Oak Street Health - 48 Hour - 122163: New Work Order Assigned
Closed
Work Order #122163
Area: Exam Room - 3
Work Order Description:
The exam chair is malfunctioning - confirmed unit is plugged in and the outlet is working
12/1 KSmith -- Sent email to schedule for Thursday
🔧Work Performed
Hand control has dead batteries. Replaced batteries on all 3 hand controls. Tested with staff no faults.
Midmark - 626-003 13115507 v2700157
Midmark - 626-003 13115534 V2700225
Midmark - 626-003 13115569 V2700425
🔍Technician Findings
Found exam chair in room 3,4 and 7 with no movement with hand control.
⚠️Problem Description
Work Order #122163
Area: Exam Room - 3
Work Order Description:
The exam chair is malfunctioning - confirmed unit is plugged in and the outlet is working https://www.ebiotrack.com/workorder.php?wo=70022
📧
Email:Re: [EXTERNAL] Oak Street Health - Elizabeth -- EMSAR Repair -- WO-01317636
Completed Dec 1, 2025
From: true.bey@oakstreethealth.com
To: ksmith@emsar.com
Cc: yanelia.nina@oakstreethealth.com
Hi,
Yes, Thursday works, and we are here from 8a-5p. Yes, I'm the contact, but I'll also cc one of my medical assistants who uses that room for visibility.
Best,
True
On Mon, Dec 1, 2025 at 2:00 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Hi True,
I’m Kourtney with EMSA
📧
Email: Oak Street Health - Elizabeth -- EMSAR Repair -- WO-01317636
Completed Dec 1, 2025
To: true.bey@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - Elizabeth -- EMSAR Repair -- WO-01317636
Body:
Hi True,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for your healthcare equipment. Would you be able to confirm scheduling for the units at Oak Street Health - Elizabeth located at 1000 S Elmora Ave?
· If not, would you have the contact information of the person I need to speak with?
·
📅
WO-01317636 - Virtual Tech - Field Repair - Elizabeth - Oak Street Health - Elizabeth
Dec 4, 2025 9:00am – 10:00am
Work Order: WO-01317636
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - Elizabeth
Address: 1000 S Elmora Ave, Elizabeth, NJ 07202
Manufacturer:
Model #:
Serial #:
Contact Name: True Bey
Contact Phone: 2012936784
Contact Email: true.bey@oakstreethealth.com
Due Date
Timeline
📞
Case Linked Dec 1, 9:14 AM
Case Number:00547555
Subject:Oak Street Health - 48 Hour - 122163: New Work Order Assigned
Status:Closed
📋
▶
2
Work Order Created Dec 1, 11:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 1, 1:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 37m
🗓️
▶
2
Status: Scheduled Dec 1, 3:11 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-04T14:00:00.000+0000
⏳4.0 business days
🔧
Status: Tech On Site by Mohamed ShareedDec 4, 8:10 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 16h
🔩
▶
3
4x Parts Added Dec 4, 9:00 AM
4x Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mohamed Shareed
From:Tech On Site
To:Completed
Duration in Previous:51m
🏁
Status: Closed by Mohamed Shareed
From:Completed
To:Closed
Duration in Previous:2m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonDec 5, 11:01 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 1h
🚨19.0 business days
📨
Status: Invoice Pending by Diane PattonJan 2, 6:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:28d 7h
🧾
▶
2
Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:19m
Bottlenecks
Scheduled
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)