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WO-01318803 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 Whatcom Vet Hospital — 5610 Barrett Rd P O Box 309, FERNDALE WA, 98248

Dec 4, 2025 → Dec 4, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 10, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 5, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
Created: Dec 4, 2025 Completed: Dec 5, 2025
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0 / 4
Dec 4 → Dec 5 Scheduled ▶ Running 1 1 / 4
Dec 5 → Dec 5 Tech On Site ▶ Running 0 1 / 4
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.0 days
Billing
1.4 days
Created: Dec 4, 2025 Due: Dec 10, 2025 Completed: Dec 5, 2025 (5 days early)
📅
0.6 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
9 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

Open in Salesforce →
🎫
Case #00545822
Midmark Service Request Dispatch Authorization - WO-00129940
Closed
Travel Zone 2 Dispatch Type Maintenance PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
Priority
Standard
Origin
Email
Reason
New Case
Contact
Kate Woods
Owner
John Rolston
Created
Nov 21, 2025
Work Orders from this Case (2)
WO-01316709 Invoiced
Preventive Maintenance • Tim Holman
Created: Nov 21, 2025 • Closed: Dec 4, 2025
WO-01318803 (current) Invoiced
Preventive Maintenance • Tim Holman
Created: Dec 4, 2025 • Closed: Dec 4, 2025
Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.4d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/9/25 NSuarez PM checklist is missing for parent and child WO please attach.

12-3 Mburris email from POC to set appt .....Good morning,

Thank you for reaching out and letting me know of the scheduled maintenance. I have marked our schedule accordingly and will have the machines available. I will be out of the office on PTO starting tomorrow, when the technician arrives, please have them ask for Amy, she will know what to do.

 

Thank you so much!

 

Kate Woods - Practice Manager 

Whatcom Veterinary Hospital

Amerivet Veterinary Partners

5610 Barrett Road

Ferndale, WA 98248

P: 360-384-0212

F: 360-384-1590



12-3 Mburris email sent to POC looking for 12-4

11/25/2025 SRobinson- Order No: 739916


Customer PO No: SR1497634


Customer: Whatcom Vet Hospital


Service Request NO: 1497634  


Ship To Name: Whatcom Vet Hospital


Ship To Address: 5610 Barrett Rd    


Ship To City/State: FERNDALE, WA 98248


Waybill (Tracking #): 1ZE444250372849779


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 24-NOV-2025


11/21/2025 JRolston - Called site POC, Kate Woods @ (360) 384-0212. Advised herhat dispatch has been received, and that Coordinators will call to schedule accordingly once tracking / ETA for parts has been determined.

🔧 Work Performed
PM dental unit, test with success, show staff results.
🔍 Technician Findings
pm unit
⚠️ Problem Description
Travel Zone 2 Dispatch Type Maintenance PROBLEM SUMMARY PM NWD ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. PCR CODES Problem Cause Resolution UM GENERAL INQUIRY UM GENERAL INQUIRY GENERAL INQUIRY
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Nov 21, 8:52 AM
Case Number: 00545822
Subject: Midmark Service Request Dispatch Authorization - WO-00129940
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Dec 4, 3:01 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Chris Bakkemo
From: Entered
To: Scheduled
Duration in Previous: 0m
🔧
▶
3 Status: Tech On Site Dec 4, 7:59 PM
Status: Tech On Site → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 3.5, 110
✔️
Status: Completed by Tim Holman
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Dec 9, 3:31 PM
Status: Ready to Bill → Status: Billing Review
💵
Status: Billing Review by Nancy Suarez
From: Invoice Pending
To: Billing Review
Duration in Previous: 3m
✏️
Status: WO Correction Needed by Nancy Suarez Dec 9, 3:37 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
🏁
Status: Closed by Tim Holman Dec 10, 10:12 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 18h 35m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 11, 11:02 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 42.0 business days
🧾
Invoice Created Feb 11, 10:46 AM
Invoice Number: SM-248745

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00545822
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Tim Holman
Scheduled
Dec 4, 2:00 PM
Created
Dec 4, 3:01 PM
Invoice #
SM-248745

Work Details (3)

Name Type Status Qty Amount Date
WL-03027211 Labor Open 2 $240.00 Dec 4, 8:01 PM
WL-03027212 Labor Open 3.5 $0.00 Dec 4, 8:01 PM
WL-03027213 Travel Open 110 $0.00 Dec 4, 8:01 PM

Details