Please open Texas Medical Screening removal work orders for the BP kiosks at these locations:
POC: Shaun Phelps
SPPhelps@StateStreet.com
Site
Address
City
State
State Street
1776 Heritage Drive
N Quincy
MA
State Street
1 Iron Street
Boston
MA
State Street
One Lincoln Street
Boston
MA
12/12 KSmith -- Per Shaun, "I had noted that I don’t believe the kiosks are still at :
1776 Heritage Dr
N. Quincy, MA 02171
One Lincoln St
Boston, MA 02111
My question to you was if you had coordinate any pickups in the past, I know you were working with Christi from our team noted in early 2024 you would work with her.
We have not been in 3. One Lincoln St for a while and our realty team at 1776 Heritage Dr said they could not see any machine. "
12/11 KSmith -- Per Shaun, We have been working with James Williams at Texas Medical Screening, we have it scheduled for 1 Iron Street Boston.
12/11 KSmith -- Followed up with Shaun to see if there was an update on scheduling this for tomorrow.
12/11/2025 Sramen - parts arrived 12/10.
12/10 KSmith -- Per Shaun, "We will confirm the details about the 1776 Heritage Drive location and will see if Friday will work."
12/10 KSmith -- Sent email to schedule for Friday
12/9 KSmith -- Sent email to schedule for Friday
12/8 KSmith -- Sent email to schedule for 12/12. FSE is booked until then. Shawn is aware SLA will be missed.
⚠️Problem Description
Tech will be shipped L Assembly Return Kit.
Removal of 500-001409
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.
"Please schedule it as soon as possible and provide a date of the removal so we can relay this to the customer.
Please remove kiosk and keep entire L-assembly to turn in inventory for future use. The kiosk cabinet can be disposed of. The customer would like this kiosk removed ASAP.
Please remove the L assembly from the kiosk to ship back. Please disassemble and dispose of the remaining kiosk parts in the dumpster. Please use the link for tools and instructions. Box & return label will be sent to the technician to return the L assembly back to Wilmington, OH.
If the kiosk is not accessible the technician should list it as Store intervention again and close out with a trip charge.
For any questions or issues please reach out to EMSAR's Tech support 931-284-4999 and follow the prompts
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Legacy/KGFSWI003_REMOVAL-RETURN%20INSTRUCTIONS%20-%20LC-300-90550%20L-ASSEMBLIES.pd"
Please get approval from ASM if more than 50 miles RT travel is required
📄Description
LC500 with Barcode
📧
Email:RE: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Completed Dec 15, 2025
From: SPPhelps@StateStreet.com
To: james@texasmedical.com, ksmith@emsar.com
Cc: THamm2@StateStreet.com, laura@texasmedical.com
Hello James,
I had noted that I don’t believe the kiosks are still at :
1. 1776 Heritage Dr
N. Quincy, MA 02171
3. One Lincoln St
Boston, MA 02111
My question to you was if you had coordinate any pickups in the past, I know you were working with Christi from our team noted in early 2024 you would work with her.
We have not been
📧
Email:Re: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Completed Dec 11, 2025
From: james@texasmedical.com
To: ksmith@emsar.com, SPPhelps@StateStreet.com
Cc: THamm2@StateStreet.com, laura@texasmedical.com
There are three kiosks needing to be removed for State Street.
1. 1776 Heritage Dr
N. Quincy, MA 02171
2. 1 Iron St
Boston, MA 02210
3. One Lincoln St
Boston, MA 02111
James Williams | Service Manager | Texas Medical Screening | www.texasmedical.com <https://protect.checkpoint.com/v2/r01/___https://www.texasmedical.com/___.YzJ1OmVtc2F
📧
Email:RE: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Completed Dec 11, 2025
From: SPPhelps@StateStreet.com
To: ksmith@emsar.com
Cc: THamm2@StateStreet.com
Hello,
James will be reaching out to you directly
Thanks
Shaun
Information Classification: Limited Access
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, December 11, 2025 3:53 PM
To: Phelps, Shaun P <SPPhelps@StateStreet.com>
Cc: Hamm, Tracy <THamm2@StateStreet.com>
Subject: RE: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Thank
📧
Email:RE: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Completed Dec 11, 2025
From: SPPhelps@StateStreet.com
To: ksmith@emsar.com
Cc: THamm2@StateStreet.com
Hello,
We have been working with James Williams at Texas Medical Screening, we have it scheduled for 1 Iron Street Boston.
Thanks
Shaun
Information Classification: Limited Access
From: Kourtney Smith <ksmith@emsar.com>
Sent: Thursday, December 11, 2025 12:45 PM
To: Phelps, Shaun P <SPPhelps@StateStreet.com>
Cc: Hamm, Tracy <THamm2@StateStreet.com>
Subject: RE: STATE STREET
📧
Email:RE: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Completed Dec 10, 2025
From: SPPhelps@StateStreet.com
To: ksmith@emsar.com
Cc: THamm2@StateStreet.com
Hello,
We will confirm the details about the 1776 Heritage Drive location and will see if Friday will work.
Thanks
Shaun
Information Classification: Limited Access
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, December 10, 2025 10:18 AM
To: Phelps, Shaun P <SPPhelps@StateStreet.com>
Subject: Re: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-013240
📧
Email: Re: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Completed Dec 10, 2025
To: spphelps@statestreet.com
CC:
BCC:
Attachment: --none--
Subject: Re: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Body:
Good Morning Shaun,
We received a request Texas Medical to come onsite and remove the kiosk blood pressure machine at your facility, located at 1776 Heritage Drive.
Would Friday work for the technician to come onsite and remove the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728
📧
Email: Re: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Completed Dec 9, 2025
To: spphelps@statestreet.com
CC:
BCC:
Attachment: --none--
Subject: Re: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Body:
Good Morning Shaun,
We received a request Texas Medical to come onsite and remove the kiosk blood pressure machine at your facility, located at 1776 Heritage Drive.
Would Friday work for the technician to come onsite and remove the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728
📧
Email: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Completed Dec 8, 2025
To: spphelps@statestreet.com
CC:
BCC:
Attachment: --none--
Subject: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324005
Body:
Good Morning Shaun,
We received a request Texas Medical to come onsite and remove the kiosk blood pressure machine at your facility.
Would Friday work for the technician to come onsite and remove the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.C
Case #00548887 – TMS Removals - State Street Locations
Status: Closed | Priority: Standard
Please open Texas Medical Screening removal work orders for the BP kiosks at these locations:
POC: Shaun Phelps
SPPhelps@StateStreet.com
Site
Address
City
State
State Street
1776 Heritage Drive
N Quincy
MA
State Street
1 Iron Street
Boston
MA
St
💬Case Comment
Internal Dec 5, 2025 9:58am
WO-01324005 / WO-01324006 / WO-01324008
Timeline
📞
Case Linked Dec 4, 12:38 PM
Case Number:00548887
Subject:TMS Removals - State Street Locations
Status:Closed
📋
Work Order Created Dec 5, 9:43 AM
Work Order:WO-01324005
Type:Removal
Priority:P4
🔍
Status: L2 Screening by Sherry ReichDec 5, 9:58 AM
From:Entered
To:L2 Screening
Duration in Previous:14m
📦
▶
2
Parts Requested Dec 5, 11:17 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 19m
📅
Status: Ready for Scheduling by Robert CoxDec 5, 11:45 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:27m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 8, 8:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 20h
🔩
2x Parts Added Dec 8, 4:28 PM
Type:Parts, Expenses
Status:Open
Qty:1
⚠️5.9 business days
⏸️
Status: On Hold by Kourtney SmithDec 15, 10:42 AM
From:Assigned
To:On Hold
Duration in Previous:7d 2h
⏳2.0 business days
📦
Parts Requested Dec 16, 3:40 PM
Order:00086846
Status:Closed
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)