Oak Street Health - 48 Hour - 122194: New Work Order Assigned
Closed
Work Order #122194
tasha.garrison@oakstreethealth.com
Phone Number: 850-387-6494
Work Order Description:
EKG machine is NOT working. Shows and error that leads are not connected. Multiple employees have tried to use the machine all with the same error message.
Tech started by turning on the EKG machine and tech hooked up the EKG to the Safe-T-Sim. Tech made sure all the leads were plugged in properly and tech had the analyzer set to 60BPM. It showed 60BPM on the EKG machine, but then after about 2 minutes tech got an error message saying leads not connected. Tech double checked the leads and they were still connected. Tech had a set of leads with him, and tech hooked up the new leads. New leads were connected and tech had no issues. Tech showed one of the nurses and he was happy it was working again with the new leads.
🔍Technician Findings
Tech arrived on site and was told that the, EKG machine is NOT working. Shows and error that leads are not connected. Multiple employees have tried to use the machine all with the same error message.
⚠️Problem Description
Work Order #122194
tasha.garrison@oakstreethealth.com
Phone Number: 850-387-6494
Work Order Description:
EKG machine is NOT working. Shows and error that leads are not connected. Multiple employees have tried to use the machine all with the same error message. https://www.ebiotrack.com/workorder.php?wo=70012
📅
WO-01317569 - Virtual Tech - Field Repair - Colorado Springs - Oak Street Health - Vista Grande
Dec 11, 2025 10:00am – 12:00pm
Work Order: WO-01317569
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Vista Grande
Address: 4380 Austin Bluffs Pkwy, Colorado Springs, CO 80918
Manufacturer:
Model #:
Serial #:
Contact Name: tasha garrison
Contact Phone: 850-387-6494
Contact Email: tasha.garrison
Timeline
📞
Case Linked Nov 28, 1:23 PM
Case Number:00547336
Subject:Oak Street Health - 48 Hour - 122194: New Work Order Assigned
Status:Closed
⏳1.0 business days
📋
▶
5
Work Order Created Dec 1, 9:14 AM
Work Order Created → Status: Ready for Scheduling → Status: Assigned → Technician Assigned → Dispatch Scheduled
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Scheduled
Duration in Previous:3m, 0m
👷
Technician Assigned by Kaitlyn Kelch
Technician:a0h6e00000IICttAAH, Andrew Przybyla
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2025-12-11T15:00:00.000+0000
⚠️9.0 business days
🔧
Status: Tech On Site by Andrew PrzybylaDec 11, 10:00 AM
From:Scheduled
To:Tech On Site
Duration in Previous:10d 0h
🔩
2x Parts Added Dec 11, 10:37 AM
Type:Parts, Labor
Status:Open
Qty:1
✔️
Status: Completed by Andrew PrzybylaDec 11, 11:00 AM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 0m
📄
Status: Ready to Bill by Diane PattonDec 12, 9:35 AM
From:Closed
To:Ready to Bill
Duration in Previous:22h 35m
🚨14.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:21d 8h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)