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WO-01338431 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Thermo Fisher Scientific Inc — 6055 Sunol Blvd., Pleasanton CA, 94566

Jan 19, 2026 → Feb 26, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (23 biz days early)
Active: 27 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 21, 2026
2 business days (counted)
Running total: 2 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 26, 2026
25 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 26 → Feb 26, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Jan 19, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 21 Assigned ▶ Running 2 2
Jan 21 → Feb 26 Scheduled ▶ Running 25 27
Feb 26 → Feb 26 Tech On Site ▶ Running 0 27
Coordinators 27.9d
Field Work 1.0d
✓ SLA Met
Coordinators
27.9 days
Over SLA
Field Work
1.0 days
Created: Jan 19, 2026 Due: Mar 31, 2026 (26 days left)
📅
27.0 days Total Age
⏱️
25.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560134
6008321164
Closed
38R SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS G1312B DEACB02545 1260 Binary Pump G1316A DEACN33281 1260 Thermostatted Column Compartment G1329B DEAAC31023 1260 Standard Autosampler G1315D DEAAX06750 1260 Diode Array Detector VL G1322A JPAAL84129 1260 Standard Degasser G1321C DEABV00562 1260 Infinity Fluorescence Detector G1330B DEBAK17475 1290 Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Dwen Chu
Owner
Leona Coonrod
Created
Jan 19, 2026
Work Orders from this Case (2)
WO-01338431 (current) Ready to Bill
Preventive Maintenance • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 26, 2026
WO-01338433 Ready to Bill
EOQ • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 27, 2026
Behind Schedule - Needs Attention
Ready to Bill • 44 days old
🚨
Primary Delay 25.9 days stuck in "Scheduled"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
25.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

21 Jan 2026 Larry Alberty

Reached out for scheduling.


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
completed PM
⚠️ Problem Description
38R SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1312B DEACB02545 1260 Binary Pump G1316A DEACN33281 1260 Thermostatted Column Compartment G1329B DEAAC31023 1260 Standard Autosampler G1315D DEAAX06750 1260 Diode Array Detector VL G1322A JPAAL84129 1260 Standard Degasser G1321C DEABV00562 1260 Infinity Fluorescence Detector G1330B DEBAK17475 1290 Thermostat
📄 Description
1260 Binary Pump
📞 Call Description
MAR 2026 LC PMPLUS

Timeline

📞
Case Linked Jan 19, 10:31 AM
Case Number: 00560134
Subject: 6008321164
Status: Closed
📋
▶
3 Work Order Created Jan 19, 10:42 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 2m, 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 21, 11:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-02-26T14:00:00.000+0000
🚨 26.0 business days
🔧
Status: Tech On Site by Larry Alberty Feb 26, 10:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 35d 22h
✔️
▶
3 Status: Completed Feb 26, 6:10 PM
Status: Completed → 8x Labor Added → Status: Closed
⏱️
8x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 6, 15
🏁
Status: Closed by Larry Alberty
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Hannah Shaw Feb 27, 1:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6h 59m

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 25.9 business days (threshold: 2.0 business days)
Exceeded by 23.9 business days

🔗 Related Artifacts

📞
Case 00560134
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 26, 9:00 AM
Created
Jan 19, 10:42 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03121995 Labor Open 1 $0.00 Feb 26, 6:14 PM
WL-03121996 Labor Open 6 $513.00 Feb 26, 6:14 PM
WL-03121997 Labor Open 1 $0.00 Feb 26, 6:14 PM
WL-03121998 Travel Open 15 $180.00 Feb 26, 6:14 PM
WL-03121999 Travel Open 15 $0.00 Feb 26, 6:14 PM
WL-03122000 Parts Open 1 $0.00 Feb 26, 6:14 PM
WL-03122001 Parts Open 1 $0.00 Feb 26, 6:14 PM
WL-03122002 Parts Open 1 $0.00 Feb 26, 6:14 PM

Details