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WO-01317465 ↗ ServiceMax

HAMASPIK OF ORANGE COUNTY INC • Evaluation • P7

📍 Hamaspik of Orange County Inc — 1 Hamaspik Way, Monroe NY, 10950

Nov 26, 2025 → Dec 11, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 9, 2025
✗ SLA Missed (2 biz days late)
Active: 9 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Nov 26 → Dec 2, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 2 → Dec 3, 2025
1 business day (counted)
Running total: 3 of 7 biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 3 → Dec 9, 2025
4 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Completed
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Incomplete
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 8 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 9 of 7 biz days used
Created: Nov 26, 2025 Completed: Dec 11, 2025
Business Days Used 9 / 7
0 7d budget +2d over
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 26 Created ▶ Running 0 0 / 7
Nov 26 → Dec 2 Ready for Scheduling ▶ Running 2 2 / 7
Dec 2 → Dec 3 Assigned ▶ Running 1 3 / 7
Dec 3 → Dec 9 Scheduled ▶ Running 4 7 / 7
Dec 9 → Dec 9 Completed ▶ Running 0 7 / 7
Dec 9 → Dec 10 Incomplete ▶ Running 1 8 / 7
Dec 10 → Dec 11 Scheduled ▶ Running 1 9 / 7
Dispatch 0.0d
Coordinators 9.2d
Field Work 2.0d
Incomplete 1.2d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.2 days
Over SLA
Field Work
2.0 days
Over SLA
Incomplete (excluded from total)
1.2 days
Billing
0.0 days
Created: Nov 26, 2025 Due: Dec 9, 2025 Completed: Dec 11, 2025 (1 days late)
📅
9.2 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
8.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547067
L2 review
Closed
Q-00031322 lift van 18 -not working and van 14-bottom part not opening The technician will need to evaluate the unit and determine if parts are needed for repairs.
Priority
High
Origin
Phone
Reason
New Case
Contact
Mayer Masri
Owner
Jessica Sells
Created
Nov 26, 2025
Work Orders from this Case (2)
WO-01317464 Invoiced
Evaluation • Darrell Hope
Created: Nov 26, 2025 • Closed: Dec 11, 2025
WO-01317465 (current) Invoiced
Evaluation • Darrell Hope
Created: Nov 26, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 8.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Incomplete
1.2d
Completed
2.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11 KSmith -- Spoke with Darrell and advised that WO needs closed out today

12/10 KSmith -- FSE will close out WO today per Keith

12/9 KWeiss, W/O needs to be closed for a repair case to be created for quoting. We can not quote a repair/parts on an evaluation w/o. Chatter sent to tech.

12/3 KSmith -- Scheduled for 12/9 with Mayer. 8-10am. Logged on WO-01317464

12/2 KSmith -- Sent email to schedule for tomorrow on WO-01317464

🔧 Work Performed
12/9, dhope, inspected and evaluated lift for parts and repairs needed... (found OB actuator bent needing replacement,, also restraint belt broken)
🔍 Technician Findings
12/9, dhope, found OB actuator bent needing replacement,, also restraint belt broken,,
⚠️ Problem Description
Q-00031322 and van 14-bottom part not opening The technician will need to evaluate the unit and determine if parts are needed for repairs.
📄 Description
Ricon: Classic Wheelchair LIfts; S-Series and K-Series

Timeline

📞
Case Linked Nov 26, 11:23 AM
Case Number: 00547067
Subject: L2 review
Status: Closed
📋
▶
2 Work Order Created Nov 26, 5:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.8 business days
👷
▶
2 Technician Assigned Dec 2, 10:40 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 5d 17h
🗓️
▶
2 Status: Scheduled Dec 3, 8:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-09T14:00:00.000+0000
⚠️ 5.0 business days
✔️
Status: Completed by Darrell Hope Dec 9, 5:21 PM
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 6d 8h, 0m
⏱️
3x Labor Added Dec 9, 5:27 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 0.98333333333333, 50
📅
▶
2 Dispatch Scheduled Dec 10, 9:13 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Incomplete
To: Scheduled
Duration in Previous: 15h 52m
⏳ 2.0 business days
⚠️
Status: Incomplete by Darrell Hope Dec 11, 5:35 PM
From: Completed, Scheduled, Incomplete
To: Incomplete, Completed, Closed
Duration in Previous: 1d 8h, 0m
⏳ 3.8 business days
🚗
▶
3 Travel Added Dec 16, 3:06 PM
Travel Added → Status: Ready to Bill → Status: Invoice Pending
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Diane Patton Dec 16, 3:11 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 48.0 business days
🧾
Invoice Created Feb 25, 6:45 PM
Invoice Number: SM-249205

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📞
Case 00547067
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Evaluation
Branch
MedPro
Technician
Darrell Hope
Scheduled
Dec 10, 5:00 PM
Created
Nov 26, 5:26 PM
Invoice #
SM-249205

Work Details (4)

Name Type Status Qty Amount Date
WL-03031969 Labor Open 1.25 $390.00 Dec 9, 5:27 PM
WL-03031970 Labor Open 0.98333333333333 $130.00 Dec 9, 5:27 PM
WL-03031971 Travel Open 50 $70.00 Dec 9, 5:27 PM
WL-03039451 Travel Open 50 $0.00 Dec 16, 3:06 PM

Details