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WO-01325181 ↗ ServiceMax

LONGMEADOW FIRE DEPARTMENT • Repair • P7

📍 Longmeadow Fire Department — 44 Williams Street, Longmeadow MA, 01106

Dec 11, 2025 → Dec 11, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 22, 2025
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Dec 11, 2025 Completed: Dec 12, 2025
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0 / 7
Dec 11 → Dec 11 Ready for Scheduling ▶ Running 0 0 / 7
Dec 11 → Dec 11 Assigned ▶ Running 0 0 / 7
Dec 11 → Dec 12 Scheduled ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Field Work
0.0 days
Billing
0.0 days
Created: Dec 11, 2025 Due: Dec 22, 2025 Completed: Dec 12, 2025 (10 days early)
📅
0.6 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550246
URGENT TECH ON SITE Repair /part drop ship WO's needed
Closed
Q-00031494 Tech on site doing PM's Repair WO's needed has most parts the others need drop shipped to the customer SN 16S012127 unit needs 7 ea 0905071 Tech has 4 on hand 3 need to be drop shipped ********* Ferno 59T SN 16N355157 needs 1 x 2310139 Tech has on hand
Priority
High
Origin
Phone
Reason
New Case
Contact
Ben Sloan
Owner
Shelby Robinson
Created
Dec 9, 2025
Work Orders from this Case (2)
WO-01324557 Invoiced
Repair • Luis Torres
Created: Dec 9, 2025 • Closed: Dec 11, 2025
WO-01325181 (current) Invoiced
Repair • Luis Torres
Created: Dec 11, 2025 • Closed: Dec 11, 2025
Completed with minor delays
Invoiced • 83 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/11 KSmith -- FSE was onsite on 12/9 and requested WO. WO was created today
🔧 Work Performed
**Installed 4 restraint buckle covers. **Other 3 covers will be drop shipped to the customer. **Fuction & cycle tested to confirm no other issues
🔍 Technician Findings
Unit in service 7 restraint buckle covers missing.
⚠️ Problem Description
Q-00031494 Tech on site doing PM's Repair WO's needed has most parts the others need drop shipped to the customer SN 16S012127 unit needs 7 ea 0905071 Tech has 4 on hand 3 need to be drop shipped ********* https://www.ebiotrack.com/workorder.php?wo=70319
📄 Description
Ferno iNX Powered Cot

Timeline

📞
Case Linked Dec 9, 1:41 PM
Case Number: 00550246
Subject: URGENT TECH ON SITE Repair /part drop ship WO's needed
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Dec 11, 5:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
3 Technician Assigned Dec 11, 5:24 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4m, 0m
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-11T23:00:00.000+0000
🔩
▶
3 2x Parts Added Dec 11, 10:14 PM
2x Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Luis Torres
From: Scheduled
To: Completed
Duration in Previous: 4h 50m
🏁
Status: Closed by Luis Torres
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.2 business days
📄
▶
2 Status: Ready to Bill Dec 16, 4:52 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 10.9 business days
🧾
Invoice Created Dec 31, 10:53 AM
Invoice Number: SM-249228

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00550246
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Luis Torres
Scheduled
Dec 11, 6:00 PM
Created
Dec 11, 5:14 PM
Invoice #
SM-249228

Work Details (2)

Name Type Status Qty Amount Date
WL-03035260 Parts Open 4 $28.00 Dec 11, 10:14 PM
WL-03035261 Labor Open 0.5 $0.00 Dec 11, 10:14 PM

Details