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← WO Overview

WO-01325178 ↗ ServiceMax

TOWNSHIP OF MIDDLETOWN EMS • Repair • P7

📍 Port Monmouth FAS — 194 Wilson Ave., Port Monmouth NJ, 07758

Dec 11, 2025 → Present

⛔ Blocked
P7
SLA Clock
7 business days from creation · Target: Dec 22, 2025
⚠ 10 biz days overdue
Active: 17 biz days
Paused: 39 biz days
Budget: 7 biz days
🏭 Customer Supplied Parts (1)
SLA Target
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸39d
⏸ Clock Paused
Status: Awaiting Parts
Dec 11 → Feb 9, 2026
39 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Entered
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Feb 9 → Feb 10, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Logistics
Feb 10 → Feb 16, 2026
3 business days (counted)
Running total: 4 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 17, 2026
1 business day (counted)
Running total: 5 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 7 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 24, 2026
3 business days (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 27, 2026
3 business days (counted)
Running total: 13 of 7 biz days used
▶ Clock Running
Status: Incomplete
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 13 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 27 → Feb 27, 2026
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 13 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 27 → Mar 5, 2026
4 business days (counted)
Running total: 17 of 7 biz days used
Created: Dec 11, 2025 Today
Business Days Used 17 / 7
0 7d budget +10d over
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0 / 7
Dec 11 → Dec 11 L2 Screening ▶ Running 0 0 / 7
Dec 11 → Feb 9 Awaiting Parts ⏸ Paused 39 —
Feb 9 → Feb 9 Ready for Scheduling ▶ Running 0 0 / 7
Feb 9 → Feb 9 Entered ▶ Running 0 0 / 7
Feb 9 → Feb 10 L2 Screening ▶ Running 1 1 / 7
Feb 10 → Feb 16 Logistics ▶ Running 3 4 / 7
Feb 16 → Feb 17 Ready for Scheduling ▶ Running 1 5 / 7
Feb 17 → Feb 19 Assigned ▶ Running 2 7 / 7
Feb 19 → Feb 24 Scheduled ▶ Running 3 10 / 7
Feb 24 → Feb 24 Reschedule ▶ Running 0 10 / 7
Feb 24 → Feb 27 Scheduled ▶ Running 3 13 / 7
Feb 27 → Feb 27 Incomplete ▶ Running 0 13 / 7
Feb 27 → Feb 27 Awaiting Parts ⏸ Paused 0 —
Feb 27 → Feb 27 Ready for Scheduling ▶ Running 0 13 / 7
Feb 27 → Mar 5 Reschedule ▶ Running 4 17 / 7
Dispatch 5.2d
Material Management 40.1d
Coordinators 11.3d
Incomplete 0.1d (excluded)
⚠ Overdue
Dispatch
5.2 days
Over SLA
Material Management
40.1 days
Over SLA
Coordinators
11.3 days
Over SLA
Incomplete (excluded from total)
0.1 days
Created: Dec 11, 2025 Due: Mar 6, 2026 (1 days left)
📅
56.3 days Total Age
⏱️
39.1d in Awaiting Parts Longest Stage
🔄
15 transitions Status Changes
⚠️
44.4d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548584
follow up to WO-01315351
Closed
Q-00031434 follow up to WO-01315351 Technician David Trost Power flex 08-700719 bc 13272755 Follow-Up Notes Power flex 08-700719 bc 13272755 Stretcher needs rear right wheel assembly with brake 1ea 1525003. Wheel is worn. Plastic brake plate has a broken screw in it. Front p/r right foot end hinge broken hardware 1ea 2363267 Black nuts missing from front hinge both sides 4ea 3306466 Power tracks 18n-395248 bc 13272756 Needs motor bottom cover. Needs track piston Would benefit from track replacement. Tracks are worn in some spots. Parts needed 1 bottom cover, 2831659 1 gas spring, 2310139 1 set track belts, 2831644
Priority
Standard
Origin
Created From WO
Reason
New Case
Contact
Craig Schwarz
Owner
Jessica Sells
Created
Dec 3, 2025
Work Orders from this Case (2)
WO-01325176 Invoiced
Repair • David Trost
Created: Dec 11, 2025 • Closed: Dec 24, 2025
WO-01325178 (current) Reschedule
Repair • David Trost
Created: Dec 11, 2025
Blocked - Action Required
Reschedule • 83 days old
🚨
Primary Delay 39.1 days stuck in "Awaiting Parts"
⏱️
Total Delay 44.4 business days over SLA thresholds
📦
Parts Pending 1 parts order(s) awaiting fulfillment

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
L2 Screening
1.7d / 1.0d SLA
Awaiting Parts
40.1d / 3.0d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Logistics
3.3d / 1.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
6.9d / 2.0d SLA
Reschedule
0.0d / 2.0d SLA
Incomplete
0.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/4 KSmith -- Sent email to schedule for tomorrow

3/3 KSmith -- Parts are delayed with no updated delivery date. Will schedule once delivery date updates

3/2 KSmith -- Parts are delayed with no updated delivery date. Will schedule once delivery date updates

2/28/26 RBerry- Updated due date based on parts. Removed delay code.



2/26 KWeiss, Per tech, and pic attached to w/o, 1 belt of the set, was defective, did not have the center groove, on the inside of the belt, cut all the way around, and belt kept coming off the roller. Created an RMA for tech to return belts and ordered a new set of belts.

2/24 KSmith -- Rescheduled for 2/26 with Craig. 1-3pm

2/24 KSmith -- FSE is still snowed in. Sent email to Craig to reschedule for Thursday

2/19 KSmith -- Scheduled for 2/24 with Craig. 1-3pm

2/19 KSmith -- Sent email to schedule for 2/24

2/18/26 RBerry- Updated due date based on parts.


2/18 KSmith -- Sent email to schedule for 2/24

🔍 Technician Findings
2-26 dt Replaced bottom motor cover. Replaced track piston. Replace the tracks. Upon function testing the unit, the left track would come off the wheel. Unit had proper tension and all guide Wheels were straight. After further examination, one track had a missing groove going down the center. Groove was only cut approximately 3/4 of the way. This was a defective belt. Put back one old gray belt so the customer can  continue to use the stair chair. Advised customer we will return when another belt is received 
⚠️ Problem Description
Q-00031434 follow up to WO-01315351 Power tracks 18n-395248 bc 13272756 Needs motor bottom cover. Needs track piston Would benefit from track replacement. Tracks are worn in some spots. Parts needed 1 bottom cover, 2831659 1 gas spring, 2310139 1 set track belts, 2831644 https://www.ebiotrack.com/workorder.php?wo=70318
📄 Description
Ferno Model 59-T PowerTraxx Stair Chair

Timeline

📞
Case Linked Dec 3, 3:47 PM
Case Number: 00548584
Subject: follow up to WO-01315351
Status: Closed
⚠️ 7.0 business days
📋
▶
2 Work Order Created Dec 11, 4:45 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 2m
📦
▶
2 Parts Requested Dec 11, 5:53 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 1h 5m
🚨 39.8 business days
📅
Status: Ready for Scheduling by Brittany Davis Feb 9, 11:29 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 59d 17h
🆕
Status: Entered by Kourtney Smith Feb 9, 12:41 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 1h 12m
🔍
Status: L2 Screening by Jessica Sells Feb 9, 2:07 PM
From: Entered
To: L2 Screening
Duration in Previous: 1h 25m
⏳ 2.0 business days
🚚
Status: Logistics by Joseph Whalen Feb 10, 4:37 PM
From: L2 Screening
To: Logistics
Duration in Previous: 1d 2h
⏳ 3.9 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Feb 16, 5:57 PM
From: Logistics
To: Ready for Scheduling
Duration in Previous: 6d 1h
👷
▶
2 Technician Assigned Feb 17, 8:03 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14h 5m
🔩
4x Parts Added Feb 17, 9:19 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Feb 19, 9:14 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From: Assigned
To: Scheduled
Duration in Previous: 2d 1h
⏳ 3.0 business days
📅
Dispatch Scheduled by Kourtney Smith Feb 23, 3:18 PM
Scheduled For: 2026-02-24T17:00:00.000+0000
🔄
Status: Reschedule by Kourtney Smith Feb 24, 12:28 PM
From: Scheduled
To: Reschedule
Duration in Previous: 5d 3h
🗓️
▶
2 Status: Scheduled Feb 24, 12:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-26T18:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 7x Labor Added Feb 26, 7:23 PM
7x Labor Added → Status: Incomplete
⚠️
Status: Incomplete by David Trost
From: Scheduled
To: Incomplete
Duration in Previous: 2d 6h
📦
▶
3 Parts Requested Feb 26, 7:59 PM
Parts Requested → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00091187
Status: Shipped
📦
Status: Awaiting Parts by Keith Weiss
From: Incomplete
To: Awaiting Parts
Duration in Previous: 34m
📅
Status: Ready for Scheduling by Audrey Tharp Feb 27, 9:03 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 13h 1m
🔄
Status: Reschedule by Kourtney Smith Feb 27, 10:53 AM
From: Ready for Scheduling
To: Reschedule
Duration in Previous: 1h 50m

Bottlenecks

Awaiting Parts
Duration: 39.1 business days (threshold: 3.0 business days)
Exceeded by 36.1 business days
L2 Screening
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Logistics
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

📞
Case 00548584
Closed
📦
Parts Order 00086652
Shipped
📦
Parts Order 00091186
Open
📦
Parts Order 00091187
Shipped

ℹ️ Work Order Details

Status
Reschedule
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
David Trost
Scheduled
N/A
Created
Dec 11, 4:45 PM
Invoice #
N/A

Work Details (11)

Name Type Status Qty Amount Date
WL-03108348 Parts Open 1 $210.00 Feb 17, 9:19 AM
WL-03108349 Parts Open 1 $59.00 Feb 17, 9:19 AM
WL-03108350 Parts Open 1 $890.00 Feb 17, 9:19 AM
WL-03108351 Expenses Open 1 $23.41 Feb 17, 9:19 AM
WL-03122122 Labor Open 1.25 $162.50 Feb 26, 7:23 PM
WL-03122123 Labor Open 2.5 $325.00 Feb 26, 7:23 PM
WL-03122124 Labor Open 2.5 $325.00 Feb 26, 7:23 PM
WL-03122125 Travel Open 53 $0.00 Feb 26, 7:23 PM
WL-03122126 Travel Open 3 $83.22 Feb 26, 7:23 PM
WL-03122127 Travel Open 58 $0.00 Feb 26, 7:23 PM
WL-03122128 Expenses Open 1 $0.00 Feb 26, 7:23 PM

Details