Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317510 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 1, 2025 → Dec 8, 2025

✅ Completed

PSM

SLA Clock

Last business day of December 2025 · Target: Dec 31, 2025

✓ SLA Met (16 biz days early)

Active: 5 biz days

🕐 Clock stopped: Completed (Dec 8, 2025)

▶ Clock Running

Status: Created

Dec 1 → Dec 1, 2025

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Dec 1 → Dec 1, 2025

0 business days (counted)

Running total: 0 of ? biz days used

5d

▶ Clock Running

Status: Assigned

Dec 1 → Dec 8, 2025

5 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Entered

Dec 8 → Dec 8, 2025

0 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Ready for Scheduling

Dec 8 → Dec 8, 2025

0 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Assigned

Dec 8 → Dec 8, 2025

0 business days (counted)

Running total: 5 of ? biz days used

▶ Clock Running

Status: Tech On Site

Dec 8 → Dec 8, 2025

0 business days (counted)

Running total: 5 of ? biz days used

Created: Dec 1, 2025 Completed: Dec 8, 2025

Show SLA Clock Detail (7 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 1 → Dec 1	Created	▶ Running	0	0
Dec 1 → Dec 1	Ready for Scheduling	▶ Running	0	0
Dec 1 → Dec 8	Assigned	▶ Running	5	5
Dec 8 → Dec 8	Entered	▶ Running	0	5
Dec 8 → Dec 8	Ready for Scheduling	▶ Running	0	5
Dec 8 → Dec 8	Assigned	▶ Running	0	5
Dec 8 → Dec 8	Tech On Site	▶ Running	0	5

Dispatch 0.0d

Coordinators 6.3d

Field Work 0.0d

Billing 0.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
6.3 days
Over SLA

Field Work
0.0 days

Billing
0.0 days

Created: Dec 1, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)

📅

6.0 days Total Age

⏱️

6.0d in Assigned Longest Stage

🔄

8 transitions Status Changes

⚠️

5.6d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI

Generating AI analysis...

Originating Case

Open in Salesforce →

🎫

Case #00547152

Request for Work Orders - GE Healthcare Bed Services

Closed

Priority

Standard

Origin

Email

Reason

New Case

Contact

N/A

Owner

Sherry Reich

Created

Nov 26, 2025

Work Orders from this Case (45)

WO-01317504 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 9, 2025

WO-01317505 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 9, 2025

WO-01317506 Invoiced

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025 • Closed: Dec 1, 2025

WO-01317508 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 10, 2025

WO-01317509 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 8, 2025

WO-01317510 (current) Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 8, 2025

WO-01317511 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 9, 2025

WO-01317512 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 16, 2025

WO-01317513 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 16, 2025

WO-01317514 Invoiced

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025 • Closed: Dec 2, 2025

WO-01317515 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 23, 2025

WO-01317516 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 23, 2025

WO-01317517 Assigned

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025

WO-01317519 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 23, 2025

WO-01317520 Assigned

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025

WO-01317521 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 23, 2025

WO-01317523 Invoiced

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025 • Closed: Dec 15, 2025

WO-01317524 Assigned

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025

WO-01317526 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 18, 2025

WO-01317527 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 17, 2025

WO-01317528 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 16, 2025

WO-01317529 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 9, 2025

WO-01317530 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 17, 2025

WO-01317531 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 9, 2025

WO-01317532 Invoiced

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025 • Closed: Dec 16, 2025

WO-01317533 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 16, 2025

WO-01317534 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Jan 15, 2026

WO-01317536 Invoiced

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025 • Closed: Dec 4, 2025

WO-01317537 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 22, 2025

WO-01317538 Assigned

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025

WO-01317539 Assigned

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025

WO-01317540 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 23, 2025

WO-01317541 Assigned

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025

WO-01317542 Assigned

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025

WO-01317543 Assigned

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025

WO-01317544 Invoiced

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025 • Closed: Dec 5, 2025

WO-01317545 Invoiced

Preventive Maintenance • Joe Evans

Created: Dec 1, 2025 • Closed: Dec 5, 2025

WO-01317546 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Feb 10, 2026

WO-01317547 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 4, 2025

WO-01317548 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 4, 2025

WO-01317549 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 4, 2025

WO-01317551 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 3, 2025

WO-01317552 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Jan 13, 2026

WO-01317553 Invoiced

Preventive Maintenance • Kevin Cogdill

Created: Dec 1, 2025 • Closed: Dec 3, 2025

WO-01317554 Canceled

Preventive Maintenance

Created: Dec 1, 2025

Completed with minor delays

Invoiced • 93 days old

🚨

Primary Delay 6.0 days stuck in "Assigned"

⏱️

Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

6.2d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.1d / 1.0d SLA

Ready to Bill

0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8/25 AJinerson - Received request to reassign technician. 

🔧 Work Performed

                        completed pm service, checked all functions, no issues found                    

🔍 Technician Findings

                        PM service due                    

⚠️ Problem Description

                        PM 

Joe Evans                    

📄 Description

                        Bed, Electric                    

Timeline

📞

Case Linked Nov 26, 2:45 PM

Case Number: 00547152

Subject: Request for Work Orders - GE Healthcare Bed Services

Status: Closed

⏳ 2.0 business days

📋

▶

2 Work Order Created Dec 1, 8:16 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Dec 1, 9:14 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 57m

⚠️ 6.0 business days

🆕

▶

2 Status: Entered Dec 8, 4:16 PM

Status: Entered → Technician Assigned

👷

Technician Assigned by Abby Jinerson

Technician: Kevin Cogdill

🔧

▶

2 Status: Tech On Site Dec 8, 5:43 PM

Status: Tech On Site → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 1

✔️

▶

2 Status: Completed Dec 8, 5:49 PM

Status: Completed → Status: Closed

🏁

Status: Closed by Kevin Cogdill

From: Completed

To: Closed

Duration in Previous: 1m

📄

Status: Ready to Bill by Hannah Shaw Dec 9, 12:10 PM

From: Closed

To: Ready to Bill

Duration in Previous: 18h 18m

📨

Status: Invoice Pending by Hannah Shaw Dec 9, 12:19 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 9m, 0m

⚠️ 6.0 business days

🧾

Invoice Created Dec 16, 10:08 AM

Invoice Number: SM-248562

Bottlenecks

Assigned

Duration: 6.0 business days (threshold: 4.0 business hours)

Exceeded by 5.5 business days

Closed

Duration: 1.1 business days (threshold: 1.0 business days)

Exceeded by 1.1 business hours

🔗 Related Artifacts

📞

Case 00547152

Closed

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Kevin Cogdill

Scheduled

N/A

Created

Dec 1, 8:16 AM

Invoice #

SM-248562

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03030570	Labor	Open	1	$0.00	Dec 8, 5:45 PM