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WO-01327635 ↗ ServiceMax

CITY OF FAIRLAWN FIRE DEPARTMENT • Parts Sale • PSM

📍 City of Fairlawn Fire Dept — 3525 South Smith Road, Fairlawn OH, 44333

Dec 22, 2025 → Jan 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed
Active: 0 biz days
Paused: 21 biz days
🕐 Clock stopped: Invoiced (Jan 23, 2026)
▶ Clock Running
Status: Created
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Awaiting Parts
Dec 22 → Jan 23, 2026
21 business days (not counted)
Created: Dec 22, 2025 Invoiced: Jan 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 22 → Dec 22 Created ▶ Running 0 0
Dec 22 → Dec 22 Assigned ▶ Running 0 0
Dec 22 → Dec 22 L2 Screening ▶ Running 0 0
Dec 22 → Jan 23 Awaiting Parts ⏸ Paused 21
Dispatch 0.0d
Material Management 21.6d
✗ SLA Missed
Dispatch
0.0 days
Material Management
21.6 days
Over SLA
Created: Dec 22, 2025 Due: Jan 22, 2026 Completed: Jan 23, 2026 (on time)
📅
21.6 days Total Age
⏱️
21.6d in Awaiting Parts Longest Stage
🔄
4 transitions Status Changes
⚠️
19.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00547692
service needed
Closed
Q-00031332 6506 power pro serial number 170341948 needs the control board replaced. QTY 1 PN 6500-102-014 is needed for this service. Customer would also like to order a powerload battery and power cot battery QTY 1 PN 6390-001-468 QTY 1 PN 6500-033-000
Priority
High
Origin
Phone
Reason
New Case
Contact
Steve Brant
Owner
Jessica Sells
Created
Dec 1, 2025
Work Orders from this Case (2)
WO-01327633 Invoiced
Repair • Dustin Antolin
Created: Dec 22, 2025 • Closed: Dec 31, 2025
WO-01327635 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Dec 22, 2025 • Closed: Jan 23, 2026
Completed with significant delays
Invoiced • 72 days old
🚨
Primary Delay 21.6 days stuck in "Awaiting Parts"
⏱️
Total Delay 19.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
21.6d / 3.0d SLA
Closed
1.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00031332 Customer would also like to order a powerload battery and power cot battery QTY 1 PN 6390-001-468 QTY 1 PN 6500-033-000
📄 Description
Stryker 6506 Power-PRO XT Power Cot

Timeline

📞
Case Linked Dec 1, 12:11 PM
Case Number: 00547692
Subject: service needed
Status: Closed
🚨 16.0 business days
📋
2 Work Order Created Dec 22, 2:18 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Jessica Sells
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
2 Parts Requested Dec 22, 2:24 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 5m
🚨 22.0 business days
🔩
2 3x Parts Added Jan 23, 12:09 PM
3x Parts Added → Status: Closed
🏁
Status: Closed by MELISSA BARRETT
From: Awaiting Parts
To: Closed
Duration in Previous: 31d 21h
2.0 business days
📄
Status: Ready to Bill by Diane Patton Jan 26, 1:44 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 1h, 0m
🧾
Invoice Created Jan 26, 6:08 PM
Invoice Number: SM-252229

Bottlenecks

Awaiting Parts
Duration: 21.6 business days (threshold: 3.0 business days)
Exceeded by 18.6 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours

🔗 Related Artifacts

📞
Case 00547692
Closed
📦
Parts Order 00087130
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Dec 22, 2:18 PM
Invoice #
SM-252229

Work Details (3)

Name Type Status Qty Amount Date
WL-03076564 Parts Open 1 $990.90 Jan 23, 12:09 PM
WL-03076565 Parts Open 1 $859.95 Jan 23, 12:09 PM
WL-03076566 Expenses Open 1 $23.90 Jan 23, 12:09 PM

Details