Q-00031425
Description: Customer has 10 new Ferno chairs from Slovakia and request the rear handles cut down because they are too long. Connie Lewis from Ferno Is aware of the customers request.
Please quote for 5 hours (30 mins each chair) labor.
From Customer
FERNO have authorized to modify the handles on the back of the chair MODEL S240 to the same dimensions as the old MOD 40 (See emails below) as we spoke during the equipment PMs at Special Operations on 10/30/2025. We need the chairs on field as soon as possible
12/16 KSmith -- Scheduled for 12/23 with Tony on WO-01325316. 8-10am
12/15 KSmith -- Sent email to Tony to schedule for 12/23
🔧Work Performed
Removed grips, cut off tubing the same size as the grip and reinstalled grip on to shorter tubing, riveted grips back on. Performed function tests.
🔍Technician Findings
Rear handles too long per customer.
⚠️Problem Description
Q-00031425
10 of 10
Description: Customer has 10 new Ferno chairs from Slovakia and request the rear handles cut down because they are too long. Connie Lewis from Ferno Is aware of the customers request.
Please quote for 5 hours (30 mins each chair) labor.
From Customer
FERNO have authorized to modify the handles on the back of the chair MODEL S240 to the same dimensions as the old MOD 40 (See emails below) as we spoke during the equipment PMs at Special Operations on 10/30/2025. We need the chairs on field as soon as possible
Email:Re: Boston EMS Support Services - Bragdon St. -- EMS Repairs -- WO-01325316
Completed Dec 16, 2025
From: obrien_a@bostonems.org
To: ksmith@emsar.com
Cc: romero@bostonems.org
Hi Kourtney,
Thank you for this. Is there any way we could get a technician in before the 23rd? We are pretty desperate for chairs..
Thank you!
Tony
Captain Tony O’Brien
Commander
Special Operations Division
Boston EMS
785 Albany Street
Boston, MA. 02118
Office: 617 343 1251
Cell: 617 872 4331
On Dec 15, 2025, at 3:30 PM, Kourtney Smith <ksmith@emsar.com> wrote:
Externa
📧
Email:Re: Boston EMS Support Services - Bragdon St. -- EMS Repairs -- WO-01325316
Completed Dec 16, 2025
From: obrien_a@bostonems.org
To: ksmith@emsar.com
Cc: romero@bostonems.org
Understood. We’ll see him on the 23rd.
Thank you.
Captain Tony O’Brien
Commander
Special Operations Division
Boston EMS
785 Albany Street
Boston, MA. 02118
Office: 617 343 1251
Cell: 617 872 4331
On Dec 15, 2025, at 6:37 PM, Kourtney Smith <ksmith@emsar.com> wrote:
External Email - Use Caution
Hi Tony,
Unfortunately Paul is fully booked tomorrow and Wedne
📧
Email: Boston EMS Support Services - Bragdon St. -- EMS Repairs -- WO-01325316
Completed Dec 15, 2025
To: obrien_a@bostonems.org
CC:
BCC:
Attachment: --none--
Subject: Boston EMS Support Services - Bragdon St. -- EMS Repairs -- WO-01325316
Body:
Hi Tony,
We received the request to service your EMS equipment.
Would Tuesday, December 23rd work for the technician to come onsite and service the units?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal notif
📅
WO-01325316 - Repair - Boston - Boston EMS Support Services - Bragdon St.
Dec 23, 2025 9:00am – 5:00pm
Work Order: WO-01325316
Account: BOSTON EMS SUPPORT SERVICES
Customer Case Number:
Location: Boston EMS Support Services - Bragdon St.
Address: 85 Bragdon St, Boston, MA 02119
Manufacturer:
Model #:
Serial #:
Contact Name: Tony O'Brien
Contact Phone: 617-202-8591
Contact Email: obrien_a@bostonem
Timeline
📞
Case Linked Dec 3, 6:08 AM
Case Number:00548286
Subject:Boston EMS
Status:Closed
⚠️8.0 business days
📋
▶
2
Work Order Created Dec 12, 11:06 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
👷
▶
2
Technician Assigned Dec 15, 3:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3d 4h
🗓️
▶
2
Status: Scheduled Dec 16, 8:01 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2025-12-23T14:00:00.000+0000
⚠️6.0 business days
⏱️
▶
2
Labor Added Dec 23, 4:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Paul Bonang
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 8h, 0m
📄
Status: Ready to Bill by Diane PattonDec 24, 12:59 PM
From:Closed
To:Ready to Bill
Duration in Previous:20h 56m
⏳3.0 business days
📨
▶
3
Status: Invoice Pending Dec 29, 9:19 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-250021
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)