Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326487 ↗ ServiceMax

Steris • Installation • PC

📍 Hendrick Medical Center — 1750 PINE ST, ABILENE TX, 79601

Dec 12, 2025 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 12, 2026
✓ SLA Met
Active: 19 biz days
🕐 Clock stopped: Canceled (Jan 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Jan 12, 2026
19 business days (counted)
Running total: 19 of ? biz days used
Created: Dec 12, 2025 Canceled: Jan 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Jan 12 Ready for Scheduling ▶ Running 19 19
Dispatch 0.0d
Coordinators 19.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
19.2 days
Over SLA
Created: Dec 12, 2025 Due: Jan 12, 2026 Completed: Jan 12, 2026 (on time)
📅
19.2 days Total Age
⏱️
19.2d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
18.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544451
Hendrick Medical Center - SOA 19974543 - Install QTY 4 x Nurses Desk Swivel Stations
Closed
Q-00031220 SOW: Install QTY 4 x Nurse Swivel Desk Doc Station Right Facing Stainless Steel NOTE: Team will travel Sunday and start work Monday - Tuesday. Techs: Lead: Scott Yelverton - (210) 748-4743 Tech 2: Saul Morales - (936) 548-6674
Priority
Standard
Origin
Email
Reason
New Case
Contact
James DiPinto
Owner
Shelby Robinson
Created
Nov 17, 2025
Work Orders from this Case (2)
WO-01316478 Invoiced
Installation • Scott E Yelverton
Created: Nov 20, 2025 • Closed: Dec 6, 2025
WO-01326487 (current) Canceled
Installation
Created: Dec 12, 2025
Behind Schedule - Needs Attention
Canceled • 82 days old
🚨
Primary Delay 19.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 18.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
19.2d / 1.0d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
Q-00031220 SOW: Install QTY 4 x Nurse Swivel Desk Doc Station Right Facing Stainless Steel NOTE: Team will travel Sunday and start work Monday - Tuesday. Techs: Lead: Scott Yelverton - (210) 748-4743 Tech 2: Saul Morales - (936) 548-6674

Timeline

📞
Case Linked Nov 17, 1:33 PM
Case Number: 00544451
Subject: Hendrick Medical Center - SOA 19974543 - Install QTY 4 x Nurses Desk Swivel Stations
Status: Closed
🚨 18.0 business days
📋
▶
2 Work Order Created Dec 12, 5:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 19.9 business days
🚫
Status: Canceled by David Carvalho Jan 12, 3:08 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 30d 22h

Bottlenecks

Ready for Scheduling
Duration: 19.2 business days (threshold: 1.0 business days)
Exceeded by 18.2 business days

🔗 Related Artifacts

📞
Case 00544451
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 12, 5:05 PM
Invoice #
N/A

Details