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WO-01317464 ↗ ServiceMax

HAMASPIK OF ORANGE COUNTY INC • Evaluation • P7

📍 Hamaspik of Orange County Inc — 1 Hamaspik Way, Monroe NY, 10950

Nov 26, 2025 → Dec 11, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 9, 2025
✗ SLA Missed (3 biz days late)
Active: 10 biz days
Budget: 7 biz days
🕐 Clock stopped: Invoiced (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 2, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 3 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 9, 2025
4 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Completed
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Incomplete
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Closed
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Incomplete
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 8 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 9 of 7 biz days used
▶ Clock Running
Status: Incomplete
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 10 of 7 biz days used
Created: Nov 26, 2025 Invoiced: Dec 12, 2025
Business Days Used 10 / 7
0 7d budget +3d over
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0 / 7
Nov 26 → Dec 2 Ready for Scheduling ▶ Running 2 2 / 7
Dec 2 → Dec 3 Assigned ▶ Running 1 3 / 7
Dec 3 → Dec 9 Scheduled ▶ Running 4 7 / 7
Dec 9 → Dec 9 Completed ▶ Running 0 7 / 7
Dec 9 → Dec 10 Incomplete ▶ Running 1 8 / 7
Dec 10 → Dec 10 Closed ▶ Running 0 8 / 7
Dec 10 → Dec 10 Incomplete ▶ Running 0 8 / 7
Dec 10 → Dec 11 Scheduled ▶ Running 1 9 / 7
Dec 11 → Dec 12 Incomplete ▶ Running 1 10 / 7
Dispatch 0.0d
Coordinators 11.2d
Incomplete 2.3d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.2 days
Over SLA
Incomplete (excluded from total)
2.3 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 9, 2025 Completed: Dec 12, 2025 (2 days late)
📅
9.6 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547067
L2 review
Closed
Q-00031322 lift van 18 -not working and van 14-bottom part not opening The technician will need to evaluate the unit and determine if parts are needed for repairs.
Priority
High
Origin
Phone
Reason
New Case
Contact
Mayer Masri
Owner
Jessica Sells
Created
Nov 26, 2025
Work Orders from this Case (2)
WO-01317464 (current) Invoiced
Evaluation • Darrell Hope
Created: Nov 26, 2025 • Closed: Dec 11, 2025
WO-01317465 Invoiced
Evaluation • Darrell Hope
Created: Nov 26, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Incomplete
2.3d
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11 KSmith -- Spoke with Darrell and advised WO needs closed out today

12/10 KSmith -- FSE will close out WO today per Keith

12/9 KWeiss, W/O needs to be closed for a repair case to be created for quoting. We can not quote a repair/parts on an evaluation w/o. Chatter sent to tech.

12/3 KSmith -- Scheduled for 12/9 with Mayer. 8-10am

12/2 KSmith -- Sent email to schedule for tomorrow on WO-01317464

🔧 Work Performed
12/9, inspected and evaluated lift for cause of failure, ....
🔍 Technician Findings
12/9, dhope, found lift not responding to pendant commands,,,
⚠️ Problem Description
Q-00031322 lift van 18 -not working The technician will need to evaluate the unit and determine if parts are needed for repairs.
📄 Description
Ricon: Classic Wheelchair LIfts; S-Series and K-Series

Timeline

📞
Case Linked Nov 26, 11:23 AM
Case Number: 00547067
Subject: L2 review
Status: Closed
📋
▶
2 Work Order Created Nov 26, 5:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 2.8 business days
👷
▶
2 Technician Assigned Dec 2, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 17h
🗓️
▶
2 Status: Scheduled Dec 3, 8:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-09T14:00:00.000+0000
⚠️ 5.0 business days
✔️
Status: Completed by Darrell Hope Dec 9, 5:31 PM
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 6d 8h, 0m
⏱️
3x Labor Added Dec 9, 5:37 PM
Type: Labor, Travel
Status: Open
Qty: 0.73333333333333, 1.4833333333333, 50
🏁
Status: Closed by Keith Weiss Dec 9, 10:09 PM
From: Incomplete, Closed
To: Closed, Incomplete
Duration in Previous: 4h 37m, 0m
🗓️
▶
2 Status: Scheduled Dec 10, 9:13 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-10T22:00:00.000+0000
⏳ 2.0 business days
⚠️
Status: Incomplete by Kourtney Smith Dec 11, 4:29 PM
From: Scheduled
To: Incomplete
Duration in Previous: 1d 7h
🏁
Status: Closed by Keith Weiss Dec 11, 9:51 PM
From: Incomplete
To: Closed
Duration in Previous: 5h 22m
⏳ 3.3 business days
📄
▶
2 Status: Ready to Bill Dec 16, 3:09 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 5.0 business days
🧾
Invoice Created Dec 22, 7:58 PM
Invoice Number: SM-249205

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00547067
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
MedPro
Technician
Darrell Hope
Scheduled
Dec 10, 5:00 PM
Created
Nov 26, 5:25 PM
Invoice #
SM-249205

Work Details (3)

Name Type Status Qty Amount Date
WL-03031983 Labor Open 0.73333333333333 $97.50 Dec 9, 5:37 PM
WL-03031984 Labor Open 1.4833333333333 $0.00 Dec 9, 5:37 PM
WL-03031985 Travel Open 50 $0.00 Dec 9, 5:37 PM

Details