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WO-01328284 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 NVA Niles Veterinary Clinic — 1007 Youngstown Warren Rd, Niles OH, 44446

Dec 29, 2025 → Jan 9, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 5, 2026
✗ SLA Missed
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 5, 2026
3 business days (counted)
Running total: 4 of 4 biz days used
Created: Dec 29, 2025 Completed: Jan 5, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0 / 4
Dec 29 → Dec 30 Ready for Scheduling ▶ Running 1 1 / 4
Dec 30 → Dec 30 Assigned ▶ Running 0 1 / 4
Dec 30 → Jan 5 Scheduled ▶ Running 3 4 / 4
Dispatch 0.0d
Coordinators 5.1d
Field Work 4.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
5.1 days
Over SLA
Field Work
4.2 days
Over SLA
Billing
0.0 days
Created: Dec 29, 2025 Due: Jan 5, 2026 Completed: Jan 9, 2026 (3 days late)
📅
8.5 days Total Age
⏱️
4.2d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554567
Midmark Service Request Dispatch Authorization - WO-00142342
Closed
Travel Zone 1 PROBLEM SUMMARY PM NWD 3rd of 3 ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 746233 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Annichenni
Owner
Shelby Robinson
Created
Dec 29, 2025
Work Orders from this Case (2)
WO-01328284 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Dec 29, 2025 • Closed: Jan 9, 2026
WO-01328285 Invoiced
Preventive Maintenance • Brandon Green
Created: Dec 29, 2025 • Closed: Jan 5, 2026
Completed with minor delays
Invoiced • 65 days old
🚨
Primary Delay 4.2 days stuck in "Completed"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Completed
4.2d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/26 LY - reason the unit was delayed on closing due to the mobile app malfunction. tech emailed IT

12/30/2025 CRamen spoke with Lisa 724-730-7339 and scheduled for Monday 1/5/2025 with tech arrival between 10-12. Call logged on WO-01328284


12/30/2025jsells

Ship To Name: NVA Niles Veterinary Clinic Ship To Address: 1007 Youngstown Warren Rd Ship To City/State: Niles, OH 44446-4620 Waybill (Tracking #): 1ZE444250372616234 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 30-DEC-2025 LINE NO: 1.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000 LINE NO: 2.1 QTY: 1 ITEM: 002-10721-00 SERIAL #: DESCRIPTION: EXTENDED PERIODIC MAINTENANCE KIT, VET PRO 1000


12/29/2025 SRobinson-Called Lisa Annichenni, 1(330) 652-0055. Spoke with Lisa and gave her the WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
PM completed with parts sent by midmark tested unit unit working as intended and placed back into service
🔍 Technician Findings
PM requested
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY PM NWD 3rd of 3 ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 746233 002-10721-00 1.00000
📄 Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)

Timeline

📞
Case Linked Dec 29, 9:12 AM
Case Number: 00554567
Subject: Midmark Service Request Dispatch Authorization - WO-00142342
Status: Closed
📋
Work Order Created Dec 29, 2:37 PM
Work Order: WO-01328284
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Dec 29, 2:43 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Status: Assigned Dec 30, 2:21 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Brandon Green
🗓️
▶
2 Status: Scheduled Dec 30, 2:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-01-05T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Dec 31, 6:05 PM
Scheduled For: 2026-01-05T16:00:00.000+0000, 2026-01-05T15:30:00.000+0000
⏳ 2.7 business days
🔩
4x Parts Added Jan 5, 5:38 PM
Type: Parts, Labor, Travel
Status: Open
Qty: 1, 0.083333333333333
✔️
Status: Completed by Brandon Green Jan 5, 5:45 PM
From: Scheduled
To: Completed
Duration in Previous: 6d 3h
⏳ 4.8 business days
🏁
Status: Closed by Lawrence Yoder Jan 9, 1:11 PM
From: Completed
To: Closed
Duration in Previous: 3d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Nancy Suarez Jan 13, 12:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Nancy Suarez Jan 13, 12:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8m
💰
▶
2 Status: Invoiced Jan 13, 12:46 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251077

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Completed
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

📞
Case 00554567
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Brandon Green
Scheduled
Jan 5, 10:30 AM
Created
Dec 29, 2:37 PM
Invoice #
SM-251077

Work Details (4)

Name Type Status Qty Amount Date
WL-03054000 Parts Open 1 $0.00 Jan 5, 5:38 PM
WL-03054001 Labor Open 0.083333333333333 $0.00 Jan 5, 5:38 PM
WL-03054002 Labor Open 1 $240.00 Jan 5, 5:38 PM
WL-03054003 Travel Open 1 $110.00 Jan 5, 5:38 PM

Details