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WO-01316507 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Ankle & Foot Specialists of Puget Sound — 1450 5th St SE, Ste 4400, Puyallup WA, 98372-4602

Nov 20, 2025 → Dec 3, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Nov 26, 2025
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 20 → Nov 21, 2025
1 business day (not counted)
5d
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Dec 2, 2025
5 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 6 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 6 of 4 biz days used
Created: Nov 20, 2025 Completed: Dec 3, 2025
Business Days Used 6 / 4
0 4d budget +2d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 20 → Nov 20 Created ▶ Running 0 0 / 4
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0 / 4
Nov 20 → Nov 20 Assigned ▶ Running 0 0 / 4
Nov 20 → Nov 21 Awaiting Parts - Customer ⏸ Paused 1 —
Nov 21 → Dec 2 Ready for Scheduling ▶ Running 5 5 / 4
Dec 2 → Dec 3 Scheduled ▶ Running 1 6 / 4
Dec 3 → Dec 3 Tech On Site ▶ Running 0 6 / 4
Dispatch 0.0d
Material Management 2.0d
Coordinators 7.6d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.0 days
Coordinators
7.6 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Nov 20, 2025 Due: Dec 4, 2025 Completed: Dec 4, 2025 (on time)
📅
8.2 days Total Age
⏱️
6.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545291
Midmark Service Request Dispatch Authorization - WO-00129394
Closed
Travel Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD Damaged parts on delivery ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. PCR CODES Problem Cause Resolution INSTALLATION ISSUE MISSING PARTS REPLACE PARTS
Priority
Standard
Origin
Email
Reason
New Case
Contact
Amber Hollis
Owner
John Rolston
Created
Nov 19, 2025
Work Orders from this Case (2)
WO-01316507 (current) Invoiced
Repair • Tim Holman
Created: Nov 20, 2025 • Closed: Dec 3, 2025
WO-01318669 Invoiced
Repair • Tim Holman
Created: Dec 4, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 104 days old
🚨
Primary Delay 6.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Awaiting Parts - Customer
2.0d
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-2 Mburris called spoke with Amber Hollis and set appt for 12-3

12-2 Mburris called LM on Vmail 


11/21/25 SReich

Your shipment

1ZE444250346486031

Estimated delivery

Wednesday, November 26 between 11:45 A.M. - 3:45 P.M. 

Order No: 739635 Customer PO No: SR1496266 Customer: Midmark No Charge Service Request NO: 1496266 Ship To Name: Ankle & Foot Specialists of Puget Sound Ship To Address: 1450 5th St SE Ste 4400 Ship To City/State: Puyallup, WA 98372-4602 Waybill (Tracking #): 1ZE444250346486031 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 20-NOV-2025 LINE NO: 1.1 QTY: 1 ITEM: 020-10140-00-312 SERIAL #: DESCRIPTION: FRONT COVER, UPT, PATIENT RIGHT LINE NO: 2.1 QTY: 6 ITEM: 040-0010-47 SERIAL #: DESCRIPTION: SCR PNH 0.190-24 X 0.375 PHILLIPS TYPE TT MAG520 TAPTITE MUST BE ROHS COMPLIANT


11/20/2025 JRolston - Called site POC, Amber Hollis @ (253) 256-7048. Voicemail only. Left detailed message advising her that dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.

🔧 Work Performed
Repaired V2843952 in room 1. Installed new foot cover to base. While waiting to work on V2843952 the customer wanted me to also look at V2840755 in room 6. The foot extension mechanism lost a hex screw. Called in to Midmark to add the chair to the SRA. Waiting on new SRA that is including Room 6 V2840755.
🔍 Technician Findings
repair foot cover on base of chair
⚠️ Problem Description
UPDATED: WD Damaged parts on delivery ADDITIONAL NOTES REVISED - DO NOT DUPLICATE - ADDING SERIAL NUMBER - V2840755*********For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! Ship Exchanged Open 741817 042-0014-06 1.00000 ___________________________________________________ Travel Zone 1 Dispatch Type Repair PROBLEM SUMMARY WD Damaged parts on delivery ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. PCR CODES Problem Cause Resolution INSTALLATION ISSUE MISSING PARTS REPLACE PARTS
📄 Description
Midmark 646 (Series) Podiatry Procedures Chair

Timeline

📞
Case Linked Nov 19, 2:11 PM
Case Number: 00545291
Subject: Midmark Service Request Dispatch Authorization - WO-00129394
Status: Closed
📋
▶
2 Work Order Created Nov 20, 11:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by John Rolston
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Nov 20, 11:21 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 4m, 0m
📅
Status: Ready for Scheduling by Sherry Reich Nov 21, 9:47 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 22h 25m
⚠️ 6.0 business days
📅
▶
2 Dispatch Scheduled Dec 2, 2:40 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Michael Burris
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 11d 4h
🔧
Status: Tech On Site by Tim Holman Dec 3, 11:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21h 18m
✔️
Status: Completed by Tim Holman Dec 3, 2:11 PM
From: Tech On Site
To: Completed
Duration in Previous: 2h 12m
⏱️
2x Labor Added Dec 3, 2:39 PM
Type: Labor, Travel
Status: Open
Qty: 2, 30
⏱️
Labor Added Dec 3, 2:54 PM
Type: Labor
Status: Open
Qty: 2.5
🏁
Status: Closed by Tim Holman Dec 3, 8:44 PM
From: Completed
To: Closed
Duration in Previous: 6h 32m
⏳ 3.4 business days
📄
▶
3 Status: Ready to Bill Dec 8, 1:08 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-248471

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00545291
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Dec 3, 12:00 PM
Created
Nov 20, 11:13 AM
Invoice #
SM-248471

Work Details (3)

Name Type Status Qty Amount Date
WL-03025115 Labor Open 2 $0.00 Dec 3, 2:39 PM
WL-03025117 Travel Open 30 $110.00 Dec 3, 2:39 PM
WL-03025144 Labor Open 2.5 $275.00 Dec 3, 2:54 PM

Details