115 (14) S/N 2021006600521 Asset # EBS049898 Side brake pedal is flipped upside down and stuck in that position Model Stryker Type (BCDH #) 1115 (17) S/N 2021006600520 Asset # EBS049896 Foot pedal to raise and lower bed is sticking in down position Facility requesting eval these units to determine ,and review to see if any parts are needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jill Pannebecker
Owner
Jessica Sells
Created
Nov 14, 2025
Work Orders from this Case (3)
WO-01316474 Invoiced
Evaluation • Philip Krogstad
Created: Nov 20, 2025 • Closed: Nov 25, 2025
WO-01316475 Invoiced
Evaluation • Philip Krogstad
Created: Nov 20, 2025 • Closed: Jan 30, 2026
WO-01316476 (current) Invoiced
Evaluation • Philip Krogstad
Created: Nov 20, 2025 • Closed: Nov 25, 2025
Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 3.3 days stuck in "Scheduled"
⏱️
Total Delay 2.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
3.3d / 2.0d SLA
Completed
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20 MOwens Called and spoke to Jill Pannebecker. Asked if 11/25 in the afternoon works for her. She said yes. Eta will be around 1pm.

🔧 Work Performed
Cleaned lint from mechanisms. Pedal does not stick.
🔍 Technician Findings
Checked in with site. Stretcher has issue that pedal sticks.
⚠️ Problem Description
Q-00031168 https://www.ebiotrack.com/workorder.php?wo=69846 Model Stryker Type (BCDH #) 1115 (17) S/N 2021006600520 Asset # EBS049896 Foot pedal to raise and lower bed is sticking in down position Facility requesting eval these units to determine ,and review to see if any parts are needed.

Timeline

📞
Case Linked Nov 14, 9:51 AM
Case Number: 00543942
Subject: HCP L2 Review
Status: Closed
⚠️ 5.0 business days
📋
Work Order Created Nov 20, 9:32 AM
Work Order: WO-01316476
Type: Evaluation
Priority: P3
📅
Status: Ready for Scheduling by Jessica Sells Nov 20, 10:12 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 39m
👷
▶
2 Technician Assigned Nov 20, 3:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5h 3m
📅
▶
2 Dispatch Scheduled Nov 20, 4:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 58m
⏳ 4.0 business days
⏱️
2x Labor Added Nov 25, 1:04 PM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Philip Krogstad Nov 25, 1:25 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 21h
🏁
Status: Closed by Philip Krogstad Nov 25, 8:09 PM
From: Completed
To: Closed
Duration in Previous: 6h 44m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Dec 1, 10:49 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton Dec 1, 10:55 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:09 PM
Invoice Number: 247846

Bottlenecks

Scheduled
Duration: 3.3 business days (threshold: 2.0 business days)
Exceeded by 1.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00543942
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Evaluation
Branch
N/A
Technician
Philip Krogstad
Scheduled
Nov 25, 1:00 PM
Created
Nov 20, 9:32 AM
Invoice #
247846

Work Details (2)

Name Type Status Qty Amount Date
WL-03019664 Labor Open 0.25 $29.75 Nov 25, 1:04 PM
WL-03019665 Labor Open 0.25 $29.75 Nov 25, 1:04 PM

Details