Please open Texas Medical Screening removal work orders for the BP kiosks at these locations:
POC: Shaun Phelps
SPPhelps@StateStreet.com
Site
Address
City
State
State Street
1776 Heritage Drive
N Quincy
MA
State Street
1 Iron Street
Boston
MA
State Street
One Lincoln Street
Boston
MA
**12/16-LT- I have yet to receive box in order to send back the L assembly.
12/15 KSmith -- Scheduled for tomorrow with Victor. 9-11am.
12/15 KSmith -- Sent email to reschedule for tomorrow with Victor
12.12 M. Bateman Text called and informed me he was unable to get out of bed due to back spasms/Sciatica. WO will need to be rescheduled.
12/9 KSmith -- Scheduled for 12/12 with Victor
12/8 KSmith -- Per Tracy, we need to schedule with Victor. Sent email to Victor to schedule for Friday
VLMartin@StateStreet.com
12/8 KSmith -- Sent email to schedule for 12/12. FSE is booked until then. Shawn is aware SLA will be missed.
🔧Work Performed
**Removed L assembly per instructions.
**Disposed of remainder of the unit in a dumpster
🔍Technician Findings
Unit OOS
⚠️Problem Description
Tech will be shipped L Assembly Return Kit.
Removal of 500-001463
**IMPORTANT** This is a Non Retail location and a scheduled appointment must be made in advance to ensure the machine will be made available prior to tech arrival on site. If a work market technician has to be used SDL must obtain approval from Higi prior to scheduling work. If the technician is unable to make contact on the first attempt, email EMSAR at higisupport@emsar.com so HIGI can be notified to provide us with an alternate contact name and number. Any calls made MUST be logged on the work order under Activity History with who you spoke to and date/time of call.
"Please schedule it as soon as possible and provide a date of the removal so we can relay this to the customer.
Please remove kiosk and keep entire L-assembly to turn in inventory for future use. The kiosk cabinet can be disposed of. The customer would like this kiosk removed ASAP.
Please remove the L assembly from the kiosk to ship back. Please disassemble and dispose of the remaining kiosk parts in the dumpster. Please use the link for tools and instructions. Box & return label will be sent to the technician to return the L assembly back to Wilmington, OH.
If the kiosk is not accessible the technician should list it as Store intervention again and close out with a trip charge.
For any questions or issues please reach out to EMSAR's Tech support 931-284-4999 and follow the prompts
https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Legacy/KGFSWI003_REMOVAL-RETURN%20INSTRUCTIONS%20-%20LC-300-90550%20L-ASSEMBLIES.pd"
Please get approval from ASM if more than 50 miles RT travel is required
📄Description
Model 500 with barcode, bodyfat and pulse ox
📧
Email:RE: CCB blood pressure machine pick up WO-01324006
Completed Dec 15, 2025
From: VLMartin@StateStreet.com
To: ksmith@emsar.com, THamm2@StateStreet.com
That will not be an issue.
Victor Martin
Global Security, Senior Operations Manager, OCB
Global Security| Allied Universal Security Services
One Congress Street
Boston, Massachusetts, 02114
O: (617)664-0219| C: (857)413-7079
VLMARTIN@STATESTREET.COM <mailto:VLMARTIN@STATESTREET.COM>
statestreet.com <https://protect.checkpoint.com/v2/r01/___http://www.statestreet.com/___.YzJ1OmVtc2FyMTpjOm86OW
📧
Email:RE: CCB blood pressure machine pick up WO-01324006
Completed Dec 9, 2025
From: VLMartin@StateStreet.com
To: ksmith@emsar.com, THamm2@StateStreet.com
This will not be a problem. The staff on site have been made aware.
Victor Martin
Global Security, Senior Operations Manager, OCB
Global Security| Allied Universal Security Services
One Congress Street
Boston, Massachusetts, 02114
O: (617)664-0219| C: (857)413-7079
VLMARTIN@STATESTREET.COM <mailto:VLMARTIN@STATESTREET.COM>
statestreet.com <https://protect.checkpoint.com/v2/r01/___http://www.
📧
Email:CCB blood pressure machine pick up WO-01324006
Completed Dec 8, 2025
From: THamm2@StateStreet.com
To: ksmith@emsar.com
Cc: VLMartin@StateStreet.com
This is the first time you received an email from this sender (THamm2@StateStreet.com). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Secured by Check Point <https://www.checkpoint.com/harmony/email-security/email-office?friew>
Hello,
Connecting you with local security contact Victor to coordinate pick up this Friday.
📧
Email: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324006
Completed Dec 8, 2025
To: spphelps@statestreet.com
CC:
BCC:
Attachment: --none--
Subject: STATE STREET -- Kiosk Blood Pressure Machine Removal -- WO-01324006
Body:
Good Morning Shaun,
We received a request Texas Medical to come onsite and remove the kiosk blood pressure machine at your facility.
Would Friday work for the technician to come onsite and remove the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.C
📅
WO-01324006 - Removal - LC500BFO - BOSTON - STATE STREET
Dec 16, 2025 10:00am – 11:00am
Work Order: WO-01324006
Account: TEXAS MEDICAL SCREENING
Customer Case Number:
Location: STATE STREET
Address: 1 IRON STREET, BOSTON, MA 02210
Manufacturer: Merge SH Holdings, Inc.
Model #: LC500BFO
Serial #: 500-001463
Contact Name: Shaun Phelps
Contact Phone:
Contact Email: spphelps@statestreet
Case #00548887 – TMS Removals - State Street Locations
Status: Closed | Priority: Standard
Please open Texas Medical Screening removal work orders for the BP kiosks at these locations:
POC: Shaun Phelps
SPPhelps@StateStreet.com
Site
Address
City
State
State Street
1776 Heritage Drive
N Quincy
MA
State Street
1 Iron Street
Boston
MA
St
💬Case Comment
Internal Dec 5, 2025 9:58am
WO-01324005 / WO-01324006 / WO-01324008
Timeline
📞
Case Linked Dec 4, 12:38 PM
Case Number:00548887
Subject:TMS Removals - State Street Locations
Status:Closed
📋
Work Order Created Dec 5, 9:48 AM
Work Order:WO-01324006
Type:Removal
Priority:P4
🔍
Status: L2 Screening by Sherry ReichDec 5, 9:58 AM
From:Entered
To:L2 Screening
Duration in Previous:9m
📦
▶
2
Parts Requested Dec 5, 11:20 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Emmanuel Morales
From:L2 Screening
To:Awaiting Parts
Duration in Previous:1h 22m
📅
Status: Ready for Scheduling by Robert CoxDec 5, 11:52 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:31m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 8, 8:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 20h
📦
▶
2
Parts Requested Dec 8, 4:21 PM
Parts Requested → 2x Parts Added
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🗓️
▶
2
Status: Scheduled Dec 9, 8:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-12T15:00:00.000+0000
⏳4.9 business days
🔄
Status: Reschedule by Matthew BatemanDec 15, 7:18 AM
From:Scheduled
To:Reschedule
Duration in Previous:5d 23h
🗓️
▶
2
Status: Scheduled Dec 15, 11:00 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-16T15:00:00.000+0000
⏳2.0 business days
🚗
▶
2
2x Travel Added Dec 16, 2:29 PM
2x Travel Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:3.75
⏱️
▶
2
2x Labor Added Dec 16, 2:41 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Luis Torres
From:Scheduled
To:Completed
Duration in Previous:1d 3h
🏁
Status: Closed by Luis TorresDec 16, 2:51 PM
From:Completed
To:Closed
Duration in Previous:7m
📄
▶
2
Status: Ready to Bill Dec 16, 5:55 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Hannah ShawDec 16, 6:00 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
⚠️6.7 business days
🧾
Invoice Created Dec 24, 2:07 PM
Invoice Number:SM-249243
Bottlenecks
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)