Q-00031425
Description: Customer has 10 new Ferno chairs from Slovakia and request the rear handles cut down because they are too long. Connie Lewis from Ferno Is aware of the customers request.
Please quote for 5 hours (30 mins each chair) labor.
From Customer
FERNO have authorized to modify the handles on the back of the chair MODEL S240 to the same dimensions as the old MOD 40 (See emails below) as we spoke during the equipment PMs at Special Operations on 10/30/2025. We need the chairs on field as soon as possible
12/16 KSmith -- Scheduled for 12/23 with Tony on WO-01325316. 8-10am
12/15 KSmith -- Sent email to Tony to schedule for 12/23 on WO-01325316
🔧Work Performed
Removed grips, cut off tubing the same size as the grip and reinstalled grip on to shorter tubing, riveted grips back on. Performed function tests.
🔍Technician Findings
Rear handles too long per customer.
⚠️Problem Description
Q-00031425
2 of 10
Description: Customer has 10 new Ferno chairs from Slovakia and request the rear handles cut down because they are too long. Connie Lewis from Ferno Is aware of the customers request.
Please quote for 5 hours (30 mins each chair) labor.
From Customer
FERNO have authorized to modify the handles on the back of the chair MODEL S240 to the same dimensions as the old MOD 40 (See emails below) as we spoke during the equipment PMs at Special Operations on 10/30/2025. We need the chairs on field as soon as possible
WO-01325243 - Repair - Boston - Boston EMS Support Services - Bragdon St.
Dec 23, 2025 9:00am – 5:00pm
Work Order: WO-01325243
Account: BOSTON EMS SUPPORT SERVICES
Customer Case Number:
Location: Boston EMS Support Services - Bragdon St.
Address: 85 Bragdon St, Boston, MA 02119
Manufacturer:
Model #:
Serial #:
Contact Name: Tony O'Brien
Contact Phone: 617-202-8591
Contact Email: obrien_a@bostonem
Timeline
📞
Case Linked Dec 3, 6:08 AM
Case Number:00548286
Subject:Boston EMS
Status:Closed
⚠️8.0 business days
📋
▶
2
Work Order Created Dec 12, 11:02 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 15, 3:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 4h
🗓️
▶
2
Status: Scheduled Dec 16, 8:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-23T14:00:00.000+0000
⚠️6.0 business days
✔️
▶
3
Status: Completed Dec 23, 4:52 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.41666666666667
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:2m
📄
Status: Ready to Bill by Diane PattonDec 24, 1:01 PM
From:Closed
To:Ready to Bill
Duration in Previous:20h 6m
⏳3.0 business days
📨
▶
3
Status: Invoice Pending Dec 29, 9:19 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250021
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)