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WO-01327633 ↗ ServiceMax

CITY OF FAIRLAWN FIRE DEPARTMENT • Repair • P7

📍 City of Fairlawn Fire Dept — 3525 South Smith Road, Fairlawn OH, 44333

Dec 22, 2025 → Dec 31, 2025

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 2, 2026
✓ SLA Met (1 biz days early)
Active: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Dec 31, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 22 → Dec 22, 2025
0 business days (not counted)
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 22 → Dec 23, 2025
1 business day (counted)
Running total: 1 of 7 biz days used
5d
▶ Clock Running
Status: Assigned
Dec 23 → Dec 31, 2025
5 business days (counted)
Running total: 6 of 7 biz days used
Created: Dec 22, 2025 Completed: Dec 31, 2025
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0 / 7
Dec 22 → Dec 22 L2 Screening ▶ Running 0 0 / 7
Dec 22 → Dec 22 Awaiting Parts ⏸ Paused 0 —
Dec 22 → Dec 23 Ready for Scheduling ▶ Running 1 1 / 7
Dec 23 → Dec 31 Assigned ▶ Running 5 6 / 7
Dispatch 0.0d
Material Management 0.1d
Coordinators 7.2d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
7.2 days
Over SLA
Billing
0.0 days
Created: Dec 22, 2025 Due: Jan 2, 2026 Completed: Dec 31, 2025 (2 days early)
📅
6.6 days Total Age
⏱️
5.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
6.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547692
service needed
Closed
Q-00031332 6506 power pro serial number 170341948 needs the control board replaced. QTY 1 PN 6500-102-014 is needed for this service. Customer would also like to order a powerload battery and power cot battery QTY 1 PN 6390-001-468 QTY 1 PN 6500-033-000
Priority
High
Origin
Phone
Reason
New Case
Contact
Steve Brant
Owner
Jessica Sells
Created
Dec 1, 2025
Work Orders from this Case (2)
WO-01327633 (current) Invoiced
Repair • Dustin Antolin
Created: Dec 22, 2025 • Closed: Dec 31, 2025
WO-01327635 Invoiced
Parts Sale • Customer Part Sale
Created: Dec 22, 2025 • Closed: Jan 23, 2026
Completed with minor delays
Invoiced • 72 days old
🚨
Primary Delay 5.8 days stuck in "Assigned"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.1d / 3.0d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 CRamen left a vm for a returned call to schedule


12/30/2025 CRamen left a vm for a returned call to schedule for Wednesday 12/31/2025 with tech arrival between 1-3pm


12/29/2025 LHill-LM at (330) 668-9540 for Steve Brant trying to schedule tech visit. Was going to offer 12/31 with tech arrival 12-2.


12/29/2025 LHill-tracked parts.  Delivered OnWednesday, December 24 at 3:24 P.M. See Delivery Photo


Tracking # for PO: 1Z01E3E70397426807


12/23/25 RBerry- Spoke with Steve Brant, advised that parts will be shipping out and we will give him a call to schedule once tracking is received. 

🔧 Work Performed
Control board replaced. Cycle tests completed.
🔍 Technician Findings
Control board worn.
⚠️ Problem Description
6506 power pro serial number 170341948 needs the control board replaced. QTY 1 PN 6500-102-014 is needed for this service. https://www.ebiotrack.com/workorder.php?wo=70513
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Dec 1, 12:11 PM
Case Number: 00547692
Subject: service needed
Status: Closed
🚨 16.0 business days
📋
▶
2 Work Order Created Dec 22, 2:16 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From: Entered
To: L2 Screening
Duration in Previous: 1m
📦
▶
2 Parts Requested Dec 22, 2:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 8m
📅
Status: Ready for Scheduling by Brittany Davis Dec 22, 3:14 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 48m
👷
▶
2 Technician Assigned Dec 23, 12:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21h 38m
🔩
2x Parts Added Dec 23, 3:36 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
▶
2 6x Labor Added Dec 31, 2:00 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Dustin Antolin
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 8d 1h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 2, 1:23 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 1.0 business days
🧾
Invoice Created Jan 4, 8:13 PM
Invoice Number: SM-250390

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

📞
Case 00547692
Closed
📦
Parts Order 00087131
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
N/A
Created
Dec 22, 2:16 PM
Invoice #
SM-250390

Work Details (8)

Name Type Status Qty Amount Date
WL-03046498 Parts Open 1 $2,726.40 Dec 23, 3:36 PM
WL-03046499 Expenses Open 1 $26.20 Dec 23, 3:36 PM
WL-03051680 Labor Open 2.25 $0.00 Dec 31, 2:00 PM
WL-03051681 Labor Open 0.25 $0.00 Dec 31, 2:00 PM
WL-03051682 Labor Open 0.25 $0.00 Dec 31, 2:00 PM
WL-03051683 Labor Open 0.5 $0.00 Dec 31, 2:00 PM
WL-03051684 Travel Open 150 $0.00 Dec 31, 2:00 PM
WL-03051685 Travel Open 15 $0.00 Dec 31, 2:00 PM

Details