Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318805 ↗ ServiceMax

MIDMARK • Repair • P4

📍 MASON ANIMAL HOSPITAL — 771 Reading Rd, Mason OH, 45040

Dec 4, 2025 → Dec 9, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 10, 2025
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
2d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 8, 2025
2 business days (counted)
Running total: 2 of 4 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 10, 2025
2 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Dec 4, 2025 Completed: Dec 10, 2025
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0 / 4
Dec 4 → Dec 4 Ready for Scheduling ▶ Running 0 0 / 4
Dec 4 → Dec 8 Assigned ▶ Running 2 2 / 4
Dec 8 → Dec 10 Scheduled ▶ Running 2 4 / 4
Dec 10 → Dec 10 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Coordinators 4.9d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 4, 2025 Due: Dec 10, 2025 Completed: Dec 10, 2025 (on time)
📅
3.9 days Total Age
⏱️
2.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00548602
Midmark Service Request Dispatch Authorization - WO-00130951
Closed
Zone 1 NWD - Disarm -18 6th sensor try diffrent PC | Special billing ADDITIONAL NOTES Imaging/X-Ray Dispatch - Secondary contact: Monica - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you! All x-ray WOs: Mandatory documents: FDA 2579 Form Ship Exchanged Open 741897 002-11260-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Christina Boston
Owner
Sherry Reich
Created
Dec 3, 2025
Work Orders from this Case (2)
WO-01318801 Invoiced
Repair • Franco Jackson
Created: Dec 4, 2025 • Closed: Dec 9, 2025
WO-01318805 (current) Invoiced
Repair • Franco Jackson
Created: Dec 4, 2025 • Closed: Dec 9, 2025
Completed with minor delays
Invoiced • 90 days old
🚨
Primary Delay 2.4 days stuck in "Assigned"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.4d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11 NSuarez if work was performed for both Serial number the labor time has to be added on both WO please add the time it took you for serial # 10676 on WO WO-01318805 so both serial # show up when billing.

12/8/2025 CRamen Christina returned call and scheduled for Tuesday anytime after 1pm as the area unit is in has cases all morning. Call logged on WO-01318801


12/4/2025 CRamen assigned to Franco and placed into APC


12/4/25 SReich - Chattered Butler/Whalen for product/product family to use to enter the IP.

🔧 Work Performed
9dec2025 fjackson work done on WO-00130533
🔍 Technician Findings
work done on WO-00130533
⚠️ Problem Description
Zone 1 NWD - Disarm -18 6th sensor try diffrent PC | Special billing ADDITIONAL NOTES Imaging/X-Ray Dispatch - Secondary contact: Monica - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 3. Thank you! All x-ray WOs: Mandatory documents: FDA 2579 Form
📄 Description
Midmark - XSVP-08-R - Bite-Resistant DR Sensor SIZE 2, 3M CABLE, VET, SENSOR ONLY (Accessory only NON-Serviceable Item)

Timeline

📞
Case Linked Dec 3, 4:03 PM
Case Number: 00548602
Subject: Midmark Service Request Dispatch Authorization - WO-00130951
Status: Closed
📋
▶
2 Work Order Created Dec 4, 3:04 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned Dec 4, 3:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 28m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Dec 8, 11:40 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-09T18:00:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Dec 9, 10:35 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.2 business days
✏️
Status: WO Correction Needed by Nancy Suarez Dec 11, 5:09 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 18h
⏱️
▶
2 Labor Added Dec 11, 5:56 PM
Labor Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From: WO Correction Needed
To: Closed
Duration in Previous: 49m
📄
▶
2 Status: Ready to Bill Dec 12, 10:35 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.0 business days
🧾
Invoice Created Dec 14, 11:06 PM
Invoice Number: SM-249002

Bottlenecks

Assigned
Duration: 2.4 business days (threshold: 4.0 business hours)
Exceeded by 1.9 business days
Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 2.9 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📞
Case 00548602
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Dec 9, 1:00 PM
Created
Dec 4, 3:04 PM
Invoice #
SM-249002

Work Details (1)

Name Type Status Qty Amount Date
WL-03034811 Labor Open 0.5 $55.00 Dec 11, 5:56 PM

Details