Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318578 ↗ ServiceMax

Oak Street Health • Virtual Tech • P3

📍 Oak Street Health - Elizabeth — 1000 S Elmora Ave, Elizabeth NJ, 07202

Dec 3, 2025 → Dec 3, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 8, 2025
✓ SLA Met (3 biz days early)
Active: 0 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 3, 2025)
SLA Target
0d
▶ Clock Running
Status: Created
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
Created: Dec 3, 2025 Completed: Dec 3, 2025
Business Days Used 0 / 3
0 3d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 3 Created ▶ Running 0 0 / 3
Dec 3 → Dec 3 Assigned ▶ Running 0 0 / 3
Dispatch 0.0d
Billing 20.0d
✓ SLA Met
Dispatch
0.0 days
Billing
20.0 days
Over SLA
Created: Dec 3, 2025 Due: Dec 8, 2025 Completed: Dec 3, 2025 (5 days early)
📅
0.0 days Total Age
⏱️
20.0d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
19.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547555
Oak Street Health - 48 Hour - 122163: New Work Order Assigned
Closed
Work Order #122163 Area: Exam Room - 3 Work Order Description: The exam chair is malfunctioning - confirmed unit is plugged in and the outlet is working
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Virtual Tech
Created
Dec 1, 2025
Work Orders from this Case (2)
WO-01317636 Invoiced
Virtual Tech - Field Repair • Mohamed Shareed
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01318578 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Dec 3, 2025 • Closed: Dec 3, 2025
Completed with significant delays
Invoiced • 91 days old
🚨
Primary Delay 20.0 days stuck in "Ready to Bill"
⏱️
Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
20.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed basic troubleshooting with location - sending field service tech onsite to assist.
🔍 Technician Findings
Performed basic troubleshooting with location - sending field service tech onsite to assist.
⚠️ Problem Description
Work Order #122163 Area: Exam Room - 3 Work Order Description: The exam chair is malfunctioning - confirmed unit is plugged in and the outlet is working https://www.ebiotrack.com/workorder.php?wo=70097

Timeline

📞
Case Linked Dec 1, 9:14 AM
Case Number: 00547555
Subject: Oak Street Health - 48 Hour - 122163: New Work Order Assigned
Status: Closed
⏳ 3.0 business days
📋
▶
4 Work Order Created Dec 3, 4:00 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
👷
Technician Assigned by Wendy Argueta
Technician: a0h8Y00000JjEstQAF, Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 1m, 0m
📄
Status: Ready to Bill by Diane Patton Dec 4, 11:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 13m
🚨 20.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 29d 6h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 20.0 business days (threshold: 1.0 business days)
Exceeded by 19.0 business days

🔗 Related Artifacts

📞
Case 00547555
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 3, 4:00 PM
Invoice #
SM-250448

Work Details (1)

Name Type Status Qty Amount Date
WL-03025280 Labor Open 0.016666666666667 $30.64 Dec 3, 4:01 PM

Details