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← WO Overview

WO-01337448 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Jan 13, 2026 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (238 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 19, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 13, 2026 Completed: Jan 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 13 Assigned ▶ Running 0 0
Jan 13 → Jan 19 Scheduled ▶ Running 3 3
Dispatch 0.1d
Coordinators 4.0d
Field Work 9.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.0 days
Over SLA
Field Work
9.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 13, 2026 Due: Dec 31, 2026 Completed: Jan 16, 2026 (349 days early)
📅
4.0 days Total Age
⏱️
9.0d in Completed Longest Stage
🔄
6 transitions Status Changes
⚠️
12.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558388
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jeff Ballard
Owner
Shelby Robinson
Created
Jan 13, 2026
Work Orders from this Case (2)
WO-01337448 (current) Invoiced
FCO • Fady Messak
Created: Jan 13, 2026 • Closed: Jan 16, 2026
WO-01337451 Invoiced
FCO • Fady Khouzam
Created: Jan 13, 2026 • Closed: Jan 19, 2026
Completed with significant delays
Invoiced • 50 days old
🚨
Primary Delay 9.0 days stuck in "Completed"
⏱️
Total Delay 12.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Completed
9.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Jan 13, 8:59 AM
Case Number: 00558388
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 13, 9:22 AM
Work Order: WO-01337448
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jan 13, 10:33 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 10m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-13T13:00:00.000+0000
⏳ 4.0 business days
💵
▶
3 14x Expenses Added Jan 19, 8:25 AM
14x Expenses Added → Status: Completed → 2x Labor Added
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 5d 21h
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 2
💵
2x Expenses Added Jan 19, 8:50 AM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 19, 7:34 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 9.0 business days
🏁
Status: Closed by Fady Messak Feb 1, 6:57 AM
From: Completed
To: Closed
Duration in Previous: 12d 22h
⏳ 3.0 business days
⏱️
Labor Added Feb 4, 2:29 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 4, 2:35 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 7h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 1h
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 49m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

📞
Case 00558388
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Jan 13, 8:00 AM
Created
Jan 13, 9:22 AM
Invoice #
N/A

Work Details (20)

Name Type Status Qty Amount Date
WL-03070011 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070012 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070013 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070014 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070015 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070016 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070017 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070018 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070019 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070020 Expenses Open 1 $0.00 Jan 19, 8:25 AM
WL-03070021 Travel Open 168 $0.00 Jan 19, 8:25 AM
WL-03070022 Travel Open 168 $0.00 Jan 19, 8:25 AM
WL-03070023 Travel Open 180 $0.00 Jan 19, 8:25 AM
WL-03070024 Travel Open 180 $0.00 Jan 19, 8:25 AM
WL-03070026 Labor Open 2 $1,187.50 Jan 19, 8:30 AM
WL-03070027 Labor Open 2 $775.00 Jan 19, 8:30 AM
WL-03070079 Expenses Open 1 $0.00 Jan 19, 8:50 AM
WL-03070080 Expenses Open 1 $0.00 Jan 19, 8:50 AM
WL-03071070 Expenses Open 1 $0.00 Jan 19, 7:34 PM
WL-03091419 Labor Open 0.016666666666667 $190.00 Feb 4, 2:29 PM

Details