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WO-01324557 ↗ ServiceMax

LONGMEADOW FIRE DEPARTMENT • Repair • P7

📍 Longmeadow Fire Department — 44 Williams Street, Longmeadow MA, 01106

Dec 9, 2025 → Dec 11, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 18, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: L2 Screening
Dec 9 → Dec 10, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
⏸0d
⏸ Clock Paused
Status: Awaiting Parts
Dec 10 → Dec 10, 2025
0 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
Created: Dec 9, 2025 Completed: Dec 10, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0 / 7
Dec 9 → Dec 10 L2 Screening ▶ Running 1 1 / 7
Dec 10 → Dec 10 Awaiting Parts ⏸ Paused 0 —
Dec 10 → Dec 10 Reschedule ▶ Running 0 1 / 7
Dec 10 → Dec 10 Assigned ▶ Running 0 1 / 7
Dec 10 → Dec 10 Scheduled ▶ Running 0 1 / 7
Dispatch 1.0d
Material Management 1.0d
Coordinators 0.5d
Field Work 1.9d
Billing 0.0d
✓ SLA Met
Dispatch
1.0 days
Material Management
1.0 days
Coordinators
0.5 days
Field Work
1.9 days
Over SLA
Billing
0.0 days
Created: Dec 9, 2025 Due: Dec 18, 2025 Completed: Dec 12, 2025 (6 days early)
📅
3.2 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550246
URGENT TECH ON SITE Repair /part drop ship WO's needed
Closed
Q-00031494 Tech on site doing PM's Repair WO's needed has most parts the others need drop shipped to the customer SN 16S012127 unit needs 7 ea 0905071 Tech has 4 on hand 3 need to be drop shipped ********* Ferno 59T SN 16N355157 needs 1 x 2310139 Tech has on hand
Priority
High
Origin
Phone
Reason
New Case
Contact
Ben Sloan
Owner
Shelby Robinson
Created
Dec 9, 2025
Work Orders from this Case (2)
WO-01324557 (current) Invoiced
Repair • Luis Torres
Created: Dec 9, 2025 • Closed: Dec 11, 2025
WO-01325181 Invoiced
Repair • Luis Torres
Created: Dec 11, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
1.0d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Reschedule
0.1d / 2.0d SLA
Scheduled
0.4d / 2.0d SLA
Completed
1.9d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/10 KSmith -- FSE repaired while onsite yesterday
🔧 Work Performed
**R&R trax gas spring **Function & cycle tested to confirm no other issues.
🔍 Technician Findings
Trax gas spring inoperative
⚠️ Problem Description
Q-00031494 Tech on site doing PM's Repair WO's needed has most parts the others need drop shipped to the customer SN 16S012127 unit needs 7 ea 0905071 Tech has 4 on hand 3 need to be drop shipped ********* Ferno 59T SN 16N355157 needs 1 x 2310139 Tech has on hand https://www.ebiotrack.com/workorder.php?wo=70232
📄 Description
Ferno Model 59-T PowerTraxx Stair Chair

Timeline

📞
Case Linked Dec 9, 1:41 PM
Case Number: 00550246
Subject: URGENT TECH ON SITE Repair /part drop ship WO's needed
Status: Closed
📋
▶
2 Work Order Created Dec 9, 2:01 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Dec 9, 9:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 7h 54m
🔩
▶
2 2x Parts Added Dec 10, 1:08 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 15h 13m
👷
▶
3 Status: Assigned Dec 10, 1:54 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Kourtney Smith
Technician: a0h6e00000IIAg0AAH, Luis Torres
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-10T21:00:00.000+0000
⏱️
2x Labor Added Dec 10, 3:26 PM
Type: Labor, Parts
Status: Open
Qty: 0.5, 1
✔️
Status: Completed by Luis Torres Dec 10, 4:56 PM
From: Scheduled
To: Completed
Duration in Previous: 3h 0m
⏳ 1.9 business days
🏁
Status: Closed by Matthew Bateman Dec 11, 11:47 PM
From: Completed
To: Closed
Duration in Previous: 1d 6h
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Dec 16, 4:52 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 10.9 business days
🧾
Invoice Created Dec 31, 10:53 AM
Invoice Number: SM-249228

Bottlenecks

Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00550246
Closed
📦
Parts Order 00086534
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Luis Torres
Scheduled
Dec 10, 4:00 PM
Created
Dec 9, 2:01 PM
Invoice #
SM-249228

Work Details (4)

Name Type Status Qty Amount Date
WL-03032925 Parts Open 3 $21.00 Dec 10, 1:08 PM
WL-03032926 Expenses Open 1 $0.00 Dec 10, 1:08 PM
WL-03033132 Labor Open 0.5 $0.00 Dec 10, 3:26 PM
WL-03033133 Parts Open 1 $59.00 Dec 10, 3:26 PM

Details