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WO-01317469 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 26, 2025 → Nov 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (21 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 1, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 27 → Nov 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Nov 27 → Dec 1, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 1, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 27 Created ▶ Running 0 0
Nov 27 → Nov 27 Assigned ▶ Running 0 0
Nov 27 → Dec 1 Scheduled ▶ Running 1 1
Dispatch 0.2d
Coordinators 1.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.2 days
Coordinators
1.0 days
Billing
1.3 days
Over SLA
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
0.0 days Total Age
⏱️
3.0d in 07e-Partial Project Longest Stage
🔄
5 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547195
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Nov 26, 2025
Work Orders from this Case (7)
WO-01317466 Invoiced
FCO • Rick Charles
Created: Nov 26, 2025 • Closed: Nov 26, 2025
WO-01317467 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Nov 26, 2025
WO-01317468 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Nov 26, 2025
WO-01317469 (current) Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Nov 26, 2025
WO-01317470 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Dec 19, 2025
WO-01317471 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Dec 19, 2025
WO-01317472 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Dec 19, 2025
Completed with minor delays
Invoiced • 98 days old
🚨
Primary Delay 3.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
1.0d / 2.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
⚠️ Problem Description
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600057

Timeline

📞
Case Linked Nov 26, 5:11 PM
Case Number: 00547195
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 26, 5:41 PM
Work Order: WO-01317469
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 26, 8:51 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 3h 10m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-26T13:00:00.000+0000
📅
Dispatch Scheduled by Fady Messak Nov 27, 8:05 AM
Scheduled For: 2025-11-29T13:00:00.000+0000
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Dec 1, 5:11 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4d 20h, 0m
⏱️
▶
2 Labor Added Dec 2, 10:27 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 17m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:17 PM
Invoice Number: SM-248321

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

📞
Case 00547195
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Nov 29, 8:00 AM
Created
Nov 26, 5:41 PM
Invoice #
SM-248321

Work Details (3)

Name Type Status Qty Amount Date
WL-03022742 Labor Open 1 $427.50 Dec 1, 5:11 PM
WL-03022743 Labor Open 1 $310.00 Dec 1, 5:11 PM
WL-03023432 Labor Open 0.016666666666667 $76.00 Dec 2, 10:27 AM

Details