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← WO Overview

WO-01318434 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 University of Kansas Hospital - Bell Tower Hospital — 4000 Cambridge Street, Kansas City KS, 66160

Dec 3, 2025 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (41 biz days early)
Active: 22 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
8d
▶ Clock Running
Status: Created
Dec 3 → Dec 15, 2025
8 business days (counted)
Running total: 8 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 6, 2026
36 business days (not counted)
5d
▶ Clock Running
Status: Ready for Scheduling
Feb 6 → Feb 16, 2026
5 business days (counted)
Running total: 13 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 27, 2026
9 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 22 of ? biz days used
Created: Dec 3, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 3 → Dec 15 Created ▶ Running 8 8
Dec 15 → Feb 6 Ready for Release ⏸ Paused 36 —
Feb 6 → Feb 16 Ready for Scheduling ▶ Running 5 13
Feb 16 → Feb 27 Scheduled ▶ Running 9 22
Feb 27 → Feb 27 Tech On Site ▶ Running 0 22
Dispatch 9.0d
Holding 36.9d (excluded)
Coordinators 15.0d
Field Work 0.7d
✓ SLA Met
Dispatch
9.0 days
Over SLA
Holding (excluded from total)
36.9 days
Coordinators
15.0 days
Over SLA
Field Work
0.7 days
Created: Dec 3, 2025 Due: Apr 27, 2026 (53 days left)
📅
59.0 days Total Age
⏱️
36.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
20.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00547936
GE FMI 32097 - Kansas
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Crystal Leopold
Owner
Leona Coonrod
Created
Dec 2, 2025
Work Orders from this Case (5)
WO-01318430 Ready to Bill
FCO • Bennet O Dartey
Created: Dec 3, 2025 • Closed: Feb 16, 2026
WO-01318431 Ready to Bill
FCO • Bennet O Dartey
Created: Dec 3, 2025 • Closed: Feb 16, 2026
WO-01318432 Ready to Bill
FCO • Bennet O Dartey
Created: Dec 3, 2025 • Closed: Feb 27, 2026
WO-01318433 Ready to Bill
FCO • Bennet O Dartey
Created: Dec 3, 2025 • Closed: Feb 16, 2026
WO-01318434 (current) Ready to Bill
FCO • Bennet O Dartey
Created: Dec 3, 2025 • Closed: Feb 27, 2026
Behind Schedule - Needs Attention
Ready to Bill • 91 days old
🚨
Primary Delay 36.9 days stuck in "Ready for Release"
⏱️
Total Delay 20.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.0d / 0.5d SLA
Ready for Release
36.9d
Ready for Scheduling
6.0d / 1.0d SLA
Scheduled
9.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 RFosbury dispatched to Bennet Dartey

02/06/2026 MHamersley - per email w/Fady, this site is confirmed; FSE will begin the week of Feb 16th; University of Kansas Hospital - Bell Tower Hospital, 4000 Cambridge Street, Kansas City, KS Jeff Freeman POC Phone #: 913.820.4302 ... 02/04/2026 MHamersley - sent f/u email: jfreeman3@kumc.edu ... 01/19/2026 MHamersley - called 913-588-5000, call went to automated Operator who stated offices are closed today for MLK holiday; sent email: jfreeman3@kumc.edu , inquiring if he is POC for several sites for Univ of Kansas; 913.820.4302 Jeff Freeman.

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
N/A
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 2, 9:29 AM
Case Number: 00547936
Subject: GE FMI 32097 - Kansas
Status: Closed
⏳ 2.0 business days
📋
Work Order Created Dec 3, 10:23 AM
Work Order: WO-01318434
Type: FCO
Priority: PC
⚠️ 9.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 12d 1h
🚨 37.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Feb 6, 10:57 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 52d 22h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Feb 16, 5:02 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 10d 6h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-16T00:00:00.000+0000, 2026-02-16T05:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Bennet Dartey Feb 18, 9:46 PM
Scheduled For: 2026-02-20T00:00:00.000+0000
⏳ 3.3 business days
📅
Dispatch Scheduled by Deon Malloy Feb 23, 10:18 AM
Scheduled For: 2026-02-25T13:00:00.000+0000
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Feb 27, 1:31 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Bennet Dartey
From: Scheduled
To: Tech On Site
Duration in Previous: 10d 20h
⏱️
2x Labor Added Feb 27, 2:00 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Bennet Dartey Feb 27, 2:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 37m
⏱️
▶
2 Labor Added Feb 27, 6:59 PM
Labor Added → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 4h 51m
⏳ 1.6 business days
⏱️
▶
2 Labor Added Mar 2, 8:43 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 13h

Bottlenecks

Entered
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours

🔗 Related Artifacts

📞
Case 00547936
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Feb 27, 8:00 AM
Created
Dec 3, 10:23 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03123490 Labor Open 0.5 $0.00 Feb 27, 2:00 PM
WL-03123491 Labor Open 0.5 $100.00 Feb 27, 2:00 PM
WL-03124091 Labor Open 6.5 $0.00 Feb 27, 6:59 PM
WL-03125723 Labor Open 0.016666666666667 $38.00 Mar 2, 8:43 AM

Details