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WO-01327370 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Paws Up Veterinary — 6000 MERRIWEATHER DR, B107, COLUMBIA MD, 21044

Dec 19, 2025 → Dec 22, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 26, 2025
✓ SLA Met (3 biz days early)
Active: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Dec 22, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
Created: Dec 19, 2025 Completed: Dec 22, 2025
Business Days Used 1 / 4
0 4d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0 / 4
Dec 19 → Dec 19 Ready for Scheduling ▶ Running 0 0 / 4
Dec 19 → Dec 22 Assigned ▶ Running 1 1 / 4
Dispatch 0.0d
Coordinators 2.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
0.0 days
Created: Dec 19, 2025 Due: Dec 26, 2025 Completed: Dec 22, 2025 (4 days early)
📅
2.0 days Total Age
⏱️
6.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550615
Midmark Service Request Dispatch Authorization - WO-00136915
Closed
Zone 2 WD Tables are a little wobbly. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Email
Reason
New Case
Contact
Tim Cujdik
Owner
Jessica Sells
Created
Dec 10, 2025
Work Orders from this Case (2)
WO-01324893 Invoiced
Repair • Michael Harris
Created: Dec 10, 2025 • Closed: Dec 12, 2025
WO-01327370 (current) Invoiced
Repair • Michael Harris
Created: Dec 19, 2025 • Closed: Dec 22, 2025
Completed with minor delays
Invoiced • 75 days old
🚨
Primary Delay 6.0 days stuck in "Closed"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Closed
6.0d / 1.0d SLA
07e-Partial Project
4.8d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/30 NSuarez awaiting for invoice SM-249300 to be credited on WO WO-01324893.

12/22 SRogers: Transferred labor and SRA to child WO and closed. Thank you.

12/19 M. Bateman I am not able to move hours from the parent WO to the child WO due to the parent WO being in an invoiced status.

12/19/2025 ABelyea - no onsite needed, work already completed on parent WO. Child was not originally created. Hours for this SN need to be moved to this WO and completed SRA attached.

🔧 Work Performed
the column wiggles on the base. Midmark was called and i was instructed to laid the exam table down on its back and the post screws were to be tightened in to the base plate. after this was accomplished the column was sturdy. the doctor was brought in to verify and he was satisfied with the repair.
🔍 Technician Findings
Tables are a little wobbly.
⚠️ Problem Description
Zone 2 WD Tables are a little wobbly. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄 Description
Midmark Peninsula (series) Folding Lift Table (MN: 101-5640-31, 101-5640-37, 110-3310-10, 110-3310-21)

Timeline

📞
Case Linked Dec 10, 12:57 PM
Case Number: 00550615
Subject: Midmark Service Request Dispatch Authorization - WO-00136915
Status: Closed
⚠️ 8.0 business days
📋
▶
2 Work Order Created Dec 19, 9:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
2 Technician Assigned Dec 19, 9:47 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 17m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 22, 9:23 AM
Labor Added → Status: Completed
✔️
Status: Completed by Shawn Rogers
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 23h, 0m
⚠️ 6.0 business days
📋
Status: 07e-Partial Project by Nancy Suarez Dec 30, 12:26 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 2h
⚠️ 5.0 business days
📄
▶
4 Status: Ready to Bill Jan 6, 12:56 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced → Invoice Created
📨
Status: Invoice Pending by Nancy Suarez
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1m
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-250582

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00550615
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Michael Harris
Scheduled
N/A
Created
Dec 19, 9:27 AM
Invoice #
SM-250582

Work Details (1)

Name Type Status Qty Amount Date
WL-03044977 Labor Open 1.0833333333333 $137.50 Dec 22, 9:23 AM

Details