Midmark Service Request Dispatch Authorization - WO-00129394
Closed
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD Damaged parts on delivery
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
INSTALLATION ISSUE MISSING PARTS REPLACE PARTS
12-8 Mburris email sent to POC looking for 12-10 9am
12/4/25 lcoonrod
Your shipment
1ZE444250372860943
Estimated delivery
Tuesday, December 09 between 11:15 A.M. - 3:15 P.M.
Order No: 741817
Customer PO No: SR1496266
Customer: Midmark No Charge
Service Request NO: 1496266
Ship To Name: Ankle & Foot Spec of Puget Sound
Ship To Address: 1450 5th St SE Ste 4400
Ship To City/State: Puyallup, WA 98372-4602
Waybill (Tracking #): 1ZE444250372860943
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 03-DEC-2025
LINE NO: 1.1 QTY: 1 ITEM: 042-0014-06 SERIAL #: DESCRIPTION: SCR SHOULDER 0.375 DIA X 0.750 SHC NYLON PATCH BF
🔧Work Performed
Bolt for foot lever missing. replaced bolt, tested with success, show staff results.
🔍Technician Findings
Foot extension not working
⚠️Problem Description
UPDATED:
WD Damaged parts on delivery
ADDITIONAL NOTES
REVISED - DO NOT DUPLICATE - ADDING SERIAL NUMBER - V2840755*********For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 741817 042-0014-06 1.00000
___________________________________________________
Travel Zone 1
Dispatch Type Repair
PROBLEM SUMMARY
WD Damaged parts on delivery
ADDITIONAL NOTES
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230.
PCR CODES
Problem Cause Resolution
INSTALLATION ISSUE MISSING PARTS REPLACE PARTS
Email:Re: EMSAR Request for service at Ankle & Foot Specialists of Puget Sound (Email to schedule service)
Completed Dec 8, 2025
From: AHollis@footankleclinics.com
To: michael.burris@emsar.com
I can take any day that you can do 12:00 - 1:30 pm
<https://d36urhup7zbd7q.cloudfront.net/4757930437640192/6098021319835648/46af6fe3-561f-4806-b2de-24e57e302d37/signoff.gif?ck=1691626960.63>
Amber Hollis
Office Administrator
Ankle & Foot Specialists of Puget Sound
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Phone (253)256-7048
Fax (253)840-6691
📧
Email: EMSAR Request for service at Ankle & Foot Specialists of Puget Sound (Email to schedule service)
Completed Dec 8, 2025
To: ahollis@footankleclinics.com
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Ankle & Foot Specialists of Puget Sound (Email to schedule service)
Body:
Hi Amber Hollis,
I hope you're doing well. I wanted to inform you that we’ve received the tracking information for the parts required for your service. We’re now ready to schedule your appointment to complete the [repair/maintenance] on your Exam / Procedure Chair.
We currently have availabi
Work Order: WO-01318669
Account: MIDMARK
Customer Case Number: SR 1496266 WO-00134312
Location: Ankle & Foot Specialists of Puget Sound
Address: 1450 5th St SE, Ste 4400, Puyallup, WA 98372-4602
Manufacturer: Midmark Corp
Model #: 647 (Series)
Serial #: V2840755
Contact Name: Amber Hollis
Contact Ph
PDF
SRA - 1496266 - ankle and foot puget sound
Dec 11, 2025
Timeline
📞
Case Linked Nov 19, 2:11 PM
Case Number:00545291
Subject:Midmark Service Request Dispatch Authorization - WO-00129394
Status:Closed
🚨10.0 business days
📋
▶
2
Work Order Created Dec 4, 8:59 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
⏳3.0 business days
👷
▶
2
Technician Assigned Dec 8, 10:28 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From:Ready for Scheduling
To:Assigned
Duration in Previous:4d 1h
🗓️
▶
2
Status: Scheduled Dec 8, 2:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2025-12-11T20:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Tim HolmanDec 11, 2:20 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 0h
⏱️
▶
2
5x Labor Added Dec 11, 7:54 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:5h 34m, 0m
⏳2.5 business days
📄
▶
3
Status: Ready to Bill Dec 15, 12:55 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-249119
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)