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WO-01325176 ↗ ServiceMax

TOWNSHIP OF MIDDLETOWN EMS • Repair • P7

📍 Port Monmouth FAS — 194 Wilson Ave., Port Monmouth NJ, 07758

Dec 11, 2025 → Dec 24, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 22, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Dec 11 → Dec 19, 2025
6 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 22 → Dec 24, 2025
2 business days (counted)
Running total: 3 of 7 biz days used
Created: Dec 11, 2025 Completed: Dec 24, 2025
Business Days Used 3 / 7
0 7d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0 / 7
Dec 11 → Dec 11 L2 Screening ▶ Running 0 0 / 7
Dec 11 → Dec 19 Awaiting Parts ⏸ Paused 6 —
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0 / 7
Dec 19 → Dec 22 Assigned ▶ Running 1 1 / 7
Dec 22 → Dec 24 Scheduled ▶ Running 2 3 / 7
Dispatch 0.1d
Material Management 6.2d
Coordinators 4.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.1 days
Material Management
6.2 days
Over SLA
Coordinators
4.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Dec 11, 2025 Due: Dec 22, 2025 Completed: Dec 24, 2025 (1 days late)
📅
9.3 days Total Age
⏱️
6.2d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
6.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548584
follow up to WO-01315351
Closed
Q-00031434 follow up to WO-01315351 Technician David Trost Power flex 08-700719 bc 13272755 Follow-Up Notes Power flex 08-700719 bc 13272755 Stretcher needs rear right wheel assembly with brake 1ea 1525003. Wheel is worn. Plastic brake plate has a broken screw in it. Front p/r right foot end hinge broken hardware 1ea 2363267 Black nuts missing from front hinge both sides 4ea 3306466 Power tracks 18n-395248 bc 13272756 Needs motor bottom cover. Needs track piston Would benefit from track replacement. Tracks are worn in some spots. Parts needed 1 bottom cover, 2831659 1 gas spring, 2310139 1 set track belts, 2831644
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Craig Schwarz
Owner
Jessica Sells
Created
Dec 3, 2025
Work Orders from this Case (2)
WO-01325176 (current) Invoiced
Repair • David Trost
Created: Dec 11, 2025 • Closed: Dec 24, 2025
WO-01325178 Reschedule
Repair • David Trost
Created: Dec 11, 2025
Completed with minor delays
Invoiced • 83 days old
🚨
Primary Delay 6.2 days stuck in "Awaiting Parts"
⏱️
Total Delay 6.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.1d / 1.0d SLA
Awaiting Parts
6.2d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.5d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/22 KSmith -- Scheduled for 12/24 with Craig. 9-11am

12/22 KSmith -- Sent email to schedule for Wednesday

🔧 Work Performed
Replaced rear wheel caster with brake assembly. Replaced foot and hinge. Replaced one broken rivet on base to scuff strip. Unit now passes functional testing and has been returned to service.
🔍 Technician Findings
Replaced rear wheel caster with brake assembly. Replaced foot and hinge. Replaced one broken rivet on base to scuff strip. Unit now passes functional testing and has been returned to service.
⚠️ Problem Description
Q-00031434 follow up to WO-01315351 Technician David Trost Power flex 08-700719 bc 13272755 Follow-Up Notes Power flex 08-700719 bc 13272755 Stretcher needs rear right wheel assembly with brake 1ea 1525003. Wheel is worn. Plastic brake plate has a broken screw in it. Front p/r right foot end hinge broken hardware 1ea 2363267 Black nuts missing from front hinge both sides 4ea 3306466 https://www.ebiotrack.com/workorder.php?wo=70317
📄 Description
Ferno POWERFlexx (Series) Powered Ambulance Cot (+, IT, ST) (OBS, EOL 10/30/2026)

Timeline

📞
Case Linked Dec 3, 3:47 PM
Case Number: 00548584
Subject: follow up to WO-01315351
Status: Closed
⚠️ 7.0 business days
📋
▶
2 Work Order Created Dec 11, 4:43 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 4m
📦
▶
2 Parts Requested Dec 11, 5:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 59m
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Brittany Davis Dec 19, 1:18 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 7d 19h
👷
▶
2 Technician Assigned Dec 19, 2:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 38m
🔩
4x Parts Added Dec 19, 3:55 PM
Type: Parts, Expenses
Status: Open
Qty: 1, 4
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Dec 22, 9:46 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-24T14:30:00.000+0000
⏳ 3.0 business days
⏱️
▶
3 6x Labor Added Dec 24, 2:56 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by David Trost
From: Scheduled
To: Completed
Duration in Previous: 2d 5h
🏁
Status: Closed by David Trost
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.0 business days
📄
▶
3 Status: Ready to Bill Dec 29, 12:08 PM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250059

Bottlenecks

Awaiting Parts
Duration: 6.2 business days (threshold: 3.0 business days)
Exceeded by 3.2 business days
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00548584
Closed
📦
Parts Order 00086651
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
David Trost
Scheduled
Dec 24, 9:30 AM
Created
Dec 11, 4:43 PM
Invoice #
SM-250059

Work Details (10)

Name Type Status Qty Amount Date
WL-03043681 Parts Open 1 $213.00 Dec 19, 3:55 PM
WL-03043682 Parts Open 1 $500.00 Dec 19, 3:55 PM
WL-03043683 Parts Open 4 $8.00 Dec 19, 3:55 PM
WL-03043684 Expenses Open 1 $13.95 Dec 19, 3:55 PM
WL-03047454 Labor Open 1.75 $500.00 Dec 24, 2:56 PM
WL-03047455 Labor Open 1.5 $195.00 Dec 24, 2:56 PM
WL-03047456 Labor Open 2 $0.00 Dec 24, 2:56 PM
WL-03047457 Travel Open 67 $0.00 Dec 24, 2:56 PM
WL-03047458 Travel Open 67 $0.00 Dec 24, 2:56 PM
WL-03047459 Expenses Open 1 $0.00 Dec 24, 2:56 PM

Details