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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317542 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 1, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
⚠ 43 biz days overdue
Active: 64 biz days
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
64d
▶ Clock Running
Status: Assigned
Dec 1 → Mar 5, 2026
64 business days (counted)
Running total: 64 of ? biz days used
Created: Dec 1, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0
Dec 1 → Mar 5 Assigned ▶ Running 64 64
Dispatch 0.0d
Coordinators 0.1d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.1 days
Created: Dec 1, 2025 Due: Dec 31, 2025 (64 days overdue)
📅
65.0 days Total Age
⏱️
0.1d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 3, 2026
Visit 2 Feb 8, 2026
Visit 3 Feb 9, 2026

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Originating Case

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🎫
Case #00547152
Request for Work Orders - GE Healthcare Bed Services
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 26, 2025
Work Orders from this Case (45)
WO-01317504 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317505 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317506 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 1, 2025
WO-01317508 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 10, 2025
WO-01317509 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 8, 2025
WO-01317510 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 8, 2025
WO-01317511 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317512 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317513 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317514 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 2, 2025
WO-01317515 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317516 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317517 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317519 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317520 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317521 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317523 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 15, 2025
WO-01317524 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317526 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 18, 2025
WO-01317527 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 17, 2025
WO-01317528 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317529 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317530 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 17, 2025
WO-01317531 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317532 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317533 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317534 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Jan 15, 2026
WO-01317536 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317537 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 22, 2025
WO-01317538 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317539 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317540 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317541 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317542 (current) Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317543 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317544 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 5, 2025
WO-01317545 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 5, 2025
WO-01317546 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Feb 10, 2026
WO-01317547 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317548 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317549 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317551 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01317552 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Jan 13, 2026
WO-01317553 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01317554 Canceled
Preventive Maintenance
Created: Dec 1, 2025
On Track
Assigned • 93 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Searched 2/9/26 KC, CNL
⚠️ Problem Description
PM Joe Evans
📄 Description
Stretcher

Timeline

📞
Case Linked Nov 26, 2:45 PM
Case Number: 00547152
Subject: Request for Work Orders - GE Healthcare Bed Services
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 1, 8:37 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 1, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36m
🚨 47.0 business days
⏱️
2x Labor Added Feb 8, 9:36 PM
Type: Labor
Status: Open
Qty: 2, 0.85
⏱️
Labor Added Feb 9, 5:41 PM
Type: Labor
Status: Open
Qty: 1.25

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00547152
Closed

ℹ️ Work Order Details

Status
Assigned
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 1, 8:37 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03097155 Labor Open 2 $0.00 Feb 8, 9:36 PM
WL-03097156 Labor Open 0.85 $0.00 Feb 8, 9:36 PM
WL-03098178 Labor Open 1.25 $0.00 Feb 9, 5:41 PM

Details