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WO-01326351 ↗ ServiceMax

MORRIS COUNTY OFFICE OF EMERGENCY MANAGEMENT • Repair • P7

📍 Morris County Office Emergency Management — 500 West Hanover Avenue, Morristown NJ, 07960

Dec 12, 2025 → Feb 9, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 23, 2025
✗ SLA Missed (29 biz days late)
Active: 36 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: Entered
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 1 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 2 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 16 → Dec 18, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 2 of 7 biz days used
6d
▶ Clock Running
Status: Assigned
Dec 18 → Dec 29, 2025
6 business days (counted)
Running total: 8 of 7 biz days used
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 10 of 7 biz days used
▶ Clock Running
Status: Completed
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 10 of 7 biz days used
26d
▶ Clock Running
Status: Incomplete
Dec 31 → Feb 9, 2026
26 business days (counted)
Running total: 36 of 7 biz days used
▶ Clock Running
Status: Reschedule
Feb 9 → Feb 9, 2026
0 business days (counted)
Running total: 36 of 7 biz days used
Created: Dec 12, 2025 Completed: Feb 9, 2026
Business Days Used 36 / 7
0 7d budget +29d over
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0 / 7
Dec 12 → Dec 12 L2 Screening ▶ Running 0 0 / 7
Dec 12 → Dec 15 Ready for Scheduling ▶ Running 1 1 / 7
Dec 15 → Dec 15 Assigned ▶ Running 0 1 / 7
Dec 15 → Dec 15 Entered ▶ Running 0 1 / 7
Dec 15 → Dec 16 L2 Screening ▶ Running 1 2 / 7
Dec 16 → Dec 18 Awaiting Parts ⏸ Paused 2 —
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 2 / 7
Dec 18 → Dec 29 Assigned ▶ Running 6 8 / 7
Dec 29 → Dec 31 Scheduled ▶ Running 2 10 / 7
Dec 31 → Dec 31 Completed ▶ Running 0 10 / 7
Dec 31 → Feb 9 Incomplete ▶ Running 26 36 / 7
Feb 9 → Feb 9 Reschedule ▶ Running 0 36 / 7
Dispatch 0.5d
Material Management 3.0d
Coordinators 11.3d
Field Work 0.0d
Incomplete 27.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.5 days
Material Management
3.0 days
Coordinators
11.3 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
27.0 days
Billing
0.0 days
Created: Dec 12, 2025 Due: Feb 9, 2026 Completed: Feb 9, 2026 (on time)
📅
38.7 days Total Age
⏱️
27.0d in Incomplete Longest Stage
🔄
14 transitions Status Changes
⚠️
8.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00549928
Follow up to WO-01317587
Closed
Q-00031538 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272753 Serial #: 22n-4684360 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Chair needs patient brake Kits 1ea 090-5841 (Right), 090-5843 (Left) Patient right telescoping handle lock spring 268-9953 Track piston 231-0139Parts Needed- Emsar to follow up with quote for needed replacement part. Out of range. from case 00549932 Inspection #: 31566 Asset ID: a0C6e00000tFLReEAO Serial #: 18n-357779 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Needs upper left telescoping handle bushing upper left non iv..848-4617 two bottom telescoping frame bushings 848-4618 (2x)Parts Needed- Emsar to follow up with quote for needed replacement part. Out of tolerance. from case 00549939 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272740 Serial #: 16n-357776 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Needs track piston 2310139Parts Needed- Emsar to follow up with quote for needed replacement part. Out of tolerance. from case 00549933 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272749 Serial #: 19n-407896 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Needs patients right and left wheels and brake kit 090-5841 (Right), 090-5843 (Left) Track piston 2310139 Plastic backrest 239-0551 Parts Needed- Emsar to follow up with quote for needed replacement part. Out of range. from case 00549935 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272735 Serial #: 15n-340967 Model: Ferno Washington Inc - Model 59-T PowerTraxx Notes: Patient left bottom telescoping handle stop and screw stop 1ea 809-7249 screw 1 ea 365-1390 Track piston 2310139Parts Needed- Emsar to follow up with quote for needed replacement part. Out of tolerance. from case 00549930 Inspection #: 31566 Asset ID: 13272751 Serial #: 19n-409539 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Needs Kit breakKits 090-5841 (Right), 090-5843 (Left)Parts Needed- Emsar to follow up with quote for needed replacement part. Out of range.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicholas Vazquez
Owner
Jessica Sells
Created
Dec 8, 2025
Work Orders from this Case (6)
WO-01326351 (current) Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Feb 9, 2026
WO-01326355 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
WO-01326356 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
WO-01326357 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
WO-01326359 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
WO-01326360 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 27.0 days stuck in "Incomplete"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.5d / 1.0d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Assigned
6.4d / 0.5d SLA
Scheduled
2.2d / 2.0d SLA
Incomplete
27.0d
Reschedule
0.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/10/26 SReich - Created case 00567201 for follow up.


2/9/26 RBerry- Updated due date. Per KWeiss, quote has expired. Tech can close WO.


2/9 KSmith -- Chatter to FSE that WO can be closed. Quote expired

2/9 KWeiss, Reply chatter letting Kourtney know w/o can be completed and closed.

2/9 KSmith -- Chatter to Keith to see if WO can be closed out. Quote is expired

1/12 KSmith -- Quote sent to customer. Valid until 2/7

1/7 KWeiss, Created case and sent to sales for quoting.

12/29 KSmith -- Scheduled for tomorrow with Nicholas. 9-11am on WO-01326356 (Final parts arriving today) 

12/22 KSmith -- Awaiting parts for WO-01326359

12/19/25 RBerry- Spoke with Nicholas Vazquez, states he wants all repairs completed the same day. Requested that we update him 1x a week via email on WO-01326359. See logged call on WO-01326351


12/19/25 RBerry- Parts are shipping out today.


12/15 KSmith -- Parts listed as being needed but no PO entered


Notes: Chair needs patient brake Kits 1ea 090-5841 (Right), 090-5843 (Left) Patient right telescoping handle lock spring 268-9953 Track piston 231-0139

🔧 Work Performed
Removed and replaced gas spring, both left and right brake assembly kits. Did not replace the telescoping handle lock spring, because the handle is bent, also the spring is secure tightly with a special rivet that rivet was not sent. To be safe it is best to replace the whole front extending handle The customer need a quote before parts can be ordered
🔍 Technician Findings
Spongy gas spring Both brake assembly not working properly One bent front extending handle, not locking into position
⚠️ Problem Description
Q-00031538 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272753 Serial #: 22n-4684360 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Chair needs patient brake Kits 1ea 0905841 (Right), 0905843 (Left) Patient right telescoping handle lock spring 2689953 Track piston 2310139 https://www.ebiotrack.com/workorder.php?wo=70339
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Dec 8, 6:31 PM
Case Number: 00549928
Subject: Follow up to WO-01317587
Status: Closed
⏳ 4.7 business days
📋
Work Order Created Dec 12, 1:02 PM
Work Order: WO-01326351
Type: Repair
Priority: P7
🔍
Status: L2 Screening by Jessica Sells Dec 12, 1:09 PM
From: Entered
To: L2 Screening
Duration in Previous: 6m
📅
Status: Ready for Scheduling by Jessica Sells Dec 12, 1:15 PM
From: L2 Screening
To: Ready for Scheduling
Duration in Previous: 6m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Dec 15, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling, Assigned
To: Assigned, Entered
Duration in Previous: 3d 2h, 0m
🔍
Status: L2 Screening by Jessica Sells Dec 15, 4:02 PM
From: Entered
To: L2 Screening
Duration in Previous: 14m
📦
▶
2 Parts Requested Dec 15, 7:54 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3h 52m
⏳ 3.5 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 18, 2:39 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 18h
👷
▶
2 Technician Assigned Dec 18, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 8m
🔩
5x Parts Added Dec 19, 10:47 AM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 9:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-30T14:00:00.000+0000
⏳ 2.0 business days
⏱️
Labor Added Dec 30, 8:25 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
Status: Completed by Curtis Allen Dec 30, 8:35 PM
From: Scheduled, Completed
To: Completed, Incomplete
Duration in Previous: 1d 11h, 0m
🚨 27.4 business days
🔄
Status: Reschedule by Kourtney Smith Feb 9, 10:32 AM
From: Incomplete
To: Reschedule
Duration in Previous: 40d 13h
✔️
▶
2 Status: Completed Feb 9, 5:21 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Curtis Allen
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.8 business days
📄
▶
3 Status: Ready to Bill Feb 11, 5:14 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-253635

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 2.2 business days (threshold: 2.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00549928
Closed
📦
Parts Order 00086787
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Curtis Allen
Scheduled
N/A
Created
Dec 12, 1:02 PM
Invoice #
SM-253635

Work Details (6)

Name Type Status Qty Amount Date
WL-03043269 Parts Open 1 $142.00 Dec 19, 10:47 AM
WL-03043270 Parts Open 1 $145.00 Dec 19, 10:47 AM
WL-03043272 Parts Open 1 $59.00 Dec 19, 10:47 AM
WL-03043273 Expenses Open 1 $13.95 Dec 19, 10:47 AM
WL-03043274 Expenses Open 1 $13.95 Dec 19, 10:47 AM
WL-03050442 Labor Open 1.5 $195.00 Dec 30, 8:25 PM

Details