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WO-01327764 ↗ ServiceMax

CINCINNATI FIRE DEPARTMENT • Repair • P7

📍 Cincinnati Fire Department — 3001 Spring Grove Ave, Cincinnati OH, 45225

Dec 23, 2025 → Jan 2, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Jan 5, 2026
✓ SLA Met (1 biz days early)
Active: 6 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Jan 2, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: L2 Screening
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Dec 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 0 of 7 biz days used
3d
▶ Clock Running
Status: Assigned
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 3 of 7 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 29 → Jan 2, 2026
3 business days (counted)
Running total: 6 of 7 biz days used
▶ Clock Running
Status: Tech On Site
Jan 2 → Jan 2, 2026
0 business days (counted)
Running total: 6 of 7 biz days used
Created: Dec 23, 2025 Completed: Jan 2, 2026
Business Days Used 6 / 7
0 7d budget
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 23 → Dec 23 Created ▶ Running 0 0 / 7
Dec 23 → Dec 23 L2 Screening ▶ Running 0 0 / 7
Dec 23 → Dec 23 Awaiting Parts ⏸ Paused 0 —
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 0 / 7
Dec 23 → Dec 29 Assigned ▶ Running 3 3 / 7
Dec 29 → Jan 2 Scheduled ▶ Running 3 6 / 7
Jan 2 → Jan 2 Tech On Site ▶ Running 0 6 / 7
Dispatch 0.0d
Material Management 0.5d
Coordinators 6.9d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Material Management
0.5 days
Coordinators
6.9 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Dec 23, 2025 Due: Jan 5, 2026 Completed: Jan 2, 2026 (3 days early)
📅
7.0 days Total Age
⏱️
3.4d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
4.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549634
additional units repairs needed
Closed
Q-00031460 Ferno 59T 16N-349655 Parts needed: Telescoping handle 0905837 gas shock 2310139 59T EZ Glide backrest panel 2390551 bushing, backrest extension 8484618 Cap, backrest frame 8484617 kwik clip 0314002 Ferno 59T L-802495 Parts needed: Bottom Frame cap 8484632 ankle restraint 0821973 kwik clip 0314002 Ferno 59T L-801809 Parts needed: 1 telescoping handle 0905837 2 x 4” casters for the front 2748078 1 gas spring 2310139
Priority
High
Origin
Phone
Reason
New Case
Contact
DANIEL WATSON
Owner
Sherry Reich
Created
Dec 8, 2025
Work Orders from this Case (3)
WO-01327762 Invoiced
Repair • Scott R Roberts
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327764 (current) Invoiced
Repair • Scott R Roberts
Created: Dec 23, 2025 • Closed: Jan 2, 2026
WO-01327768 Invoiced
Repair • Scott R Roberts
Created: Dec 23, 2025 • Closed: Jan 2, 2026
Completed with minor delays
Invoiced • 71 days old
🚨
Primary Delay 3.4 days stuck in "Scheduled"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
0.5d / 3.0d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 LHill-LM at 513-591-5033 for Daniel Watson. I advised that I was adding 2 more repairs for Friday 1/2 with tech arrival between 8-10.


12/29/2025 LHill-text from Scott Roberts-Also, Cincinnati FD has 3 chairs for repair which I received parts in on yesterday.

🔧 Work Performed
replaced kwik clip, missing ankle restraint; broken bottom frame cap; PR & PL telescoping weldments and telescoping handle on PR.
🔍 Technician Findings
kwik clip torn/damaged; foot restraint missing; bottom frame cap broke; PR & PL telescoping weldments damaged; PR telescoping handle broke
⚠️ Problem Description
Q-00031460 Ferno 59T L-802495 Parts needed: Bottom Frame cap 8484632 ankle restraint 0821973 kwik clip 0314002 https://www.ebiotrack.com/workorder.php?wo=70535
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Dec 8, 9:16 AM
Case Number: 00549634
Subject: additional units repairs needed
Status: Closed
🚨 12.0 business days
📋
▶
4 Work Order Created Dec 23, 11:06 AM
Work Order Created → Status: L2 Screening → Parts Requested → Status: Awaiting Parts
🔍
Status: L2 Screening by Sherry Reich
From: Entered
To: L2 Screening
Duration in Previous: 0m
📦
Parts Requested
Order: 00087184
Status: Closed
📦
Status: Awaiting Parts by Dave Creditt
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 3m
📅
Status: Ready for Scheduling by Audrey Tharp Dec 23, 2:50 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 3h 40m
👷
▶
2 Technician Assigned Dec 23, 6:21 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 3h 30m
⏳ 2.7 business days
🔩
4x Parts Added Dec 26, 2:24 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
📅
▶
3 Dispatch Scheduled Dec 29, 3:37 PM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Laura Hill
From: Assigned
To: Scheduled
Duration in Previous: 5d 21h
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-01-02T14:15:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Scott Roberts Jan 2, 8:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 17h
🔩
▶
2 6x Parts Added Jan 2, 11:33 AM
6x Parts Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 39m, 0m
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Jan 5, 5:02 PM
2x Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Diane Patton
From: Closed
To: Ready to Bill
Duration in Previous: 3d 5h
📨
▶
2 Status: Invoice Pending Jan 5, 5:08 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.9 business days
🧾
Invoice Created Jan 9, 9:33 PM
Invoice Number: SM-250530

Bottlenecks

Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours

🔗 Related Artifacts

📞
Case 00549634
Closed
📦
Parts Order 00087184
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Jan 2, 9:15 AM
Created
Dec 23, 11:06 AM
Invoice #
SM-250530

Work Details (12)

Name Type Status Qty Amount Date
WL-03048087 Parts Open 1 $2.00 Dec 26, 2:24 PM
WL-03048088 Parts Open 1 $21.26 Dec 26, 2:24 PM
WL-03048089 Parts Open 1 $116.00 Dec 26, 2:24 PM
WL-03048090 Expenses Open 1 $16.31 Dec 26, 2:24 PM
WL-03052446 Parts Open 1 $390.99 Jan 2, 11:33 AM
WL-03052447 Parts Open 1 $101.39 Jan 2, 11:33 AM
WL-03052448 Labor Open 0.5 $65.00 Jan 2, 11:33 AM
WL-03052449 Labor Open 0.083333333333333 $32.50 Jan 2, 11:33 AM
WL-03052450 Labor Open 2.4166666666667 $325.00 Jan 2, 11:33 AM
WL-03052451 Travel Open 18 $37.10 Jan 2, 11:33 AM
WL-03053931 Labor Open 1.25 $162.50 Jan 5, 5:02 PM
WL-03053932 Travel Open 35 $0.00 Jan 5, 5:02 PM

Details