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WO-01317470 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 26, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (11 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Nov 26 → Nov 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 27 → Nov 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Nov 27 → Dec 15, 2025
11 business days (counted)
Running total: 11 of ? biz days used
Created: Nov 26, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Nov 26 → Nov 27 Created ▶ Running 0 0
Nov 27 → Nov 27 Assigned ▶ Running 0 0
Nov 27 → Dec 15 Scheduled ▶ Running 11 11
Dispatch 0.2d
Coordinators 11.0d
Field Work 6.0d
Billing 2.5d
✓ SLA Met
Dispatch
0.2 days
Coordinators
11.0 days
Over SLA
Field Work
6.0 days
Over SLA
Billing
2.5 days
Over SLA
Created: Nov 26, 2025 Due: Dec 31, 2025 Completed: Dec 19, 2025 (12 days early)
📅
15.2 days Total Age
⏱️
11.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547195
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
Priority
High
Origin
Email
Reason
New Case
Contact
Lee Dean
Owner
Shelby Robinson
Created
Nov 26, 2025
Work Orders from this Case (7)
WO-01317466 Invoiced
FCO • Rick Charles
Created: Nov 26, 2025 • Closed: Nov 26, 2025
WO-01317467 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Nov 26, 2025
WO-01317468 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Nov 26, 2025
WO-01317469 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Nov 26, 2025
WO-01317470 (current) Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Dec 19, 2025
WO-01317471 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Dec 19, 2025
WO-01317472 Invoiced
FCO • Fady Messak
Created: Nov 26, 2025 • Closed: Dec 19, 2025
Completed with significant delays
Invoiced • 98 days old
🚨
Primary Delay 11.0 days stuck in "Scheduled"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
11.0d / 2.0d SLA
Completed
6.0d / 1.0d SLA
Closed
0.7d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Traveled to FL and worked with the local team to address the overdue FCOs
⚠️ Problem Description
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600057

Timeline

📞
Case Linked Nov 26, 5:11 PM
Case Number: 00547195
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Nov 26, 5:43 PM
Work Order: WO-01317470
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Nov 26, 8:54 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 3h 11m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-11-26T13:00:00.000+0000
📅
Dispatch Scheduled by Fady Messak Nov 27, 8:05 AM
Scheduled For: 2025-11-29T13:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Fady Messak Dec 1, 6:17 PM
Scheduled For: 2025-12-19T13:00:00.000+0000
⚠️ 5.7 business days
📅
Dispatch Scheduled by Fady Messak Dec 8, 9:23 AM
Scheduled For: 2025-12-08T13:00:00.000+0000
⚠️ 5.8 business days
⏱️
▶
2 11x Labor Added Dec 15, 6:45 AM
11x Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 18d 9h
⚠️ 5.7 business days
🏁
Status: Closed by Fady Messak Dec 22, 5:47 AM
From: Completed
To: Closed
Duration in Previous: 6d 23h
⏱️
▶
2 Labor Added Dec 22, 11:30 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5h 42m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00547195
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Dec 8, 8:00 AM
Created
Nov 26, 5:43 PM
Invoice #
N/A

Work Details (12)

Name Type Status Qty Amount Date
WL-03037610 Labor Open 2.5 $855.00 Dec 15, 6:45 AM
WL-03037611 Labor Open 2 $620.00 Dec 15, 6:45 AM
WL-03037612 Expenses Open 1 $0.00 Dec 15, 6:45 AM
WL-03037613 Expenses Open 1 $0.00 Dec 15, 6:45 AM
WL-03037614 Expenses Open 1 $0.00 Dec 15, 6:45 AM
WL-03037615 Expenses Open 1 $0.00 Dec 15, 6:45 AM
WL-03037616 Expenses Open 1 $0.00 Dec 15, 6:45 AM
WL-03037617 Expenses Open 1 $0.00 Dec 15, 6:45 AM
WL-03037618 Expenses Open 1 $0.00 Dec 15, 6:45 AM
WL-03037619 Expenses Open 1 $0.00 Dec 15, 6:45 AM
WL-03037620 Travel Open 122 $0.00 Dec 15, 6:45 AM
WL-03045080 Labor Open 0.016666666666667 $152.00 Dec 22, 11:30 AM

Details