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← WO Overview

WO-01316709 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Whatcom Vet Hospital — 5610 Barrett Rd P O Box 309, FERNDALE WA, 98248

Nov 21, 2025 → Dec 4, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 1, 2025
✗ SLA Missed (2 biz days late)
Active: 6 biz days
Paused: 2 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Nov 21 → Nov 25, 2025
2 business days (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Nov 25 → Dec 3, 2025
4 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 6 of 4 biz days used
Created: Nov 21, 2025 Completed: Dec 5, 2025
Business Days Used 6 / 4
0 4d budget +2d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Nov 21 → Nov 21 Created ▶ Running 0 0 / 4
Nov 21 → Nov 21 Ready for Scheduling ▶ Running 0 0 / 4
Nov 21 → Nov 21 Assigned ▶ Running 0 0 / 4
Nov 21 → Nov 25 Awaiting Parts - Customer ⏸ Paused 2 —
Nov 25 → Dec 3 Ready for Scheduling ▶ Running 4 4 / 4
Dec 3 → Dec 4 Scheduled ▶ Running 1 5 / 4
Dec 4 → Dec 4 Tech On Site ▶ Running 0 5 / 4
Dec 4 → Dec 5 Scheduled ▶ Running 1 6 / 4
Dispatch 0.0d
Material Management 2.5d
Coordinators 7.3d
Field Work 0.4d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.5 days
Coordinators
7.3 days
Over SLA
Field Work
0.4 days
Billing
1.4 days
Created: Nov 21, 2025 Due: Dec 5, 2025 Completed: Dec 5, 2025 (on time)
📅
7.9 days Total Age
⏱️
5.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00545822
Midmark Service Request Dispatch Authorization - WO-00129940
Closed
Travel Zone 2 Dispatch Type Maintenance PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kate Woods
Owner
John Rolston
Created
Nov 21, 2025
Work Orders from this Case (2)
WO-01316709 (current) Invoiced
Preventive Maintenance • Tim Holman
Created: Nov 21, 2025 • Closed: Dec 4, 2025
WO-01318803 Invoiced
Preventive Maintenance • Tim Holman
Created: Dec 4, 2025 • Closed: Dec 4, 2025
Completed with minor delays
Invoiced • 103 days old
🚨
Primary Delay 5.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.2d / 1.0d SLA
Awaiting Parts - Customer
2.5d
Scheduled
2.1d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4- Adding SN V2231045 per the Midmark SR. Should be added to WO-01318803 | Work Order | Salesforce

12-3 Mburris email from POC to set appt .....Good morning,

Thank you for reaching out and letting me know of the scheduled maintenance. I have marked our schedule accordingly and will have the machines available. I will be out of the office on PTO starting tomorrow, when the technician arrives, please have them ask for Amy, she will know what to do.

 

Thank you so much!

 

Kate Woods - Practice Manager 

Whatcom Veterinary Hospital

Amerivet Veterinary Partners

5610 Barrett Road

Ferndale, WA 98248

P: 360-384-0212

F: 360-384-1590



12-3 Mburris email sent to POC looking for 12-4

11/25/2025 SRobinson- Order No: 739916


Customer PO No: SR1497634


Customer: Whatcom Vet Hospital


Service Request NO: 1497634  


Ship To Name: Whatcom Vet Hospital


Ship To Address: 5610 Barrett Rd    


Ship To City/State: FERNDALE, WA 98248


Waybill (Tracking #): 1ZE444250372849779


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 24-NOV-2025


11/21/2025 JRolston - Called site POC, Kate Woods @ (360) 384-0212. Advised herhat dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.

🔧 Work Performed
PM dental unit, test with success, show staff results.
🔍 Technician Findings
pm
⚠️ Problem Description
Travel Zone 2 Dispatch Type Maintenance PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Nov 21, 8:52 AM
Case Number: 00545822
Subject: Midmark Service Request Dispatch Authorization - WO-00129940
Status: Closed
📋
Work Order Created Nov 21, 12:57 PM
Work Order: WO-01316709
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by John Rolston Nov 21, 1:03 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Nov 21, 2:58 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 1h 55m, 0m
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Shelby Robinson Nov 25, 9:34 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 3d 18h
⚠️ 5.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 2:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-04T19:00:00.000+0000
🔧
Status: Tech On Site by Tim Holman Dec 4, 1:07 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 55m
📅
▶
2 Dispatch Scheduled Dec 4, 3:58 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Tim Holman
From: Tech On Site
To: Scheduled
Duration in Previous: 2h 51m
⏱️
▶
2 3x Labor Added Dec 4, 7:59 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 3m, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Dec 9, 3:31 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Nancy Suarez
From: Invoice Pending
To: Billing Review
Duration in Previous: 3m
✏️
Status: WO Correction Needed by Nancy Suarez Dec 9, 3:37 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
🏁
Status: Closed by Tim Holman Dec 10, 10:12 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 34m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Dec 11, 11:02 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-248745

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545822
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Tim Holman
Scheduled
Dec 4, 2:00 PM
Created
Nov 21, 12:57 PM
Invoice #
SM-248745

Work Details (3)

Name Type Status Qty Amount Date
WL-03027208 Labor Open 3 $0.00 Dec 4, 7:59 PM
WL-03027209 Labor Open 1.5 $240.00 Dec 4, 7:59 PM
WL-03027210 Travel Open 110 $230.00 Dec 4, 7:59 PM

Details