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WO-01332989 ↗ ServiceMax

GE Healthcare FMI • FMI 32097 • PC

📍 UK ALBERT B CHANDLER HOSPITAL — 800 Rose Street, Lexington KY, 40536

Jan 6, 2026 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (69 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
1d
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 15, 2026
5 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Scheduling ▶ Running 1 2
Jan 8 → Jan 15 Scheduled ▶ Running 5 7
Jan 15 → Jan 16 Tech On Site ▶ Running 1 8
Dispatch 1.3d
Coordinators 6.5d
Field Work 2.2d
Billing 14.7d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Coordinators
6.5 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
14.7 days
Over SLA
Created: Jan 6, 2026 Due: Apr 27, 2026 Completed: Jan 16, 2026 (101 days early)
📅
8.3 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
20 transitions Status Changes
⚠️
13.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00556459
GE FMI 32097 - UK Healthcare
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Calvin Crum
Owner
Erin Martin
Created
Jan 6, 2026
Work Orders from this Case (9)
WO-01332982 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332984 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332985 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332986 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332987 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332988 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332989 (current) Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 16, 2026
WO-01332991 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332993 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 13.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
13.4d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.3d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2026 DMalloy - Email recieved from customer Confirming the devices. Replied advising that I will have FSE Jackson in the area on next week Thursday 1/15/2026. calvin.crum@uky.edu


01/07/2026 MHamersley - recd email from Clavin Crum, POC, 859-297-8332, confirming devices at UK ALBERT B CHANDLER HOSPITAL, ATTN: Clinical Engineering, Room H0080, 800 Rose Street Lexington, KY 40536; FSE Cred: Vendormate; ... 01/07/2026 MHamersley - called 859-218-5114, call went to VM/LM; sent email: calvin.crum@uky.edu

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 6, 1:43 PM
Case Number: 00556459
Subject: GE FMI 32097 - UK Healthcare
Status: Closed
📋
Work Order Created Jan 6, 4:27 PM
Work Order: WO-01332989
Type: FMI 32097
Priority: PC
📅
Status: Ready for Scheduling by Mary Hamersley Jan 7, 4:25 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23h 57m
👷
▶
3 Technician Assigned Jan 7, 8:27 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-15T05:00:00.000+0000, 2026-01-15T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4h 2m
📅
Dispatch Scheduled by Deon Malloy Jan 7, 8:42 PM
Scheduled For: 2026-01-15T13:00:00.000+0000
⚠️ 6.4 business days
🔧
Status: Tech On Site by Jackson Reeves Jan 15, 8:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 12h
⏱️
▶
2 5x Labor Added Jan 15, 8:41 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Tech On Site
To: Completed
Duration in Previous: 12h 1m
🏁
Status: Closed by Jackson Reeves Jan 16, 5:55 PM
From: Completed
To: Closed
Duration in Previous: 21h 12m
⏳ 0.8 business days
⏱️
Labor Added Jan 19, 9:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 9:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
💵
Status: Billing Review by Timothy Amburgey Jan 19, 10:03 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 45m
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 10:09 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 22, 3:15 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 27, 8:52 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 28, 9:07 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 2, 4:46 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 5d 7h
✏️
Status: WO Correction Needed by Timothy Amburgey Feb 2, 4:51 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 5m
🏁
Status: Closed by Jackson Reeves Feb 3, 4:05 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 23h 14m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 9:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 0m
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7h 22m
💰
▶
2 Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252990

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

📞
Case 00556459
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FMI 32097
Branch
N/A
Technician
Jackson Reeves
Scheduled
Jan 15, 8:00 AM
Created
Jan 6, 4:27 PM
Invoice #
SM-252990

Work Details (6)

Name Type Status Qty Amount Date
WL-03067236 Labor Open 0.5 $0.00 Jan 15, 8:41 PM
WL-03067237 Labor Open 0.75 $100.00 Jan 15, 8:41 PM
WL-03067238 Labor Open 0.5 $100.00 Jan 15, 8:41 PM
WL-03067239 Expenses Open 1 $0.00 Jan 15, 8:41 PM
WL-03067240 Expenses Open 1 $117.65 Jan 15, 8:41 PM
WL-03070103 Labor Open 0.016666666666667 $38.00 Jan 19, 9:09 AM

Details