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← WO Overview

WO-01317065 ↗ ServiceMax

MIDMARK • Repair • P4

📍 PMG Scholls Internal Med — 12442 SW Scholls Ferry Rd, Ste 100, Tigard OR, 97223-3345

Nov 24, 2025 → Dec 18, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 2, 2025
✗ SLA Missed (6 biz days late)
Active: 10 biz days
Paused: 7 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Nov 24 → Nov 26, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 3, 2025
3 business days (counted)
Running total: 5 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 8, 2025
3 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech Off Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 8 of 4 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 8 → Dec 17, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 9 of 4 biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 9 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 10 of 4 biz days used
Created: Nov 24, 2025 Completed: Dec 19, 2025
Business Days Used 10 / 4
0 4d budget +6d over
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0 / 4
Nov 24 → Nov 24 Ready for Scheduling ▶ Running 0 0 / 4
Nov 24 → Nov 26 Assigned ▶ Running 2 2 / 4
Nov 26 → Dec 3 Ready for Scheduling ▶ Running 3 5 / 4
Dec 3 → Dec 8 Scheduled ▶ Running 3 8 / 4
Dec 8 → Dec 8 Tech On Site ▶ Running 0 8 / 4
Dec 8 → Dec 8 Tech Off Site ▶ Running 0 8 / 4
Dec 8 → Dec 17 Awaiting Parts ⏸ Paused 7 —
Dec 17 → Dec 18 Ready for Scheduling ▶ Running 1 9 / 4
Dec 18 → Dec 18 Scheduled ▶ Running 0 9 / 4
Dec 18 → Dec 19 Tech On Site ▶ Running 1 10 / 4
Dispatch 0.0d
Material Management 7.2d
Coordinators 10.9d
Field Work 1.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
7.2 days
Over SLA
Coordinators
10.9 days
Over SLA
Field Work
1.0 days
Billing
0.0 days
Created: Nov 24, 2025 Due: Dec 23, 2025 Completed: Dec 19, 2025 (4 days early)
📅
16.6 days Total Age
⏱️
7.2d in Awaiting Parts Longest Stage
🔄
13 transitions Status Changes
⚠️
10.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Jason Morris — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 18, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00546363
Midmark Service Request Dispatch Authorization - WO-00130973
Closed
Zone 1 WD Intermittent/Control issues - 2 serial #s For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
High
Origin
Email
Reason
New Case
Contact
Candice Eide
Owner
Jessica Sells
Created
Nov 24, 2025
Work Orders from this Case (2)
WO-01317065 (current) Invoiced
Repair • Jason Morris
Created: Nov 24, 2025 • Closed: Dec 18, 2025
WO-01317066 Invoiced
Repair • Jason Morris
Created: Nov 24, 2025 • Closed: Dec 1, 2025
Completed with significant delays
Invoiced • 100 days old
🚨
Primary Delay 7.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.3d / 1.0d SLA
Assigned
2.2d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Awaiting Parts
7.2d / 3.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12-18 Mburris tech reached out to advise site reached out and that he was on site

12/17/25 Rberry- Found WO was not released to ASC when tracking was added. Released WO and updated due date. Removed delay code.


12/10 KHardison: Updated due date. No ETA.

Ship To Name: PMG Scholls Internal Med Ship To Address: 12442 SW Scholls Ferry Rd Ste 100 Ship To City/State: Tigard, OR 97223-3345 Waybill (Tracking #): 1ZE444250170371783 Carrier: UPS-Air-Next Day Air LINE NO: 1.1 QTY: 1 ITEM: 002-10106-00 SERIAL #: DESCRIPTION: KIT, WIRELESS BASE STATION PC BOARD LINE NO: 2.1 QTY: 1 ITEM: 002-10106-00 SERIAL #: DESCRIPTION: KIT, WIRELESS BASE STATION PC BOARD

12-3 Mburris called site and set appt with Candice Eide set for next week tech has no time this week

12/1 KHardison:

1ZE444250170086752

 Delivered On

Friday, November 28 at 11:00 A.M. at Front Desk


11/26/2025 JRolston - Per email from UPS, part delayed on waybill 1ZE444250170086752 due to missed flight. ETA is now Friday, 11/28. Updated WO accordingly. 


11/25/2025 SRobinson- Order No: 740357

 

Customer PO No: SR1497522

 

Customer: Midmark No Charge

 

Service Request NO: 1497522

 

Ship To Name: PMG Scholls Internal Med

 

Ship To Address: 12442 SW Scholls Ferry Rd Ste 100   

 

Ship To City/State: Tigard, OR 97223-3345

 

Waybill (Tracking #): 1ZE444250170086752

 

Carrier: UPS-Air-Next Day Air

 

The following items have shipped from Midmark Corporation on: 25-NOV-2025  

 

LINE NO: 1.1 QTY: 1 ITEM: 002-10049-02 SERIAL #: DESCRIPTION: KIT, HAND CONTROL ASS'Y, SCALE, WIRELESS

 

LINE NO: 2.1 QTY: 1 ITEM: 002-10050-01 SERIAL #: DESCRIPTION: KIT, FOOT CONTROL ASS'Y, WIRELESS

 

LINE NO: 5.1 QTY: 1 ITEM: S006-00909 SERIAL #: 1ZE444259047704291 DESCRIPTION: ARS LABEL, ST RT 47 WEST

 

11-24 Mburris email set to POC

11/24/2025jsells

unable to reach contact sending an email

🔧 Work Performed
12-18 JM: New call was opened to switch from wireless to wired/scale. Verified remotes not working. Changed the batteries, still not working. Changed used ports on comm board. Midmark sending a new board.
🔍 Technician Findings
Intermittent loss of communication with remotes.
⚠️ Problem Description
Zone 1 WD Intermittent/Control issues - 2 serial #s For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 626 (Series) (-001 thru -006) Barrier-Free Exam Chair

Timeline

📞
Case Linked Nov 24, 12:13 PM
Case Number: 00546363
Subject: Midmark Service Request Dispatch Authorization - WO-00130973
Status: Closed
📋
Work Order Created Nov 24, 5:25 PM
Work Order: WO-01317065
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Nov 24, 5:31 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
2 Technician Assigned Nov 24, 5:45 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Michael Burris
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
⏳ 2.8 business days
📅
Status: Ready for Scheduling by John Rolston Nov 26, 1:47 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1d 20h
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Dec 3, 3:36 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-08T21:30:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jason Morris Dec 8, 2:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
🚗
Status: Tech Off Site by Jason Morris Dec 8, 5:33 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 55m
⏱️
▶
3 5x Labor Added Dec 8, 5:41 PM
5x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00086443
Status: Closed
📦
Status: Awaiting Parts by Jason Morris
From: Tech Off Site
To: Awaiting Parts
Duration in Previous: 8m
⚠️ 7.8 business days
📅
Status: Ready for Scheduling by Rhea Berry Dec 17, 1:52 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 8d 20h
⏳ 2.0 business days
🗓️
▶
3 Status: Scheduled Dec 18, 5:29 PM
Status: Scheduled → Dispatch Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2025-12-18T22:45:00.000+0000
🔧
Status: Tech On Site by Jason Morris
From: Scheduled
To: Tech On Site
Duration in Previous: 2m
⏱️
3x Labor Added Dec 18, 10:11 PM
Type: Labor, Travel
Status: Open
Qty: 0.25, 1.75, 39
✔️
Status: Completed by Jason Morris Dec 18, 10:21 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4h 49m, 0m
📄
▶
2 Status: Ready to Bill Dec 19, 4:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Dec 19, 9:16 PM
Invoice Number: SM-249665

Bottlenecks

Assigned
Duration: 2.2 business days (threshold: 4.0 business hours)
Exceeded by 1.7 business days
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Awaiting Parts
Duration: 7.2 business days (threshold: 3.0 business days)
Exceeded by 4.2 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours

🔗 Related Artifacts

📞
Case 00546363
Closed
📦
Parts Order 00086443
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Morris
Scheduled
Dec 18, 5:45 PM
Created
Nov 24, 5:25 PM
Invoice #
SM-249665

Work Details (8)

Name Type Status Qty Amount Date
WL-03030559 Labor Open 1.5 $0.00 Dec 8, 5:41 PM
WL-03030560 Labor Open 1 $110.00 Dec 8, 5:41 PM
WL-03030561 Labor Open 1.5 $0.00 Dec 8, 5:41 PM
WL-03030562 Travel Open 18 $110.00 Dec 8, 5:41 PM
WL-03030563 Travel Open 39 $0.00 Dec 8, 5:41 PM
WL-03042783 Labor Open 0.25 $27.50 Dec 18, 10:11 PM
WL-03042784 Labor Open 1.75 $0.00 Dec 18, 10:11 PM
WL-03042785 Travel Open 39 $0.00 Dec 18, 10:11 PM

Details