Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317657 ↗ ServiceMax

NaphCare • Depot - Rental • PSM

📍 Naphcare -HENDERSON DETENTION CENTER - 5084 — 18 E. Basic Rd, Henderson NV, 89015

Dec 1, 2025 → Nov 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (33 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Nov 10, 2025)
▶ Clock Running
Status: Created
Dec 1 → Nov 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 1, 2025 Invoiced: Nov 10, 2025
Coordinators 0.0d
✓ SLA Met
Coordinators
0.0 days
Created: Dec 1, 2025 Due: Nov 10, 2025 Completed: Nov 10, 2025 (on time)
📅
0.0 days Total Age
⏱️
2.9d in Closed Longest Stage
🔄
3 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00525757
Rental
Closed
Q-00029967 3x automated NIBP devices
Priority
High
Origin
Phone
Reason
New Case
Contact
D’Asia Hudson
Owner
Sherry Reich
Created
Sep 9, 2025
Work Orders from this Case (3)
WO-01306085 Invoiced
Depot - Rental • Samuel A Klein
Created: Sep 24, 2025 • Closed: Dec 31, 2025
WO-01317657 (current) Invoiced
Depot - Rental • Ryan Schwochow
Created: Dec 1, 2025 • Closed: Nov 10, 2025
WO-01338117 Billing Review
Depot - Rental • Samuel A Klein
Created: Jan 15, 2026 • Closed: Jan 16, 2026
Completed with minor delays
Invoiced • 93 days old
🚨
Primary Delay 2.9 days stuck in "Closed"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Reschedule
0.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
2.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29-RS; Billing up to date

🔧 Work Performed
Shipping Assets ID#: 13254053; 13254067; 13254068 to site - Delivered10/13/2025 - Billing for freight - to/from - 1st round of billing Rental terms start: 10/13/2025 10/13/2025 - 11/10/2025 -
🔍 Technician Findings
3x NIBP Rental requested
⚠️ Problem Description
Q-00029967 3x automated NIBP devices https://www.ebiotrack.com/workorder.php?wo=70027
📄 Description
Rental and Freight

Timeline

📞
Case Linked Sep 9, 3:12 PM
Case Number: 00525757
Subject: Rental
Status: Closed
🚨 56.0 business days
📋
▶
4 Work Order Created Dec 1, 11:46 AM
Work Order Created → Status: Assigned → 5x Expenses Added → Status: Closed
👷
Status: Assigned by Ryan Schwochow
From: Reschedule
To: Assigned
Duration in Previous: 0m
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Ryan Schwochow
From: Assigned
To: Closed
Duration in Previous: 3m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 3, 9:40 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248028

Bottlenecks

Closed
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days

🔗 Related Artifacts

📞
Case 00525757
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Rental
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Dec 1, 11:46 AM
Invoice #
SM-248028

Work Details (5)

Name Type Status Qty Amount Date
WL-03022382 Expenses Open 1 $56.98 Dec 1, 11:49 AM
WL-03022383 Expenses Open 1 $56.98 Dec 1, 11:49 AM
WL-03022384 Expenses Open 1 $195.00 Dec 1, 11:49 AM
WL-03022385 Expenses Open 1 $195.00 Dec 1, 11:49 AM
WL-03022386 Expenses Open 1 $195.00 Dec 1, 11:49 AM

Details