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WO-01326585 ↗ ServiceMax

NaphCare • Evaluation • P3

📍 Naphcare - Wayne County Criminal Justice System Adult Detention — 5301 Russell Street, Detroit MI, 48211

Dec 15, 2025 → Dec 17, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 18, 2025
✓ SLA Met (1 biz days early)
Active: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Invoiced (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
0d
▶ Clock Running
Status: Tech Off Site
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Completed
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
▶ Clock Running
Status: Incomplete
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 2 of 3 biz days used
Created: Dec 15, 2025 Invoiced: Dec 17, 2025
Business Days Used 2 / 3
0 3d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0 / 3
Dec 15 → Dec 15 Ready for Scheduling ▶ Running 0 0 / 3
Dec 15 → Dec 16 Assigned ▶ Running 1 1 / 3
Dec 16 → Dec 17 Scheduled ▶ Running 1 2 / 3
Dec 17 → Dec 17 Tech On Site ▶ Running 0 2 / 3
Dec 17 → Dec 17 Tech Off Site ▶ Running 0 2 / 3
Dec 17 → Dec 17 Completed ▶ Running 0 2 / 3
Dec 17 → Dec 17 Incomplete ▶ Running 0 2 / 3
Dispatch 0.0d
Coordinators 3.2d
Field Work 1.2d
Incomplete 0.0d (excluded)
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.2 days
Over SLA
Field Work
1.2 days
Incomplete (excluded from total)
0.0 days
Billing
0.0 days
Created: Dec 15, 2025 Due: Dec 18, 2025 Completed: Dec 17, 2025 (1 days early)
📅
2.8 days Total Age
⏱️
3.1d in Closed Longest Stage
🔄
10 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548003
HCP L2 Review
Closed
Per Mitzi, Supposedly they need to be calibrated and the lines are skipping(?). We have 3 machines. I believe one is working but I would like you to look at that one too. Another won’t even turn on and another looks like it got missed and doesn’t even have a cord. _____ Welch Allyn - CP150 - EKG Asset ID: 6141828 Serial #: 100008561320 Department: Health Clinic Physical Location: Clinic https://www.ebiotrack.com/workorder.php?wo=70368 ______ Welch Allyn - CP150 - EKG Asset ID: 6219238 Serial #: (21)100003100621 Department: Health Clinic Physical Location: Clinic ______ Welch Allyn - CP150 - EKG Asset ID: 6339247 Serial #: 100019112417 Department: storage Physical Location: Dental The technician will need to evaluate the units and determine if parts or calibration is needed.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mitzi Sawicki
Owner
Jessica Sells
Created
Dec 2, 2025
Work Orders from this Case (3)
WO-01326585 (current) Invoiced
Evaluation • Jon Kuehl
Created: Dec 15, 2025 • Closed: Dec 17, 2025
WO-01326587 Invoiced
Evaluation • Jon Kuehl
Created: Dec 15, 2025 • Closed: Dec 17, 2025
WO-01326588 Invoiced
Evaluation • Jon Kuehl
Created: Dec 15, 2025 • Closed: Dec 17, 2025
Completed with minor delays
Invoiced • 79 days old
🚨
Primary Delay 3.1 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.6d / 0.5d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Incomplete
0.0d
Closed
3.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Performed test on unit and found signal was not clear. Needs new leads and connectors. No travel.
🔍 Technician Findings
Signal was very wavy.
⚠️ Problem Description
Per Mitzi, Supposedly they need to be calibrated and the lines are skipping(?). We have 3 machines. I believe one is working but I would like you to look at that one too. Another won’t even turn on and another looks like it got missed and doesn’t even have a cord. _____ Welch Allyn - CP150 - EKG Asset ID: 6141828 Serial #: 100008561320 Department: Health Clinic Physical Location: Clinic https://www.ebiotrack.com/workorder.php?wo=70368 ______ The technician will need to evaluate the units and determine if parts or calibration is needed.

Timeline

📞
Case Linked Dec 2, 11:38 AM
Case Number: 00548003
Subject: HCP L2 Review
Status: Closed
🚨 10.0 business days
📋
2 Work Order Created Dec 15, 12:58 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
2 Status: Assigned Dec 15, 2:20 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jon Kuehl
2.0 business days
🗓️
2 Status: Scheduled Dec 16, 3:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Jonathan Kuehl
Scheduled For: 2025-12-17T17:00:00.000+0000
🔧
Status: Tech On Site by Jonathan Kuehl Dec 17, 8:58 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 17h 56m
🚗
Status: Tech Off Site by Jonathan Kuehl Dec 17, 10:52 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 53m
✔️
3 Status: Completed Dec 17, 6:20 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.6
🏁
Status: Closed by Jonathan Kuehl
From: Incomplete
To: Closed
Duration in Previous: 1m
3.7 business days
📄
4 Status: Ready to Bill Dec 22, 9:54 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created → Status: Invoiced
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249703
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m

Bottlenecks

Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00548003
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Evaluation
Branch
Edge
Technician
Jon Kuehl
Scheduled
Dec 17, 12:00 PM
Created
Dec 15, 12:58 PM
Invoice #
SM-249703

Work Details (1)

Name Type Status Qty Amount Date
WL-03041172 Labor Open 0.6 $111.75 Dec 17, 6:22 PM

Details