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WO-01332991 ↗ ServiceMax

GE Healthcare FMI • FMI 32097 • PC

📍 UK ALBERT B CHANDLER HOSPITAL — 800 Rose Street, Lexington KY, 40536

Jan 6, 2026 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (69 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
1d
▶ Clock Running
Status: Created
Jan 6 → Jan 7, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 7 → Jan 8, 2026
1 business day (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 16, 2026
6 business days (counted)
Running total: 8 of ? biz days used
Created: Jan 6, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 6 → Jan 7 Created ▶ Running 1 1
Jan 7 → Jan 8 Ready for Scheduling ▶ Running 1 2
Jan 8 → Jan 16 Scheduled ▶ Running 6 8
Dispatch 1.3d
Coordinators 6.6d
Field Work 0.0d
Billing 14.5d
✓ SLA Met
Dispatch
1.3 days
Over SLA
Coordinators
6.6 days
Over SLA
Field Work
0.0 days
Billing
14.5 days
Over SLA
Created: Jan 6, 2026 Due: Apr 27, 2026 Completed: Jan 16, 2026 (101 days early)
📅
7.5 days Total Age
⏱️
6.2d in Scheduled Longest Stage
🔄
15 transitions Status Changes
⚠️
15.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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🎫
Case #00556459
GE FMI 32097 - UK Healthcare
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Calvin Crum
Owner
Erin Martin
Created
Jan 6, 2026
Work Orders from this Case (9)
WO-01332982 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332984 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332985 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332986 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332987 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332988 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332989 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 16, 2026
WO-01332991 (current) Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
WO-01332993 Invoiced
FMI 32097 • Jackson Reeves
Created: Jan 6, 2026 • Closed: Jan 15, 2026
Completed with significant delays
Invoiced • 57 days old
🚨
Primary Delay 6.2 days stuck in "Scheduled"
⏱️
Total Delay 15.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Scheduled
6.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
14.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/07/2026 DMalloy - Email recieved from customer Confirming the devices. Replied advising that I will have FSE Jackson in the area on next week Thursday 1/15/2026. 

calvin.crum@uky.edu


01/07/2026 MHamersley - recd email from Clavin Crum, POC, 859-297-8332, confirming devices at UK ALBERT B CHANDLER HOSPITAL, ATTN: Clinical Engineering, Room H0080, 800 Rose Street Lexington, KY 40536; FSE Cred: Vendormate; ... 01/07/2026 MHamersley - called 859-218-5114, call went to VM/LM; sent email: calvin.crum@uky.edu

🔧 Work Performed
Postponement form created as the device was in use and the baby could not be moved at this time.
🔍 Technician Findings
Postponement form created as the device was in use and the baby could not be moved at this time.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Jan 6, 1:43 PM
Case Number: 00556459
Subject: GE FMI 32097 - UK Healthcare
Status: Closed
📋
Work Order Created Jan 6, 4:28 PM
Work Order: WO-01332991
Type: FMI 32097
Priority: PC
📅
Status: Ready for Scheduling by Mary Hamersley Jan 7, 4:25 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 23h 56m
👷
▶
3 Technician Assigned Jan 7, 7:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-15T05:00:00.000+0000, 2026-01-15T00:00:00.000+0000, 2026-01-15T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3h 11m
⚠️ 6.5 business days
⏱️
▶
2 Labor Added Jan 15, 8:41 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jackson Reeves
From: Scheduled
To: Completed
Duration in Previous: 8d 1h
🏁
Status: Closed by Jackson Reeves Jan 15, 8:51 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 1.4 business days
⏱️
Labor Added Jan 19, 9:08 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 9:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 12h
💵
Status: Billing Review by Timothy Amburgey Jan 19, 10:03 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 46m
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 10:09 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 22, 3:15 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 27, 8:50 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 17h
📄
Status: Ready to Bill by Timothy Amburgey Jan 27, 8:56 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 28, 9:07 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 6.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:28 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 7d 7h
💰
▶
2 Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252990

Bottlenecks

Entered
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00556459
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FMI 32097
Branch
N/A
Technician
Jackson Reeves
Scheduled
Jan 15, 8:00 AM
Created
Jan 6, 4:28 PM
Invoice #
SM-252990

Work Details (2)

Name Type Status Qty Amount Date
WL-03067230 Labor Open 0.25 $100.00 Jan 15, 8:41 PM
WL-03070102 Labor Open 0.016666666666667 $38.00 Jan 19, 9:08 AM

Details