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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318580 ↗ ServiceMax

Oak Street Health • Virtual Tech • P3

📍 Oak Street Health - Vista Grande — 4380 Austin Bluffs Pkwy, Colorado Springs CO, 80918

Dec 3, 2025 → Dec 3, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 8, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
Created: Dec 3, 2025 Completed: Dec 3, 2025
Business Days Used 0 / 3
0 3d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0 / 3
Dec 3 → Dec 3 Assigned ▶ Running 0 0 / 3
Dispatch 0.0d
Coordinators 0.0d
Billing 20.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
20.0 days
Over SLA
Created: Dec 3, 2025 Due: Dec 8, 2025 Completed: Dec 3, 2025 (5 days early)
📅
0.0 days Total Age
⏱️
20.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
19.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547336
Oak Street Health - 48 Hour - 122194: New Work Order Assigned
Closed
Work Order #122194 tasha.garrison@oakstreethealth.com Phone Number: 850-387-6494 Work Order Description: EKG machine is NOT working. Shows and error that leads are not connected. Multiple employees have tried to use the machine all with the same error message.
Priority
Standard
Origin
Email
Reason
New Case
Contact
tasha garrison
Owner
Virtual Tech
Created
Nov 28, 2025
Work Orders from this Case (2)
WO-01317569 Invoiced
Virtual Tech - Field Repair • Andrew Przybyla
Created: Dec 1, 2025 • Closed: Dec 11, 2025
WO-01318580 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Dec 3, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 20.0 days stuck in "Ready to Bill"
⏱️
Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
20.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
triaged repair requested - opened FS workorder and sending tech onsite
🔍 Technician Findings
triaged repair requested - opened FS workorder and sending tech onsite
⚠️ Problem Description
Work Order #122194 tasha.garrison@oakstreethealth.com Phone Number: 850-387-6494 Work Order Description: EKG machine is NOT working. Shows and error that leads are not connected. Multiple employees have tried to use the machine all with the same error message. https://www.ebiotrack.com/workorder.php?wo=70099

Timeline

📞
Case Linked Nov 28, 1:23 PM
Case Number: 00547336
Subject: Oak Street Health - 48 Hour - 122194: New Work Order Assigned
Status: Closed
⏳ 3.0 business days
📋
▶
5 Work Order Created Dec 3, 4:09 PM
Work Order Created → Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Wendy Argueta
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Wendy Argueta
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Diane Patton Dec 4, 11:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 3m
🚨 20.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 29d 6h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

📞
Case 00547336
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 3, 4:09 PM
Invoice #
SM-250448

Work Details (1)

Name Type Status Qty Amount Date
WL-03025294 Labor Open 0.016666666666667 $30.64 Dec 3, 4:10 PM

Details