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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337451 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 NYS DHSES Stockpiles — 2 Van Buren Blvd Bldg 10 Bay 3, Guilderland Center NY, 12085

Jan 13, 2026 → Jan 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (238 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 17, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 13, 2026 Completed: Jan 17, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 13 Assigned ▶ Running 0 0
Jan 13 → Jan 17 Scheduled ▶ Running 3 3
Dispatch 0.1d
Coordinators 4.0d
Field Work 0.3d
Billing 2.9d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.0 days
Over SLA
Field Work
0.3 days
Billing
2.9 days
Over SLA
Created: Jan 13, 2026 Due: Dec 31, 2026 Completed: Jan 20, 2026 (345 days early)
📅
4.3 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 13, 2026
Visit 2 Jan 14, 2026
Visit 3 Jan 15, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00558388
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Jeff Ballard
Owner
Shelby Robinson
Created
Jan 13, 2026
Work Orders from this Case (2)
WO-01337448 Invoiced
FCO • Fady Messak
Created: Jan 13, 2026 • Closed: Jan 16, 2026
WO-01337451 (current) Invoiced
FCO • Fady Khouzam
Created: Jan 13, 2026 • Closed: Jan 19, 2026
Completed with minor delays
Invoiced • 50 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
5.1d / 1.0d SLA
07e-Partial Project
3.3d
WO Correction Needed
1.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
🔍 Technician Findings
FCO81
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Jan 13, 8:59 AM
Case Number: 00558388
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Jan 13, 9:25 AM
Work Order: WO-01337451
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jan 13, 10:32 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 1h 6m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2026-01-13T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 2x Labor Added Jan 16, 9:22 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled
To: Completed
Duration in Previous: 3d 10h
⏱️
Labor Added Jan 16, 9:41 PM
Type: Labor
Status: Open
Qty: 1
⏳ 0.3 business days
💵
▶
2 8x Expenses Added Jan 19, 7:59 AM
8x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Fady Khouzam Jan 19, 9:41 PM
From: Completed
To: Closed
Duration in Previous: 3d 0h
⏳ 3.0 business days
⏱️
Labor Added Jan 22, 1:12 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 1:23 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
✏️
Status: WO Correction Needed by Timothy Amburgey Jan 22, 3:47 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 2h 24m
⏳ 2.0 business days
🏁
Status: Closed by Sean Currie Jan 23, 5:51 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 2h
⏳ 2.8 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 10:39 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 16h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00558388
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Jan 13, 8:00 AM
Created
Jan 13, 9:25 AM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03069023 Labor Open 5 $775.00 Jan 16, 9:22 PM
WL-03069024 Labor Open 11 $1,187.50 Jan 16, 9:22 PM
WL-03069028 Labor Open 1 $0.00 Jan 16, 9:41 PM
WL-03069993 Expenses Open 1 $0.00 Jan 19, 7:59 AM
WL-03069995 Expenses Open 1 $0.00 Jan 19, 7:59 AM
WL-03069996 Expenses Open 1 $0.00 Jan 19, 7:59 AM
WL-03069997 Expenses Open 1 $0.00 Jan 19, 7:59 AM
WL-03069998 Expenses Open 1 $0.00 Jan 19, 7:59 AM
WL-03069994 Expenses Open 1 $0.00 Jan 19, 7:59 AM
WL-03069991 Expenses Open 1 $0.00 Jan 19, 7:59 AM
WL-03069992 Expenses Open 1 $0.00 Jan 19, 7:59 AM
WL-03070000 Expenses Open 1 $0.00 Jan 19, 8:01 AM
WL-03075037 Labor Open 0.016666666666667 $190.00 Jan 22, 1:12 PM

Details