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← WO Overview

WO-01328285 ↗ ServiceMax

MIDMARK • Preventive Maintenance • P4

📍 NVA Niles Veterinary Clinic — 1007 Youngstown Warren Rd, Niles OH, 44446

Dec 29, 2025 → Jan 5, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 5, 2026
✗ SLA Missed
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Jan 5, 2026)
SLA Target
▶ Clock Running
Status: Created
Dec 29 → Dec 29, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 29 → Dec 30, 2025
1 business day (counted)
Running total: 1 of 4 biz days used
▶ Clock Running
Status: Assigned
Dec 30 → Dec 30, 2025
0 business days (counted)
Running total: 1 of 4 biz days used
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 30 → Dec 30, 2025
0 business days (not counted)
3d
▶ Clock Running
Status: Scheduled
Dec 30 → Jan 5, 2026
3 business days (counted)
Running total: 4 of 4 biz days used
Created: Dec 29, 2025 Completed: Jan 5, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 29 → Dec 29 Created ▶ Running 0 0 / 4
Dec 29 → Dec 30 Ready for Scheduling ▶ Running 1 1 / 4
Dec 30 → Dec 30 Assigned ▶ Running 0 1 / 4
Dec 30 → Dec 30 Awaiting Parts - Customer ⏸ Paused 0 —
Dec 30 → Jan 5 Scheduled ▶ Running 3 4 / 4
Dispatch 0.0d
Material Management 0.1d
Coordinators 5.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.1 days
Coordinators
5.1 days
Over SLA
Billing
0.0 days
Created: Dec 29, 2025 Due: Jan 5, 2026 Completed: Jan 5, 2026 (on time)
📅
4.5 days Total Age
⏱️
4.4d in 07e-Partial Project Longest Stage
🔄
8 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00554567
Midmark Service Request Dispatch Authorization - WO-00142342
Closed
Travel Zone 1 PROBLEM SUMMARY PM NWD 3rd of 3 ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 746233 002-10721-00 1.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Lisa Annichenni
Owner
Shelby Robinson
Created
Dec 29, 2025
Work Orders from this Case (2)
WO-01328284 Invoiced
Preventive Maintenance • Brandon Green
Created: Dec 29, 2025 • Closed: Jan 9, 2026
WO-01328285 (current) Invoiced
Preventive Maintenance • Brandon Green
Created: Dec 29, 2025 • Closed: Jan 5, 2026
Completed with minor delays
Invoiced • 65 days old
🚨
Primary Delay 4.4 days stuck in "07e-Partial Project"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Awaiting Parts - Customer
0.1d
Scheduled
3.6d / 2.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
4.4d
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/7/2026 NSuarez pp awaiting on parent WO

12/30/2025 CRamen spoke with Lisa and scheduled for Monday 1/5/2025 with tech arrival between 10-12. Call logged on WO-01328284


12/29/2025 SRobinson-Called Lisa Annichenni, 1(330) 652-0055. Spoke with Lisa and gave her the WO# and advised a coordinator will be reaching out to schedule.

🔧 Work Performed
PM completed with parts sent by Midmark tested unit unit working as intended and placed back into service
🔍 Technician Findings
PM requested
⚠️ Problem Description
Travel Zone 1 PROBLEM SUMMARY PM NWD 3rd of 3 ADDITIONAL NOTES PM Service Requirements: Tech to follow the checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies. Tech needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you! PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 746233 002-10721-00 1.00000
📄 Description
Do Not Use This Item

Timeline

📞
Case Linked Dec 29, 9:12 AM
Case Number: 00554567
Subject: Midmark Service Request Dispatch Authorization - WO-00142342
Status: Closed
📋
Work Order Created Dec 29, 2:37 PM
Work Order: WO-01328285
Type: Preventive Maintenance
Priority: P4
📅
Status: Ready for Scheduling by Shelby Robinson Dec 29, 2:42 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Technician Assigned Dec 30, 1:35 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 22h 52m, 0m
📅
▶
2 Dispatch Scheduled Dec 30, 2:31 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Charles Ramen
From: Awaiting Parts - Customer
To: Scheduled
Duration in Previous: 56m
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Dec 31, 6:05 PM
Scheduled For: 2026-01-05T15:30:00.000+0000
⏳ 2.7 business days
🔩
▶
2 2x Parts Added Jan 5, 5:47 PM
2x Parts Added → Status: Completed
✔️
Status: Completed by Brandon Green
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 6d 3h, 0m
⏳ 2.8 business days
📋
Status: 07e-Partial Project by Nancy Suarez Jan 7, 3:26 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 21h
⚠️ 5.0 business days
📄
Status: Ready to Bill by Nancy Suarez Jan 13, 12:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5d 20h
📨
Status: Invoice Pending by Nancy Suarez Jan 13, 12:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8m
💰
▶
2 Status: Invoiced Jan 13, 12:46 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251077

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00554567
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Preventive Maintenance
Branch
N/A
Technician
Brandon Green
Scheduled
Jan 5, 10:30 AM
Created
Dec 29, 2:37 PM
Invoice #
SM-251077

Work Details (2)

Name Type Status Qty Amount Date
WL-03054030 Parts Open 1 $0.00 Jan 5, 5:47 PM
WL-03054031 Labor Open 1 $240.00 Jan 5, 5:47 PM

Details