Midmark Service Request Dispatch Authorization - WO-00130973
Closed
Zone 1
WD Intermittent/Control issues - 2 serial #s
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Primary Delay11.3 days stuck in "WO Correction Needed"
⏱️
Total Delay3.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Scheduled
2.9d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
11.3d
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12-9 JM: Parent WO still open, shall I attach a half filled WO to the child, a completely filled WO on the not closed parent (parts on order)? Please advise.
12/4 NSuarez SRA is on Parent WO WO-01317065 Please fill out SRA, and if time needs to be added on WO WO-01317065 Please add.
12-01 JMorris: No SRA form attached to be filled out.
11-25 Mburris email from POC to set .....Hello –
Thank you for reaching out to schedule the maintenance on the exam chairs. 12/1 2:30-3:30 pm will work fine for us. I will be off next week, when you arrive; please ask for Kassidy Venti at the front desk on the first floor. She will be able to direct you to the parts we have received in the mail and provide you access to the exam chairs, they are in a secured area.
The location information you have is correct.
Parts received:
030-2232-00-312
9A582001
Thank you,
Candice
Candice Eide RN
Nurse Manager
PMG Scholls Internal and Family Medicine
Compassion I Dignity I Justice I Excellence I Integrity
11-24 Mburris email set to POC
🔧Work Performed
Replaced both controllers. Associated them with the table. Tested full functions with both.
🔍Technician Findings
Hand and foot controllers intermittently working on exam table, losing association.
⚠️Problem Description
Zone 1
WD Intermittent/Control issues - 2 serial #s
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Ship Exchanged Open 740357 002-10049-02 1.00000
Ship Exchanged Open 740357 002-10050-01 1.00000
Return
Exchange Open 740357 002-10049-02-1
Return
Exchange Open 740357 002-10050-01-1
Ship Exchanged Open 740357 S006-00909 1.00000
Email:RE: [EXTERNAL] EMSAR Request for service at PMG Scholls Internal Med (Email to schedule service)
Completed Nov 25, 2025
From: Candice.Eide@providence.org
To: michael.burris@emsar.com
Cc: Kassidy.Venti@providence.org
Hello –
Thank you for reaching out to schedule the maintenance on the exam chairs. 12/1 2:30-3:30 pm will work fine for us. I will be off next week, when you arrive; please ask for Kassidy Venti at the front desk on the first floor. She will be able to direct you to the parts we have received in the mail and provide you access to the exam chairs, they are in a secured area.
The
📧
Email: EMSAR Request for service at PMG Scholls Internal Med (Email to schedule service)
Completed Nov 24, 2025
To: candice.eide@providence.org
CC:
BCC: michael.burris@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at PMG Scholls Internal Med (Email to schedule service)
Body:
Hi Candice Eide,
I hope you’re doing well. I’m reaching out to schedule a service appointment for Exam / Procedure Chair WD Intermittent/Control issues - 2 serial #s .
Here’s the location information we have on file:
Location:
PMG Scholls Internal Med
12442 SW Scholls Ferry Rd, Ste 100
Tigard, OR 97223-