Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326357 ↗ ServiceMax

MORRIS COUNTY OFFICE OF EMERGENCY MANAGEMENT • Repair • P7

📍 Morris County Office Emergency Management — 500 West Hanover Avenue, Morristown NJ, 07960

Dec 12, 2025 → Dec 30, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Dec 23, 2025
✗ SLA Missed (3 biz days late)
Active: 10 biz days
Paused: 2 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
2d
▶ Clock Running
Status: L2 Screening
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 2 of 7 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts
Dec 16 → Dec 18, 2025
2 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 2 of 7 biz days used
6d
▶ Clock Running
Status: Assigned
Dec 18 → Dec 29, 2025
6 business days (counted)
Running total: 8 of 7 biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 10 of 7 biz days used
Created: Dec 12, 2025 Completed: Dec 31, 2025
Business Days Used 10 / 7
0 7d budget +3d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0 / 7
Dec 12 → Dec 16 L2 Screening ▶ Running 2 2 / 7
Dec 16 → Dec 18 Awaiting Parts ⏸ Paused 2 —
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 2 / 7
Dec 18 → Dec 29 Assigned ▶ Running 6 8 / 7
Dec 29 → Dec 31 Scheduled ▶ Running 2 10 / 7
Dispatch 2.0d
Material Management 3.0d
Coordinators 8.8d
Billing 0.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
3.0 days
Coordinators
8.8 days
Over SLA
Billing
0.0 days
Created: Dec 12, 2025 Due: Jan 2, 2026 Completed: Dec 31, 2025 (2 days early)
📅
12.0 days Total Age
⏱️
6.4d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
7.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00549928
Follow up to WO-01317587
Closed
Q-00031538 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272753 Serial #: 22n-4684360 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Chair needs patient brake Kits 1ea 090-5841 (Right), 090-5843 (Left) Patient right telescoping handle lock spring 268-9953 Track piston 231-0139Parts Needed- Emsar to follow up with quote for needed replacement part. Out of range. from case 00549932 Inspection #: 31566 Asset ID: a0C6e00000tFLReEAO Serial #: 18n-357779 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Needs upper left telescoping handle bushing upper left non iv..848-4617 two bottom telescoping frame bushings 848-4618 (2x)Parts Needed- Emsar to follow up with quote for needed replacement part. Out of tolerance. from case 00549939 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272740 Serial #: 16n-357776 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Needs track piston 2310139Parts Needed- Emsar to follow up with quote for needed replacement part. Out of tolerance. from case 00549933 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272749 Serial #: 19n-407896 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Needs patients right and left wheels and brake kit 090-5841 (Right), 090-5843 (Left) Track piston 2310139 Plastic backrest 239-0551 Parts Needed- Emsar to follow up with quote for needed replacement part. Out of range. from case 00549935 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272735 Serial #: 15n-340967 Model: Ferno Washington Inc - Model 59-T PowerTraxx Notes: Patient left bottom telescoping handle stop and screw stop 1ea 809-7249 screw 1 ea 365-1390 Track piston 2310139Parts Needed- Emsar to follow up with quote for needed replacement part. Out of tolerance. from case 00549930 Inspection #: 31566 Asset ID: 13272751 Serial #: 19n-409539 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Needs Kit breakKits 090-5841 (Right), 090-5843 (Left)Parts Needed- Emsar to follow up with quote for needed replacement part. Out of range.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Nicholas Vazquez
Owner
Jessica Sells
Created
Dec 8, 2025
Work Orders from this Case (6)
WO-01326351 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Feb 9, 2026
WO-01326355 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
WO-01326356 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
WO-01326357 (current) Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
WO-01326359 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
WO-01326360 Invoiced
Repair • Curtis Allen
Created: Dec 12, 2025 • Closed: Dec 30, 2025
Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 6.4 days stuck in "Assigned"
⏱️
Total Delay 7.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
2.0d / 1.0d SLA
Awaiting Parts
3.0d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
6.4d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29 KSmith -- Scheduled for tomorrow with Nicholas. 9-11am on WO-01326356 (Final parts arriving today) 

12/22 KSmith -- Awaiting parts for WO-01326359

12/19/25 RBerry- Spoke with Nicholas Vazquez, states he wants all repairs completed the same day. Requested that we update him 1x a week via email on WO-01326359. See logged call on WO-01326351


12/19/25 RBerry- Parts are shipping out today.

🔧 Work Performed
Removed and replaced gas spring, right brake assembly kit, left single brake assembly and plastic backrest Functional tests were performed unit is operating correctly.
🔍 Technician Findings
Spongy gas spring Both brake assembly not working properly Cracked plastic backrest
⚠️ Problem Description
Q-00031538 Follow up to WO-01317587 from case 00549933 Follow up to WO-01317587 Inspection #: 31566 Asset ID: 13272749 Serial #: 19n-407896 Model: Ferno Washington Inc - Model 59-T EZ-Glide Notes: Needs patients right and left wheels and brake kit 0905841 (Right), 0905843 (Left) Track piston 2310139 Plastic backrest 2390551 https://www.ebiotrack.com/workorder.php?wo=70342
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Dec 8, 6:31 PM
Case Number: 00549928
Subject: Follow up to WO-01317587
Status: Closed
⏳ 4.7 business days
📋
Work Order Created Dec 12, 1:07 PM
Work Order: WO-01326357
Type: Repair
Priority: P7
🔍
Status: L2 Screening by Jessica Sells Dec 12, 1:17 PM
From: Entered
To: L2 Screening
Duration in Previous: 9m
⏳ 2.0 business days
📦
▶
2 Parts Requested Dec 15, 9:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3d 8h
⏳ 3.3 business days
📅
Status: Ready for Scheduling by Audrey Tharp Dec 18, 2:28 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 2d 17h
👷
▶
2 Technician Assigned Dec 18, 3:47 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 19m
💵
6x Expenses Added Dec 19, 10:51 AM
Type: Expenses, Parts
Status: Open
Qty: 1
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Dec 29, 9:25 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2025-12-30T14:00:00.000+0000
⏳ 2.0 business days
⏱️
Labor Added Dec 30, 8:58 PM
Type: Labor
Status: Open
Qty: 1.25
✔️
Status: Completed by Curtis Allen Dec 30, 9:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 11h, 0m
📄
▶
2 Status: Ready to Bill Dec 31, 11:14 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3m
💰
Status: Invoiced by Diane Patton Dec 31, 11:19 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.0 business days
🧾
Invoice Created Jan 5, 9:01 AM
Invoice Number: SM-250209

Bottlenecks

L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00549928
Closed
📦
Parts Order 00086793
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
N/A
Technician
Curtis Allen
Scheduled
Dec 30, 9:00 AM
Created
Dec 12, 1:07 PM
Invoice #
SM-250209

Work Details (7)

Name Type Status Qty Amount Date
WL-03043289 Expenses Open 1 $0.00 Dec 19, 10:51 AM
WL-03043291 Parts Open 1 $145.00 Dec 19, 10:51 AM
WL-03043292 Parts Open 1 $59.00 Dec 19, 10:51 AM
WL-03043290 Parts Open 1 $142.00 Dec 19, 10:51 AM
WL-03043293 Parts Open 1 $117.00 Dec 19, 10:51 AM
WL-03043294 Expenses Open 1 $14.55 Dec 19, 10:51 AM
WL-03050465 Labor Open 1.25 $162.50 Dec 30, 8:58 PM

Details