Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338433 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • EOQ • PC

📍 Thermo Fisher Scientific Inc — 6055 Sunol Blvd., Pleasanton CA, 94566

Jan 19, 2026 → Feb 27, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Mar 31, 2026
✓ SLA Met (22 biz days early)
Active: 28 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 21, 2026
2 business days (counted)
Running total: 2 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 27, 2026
26 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 28 of ? biz days used
Created: Jan 19, 2026 Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 21 Assigned ▶ Running 2 2
Jan 21 → Feb 27 Scheduled ▶ Running 26 28
Feb 27 → Feb 27 Tech On Site ▶ Running 0 28
Coordinators 28.9d
Field Work 1.0d
✓ SLA Met
Coordinators
28.9 days
Over SLA
Field Work
1.0 days
Created: Jan 19, 2026 Due: Mar 31, 2026 (26 days left)
📅
28.0 days Total Age
⏱️
26.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
27.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00560134
6008321164
Closed
38R SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS G1312B DEACB02545 1260 Binary Pump G1316A DEACN33281 1260 Thermostatted Column Compartment G1329B DEAAC31023 1260 Standard Autosampler G1315D DEAAX06750 1260 Diode Array Detector VL G1322A JPAAL84129 1260 Standard Degasser G1321C DEABV00562 1260 Infinity Fluorescence Detector G1330B DEBAK17475 1290 Thermostat
Priority
High
Origin
Web
Reason
New Case
Contact
Dwen Chu
Owner
Leona Coonrod
Created
Jan 19, 2026
Work Orders from this Case (2)
WO-01338431 Ready to Bill
Preventive Maintenance • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 26, 2026
WO-01338433 (current) Ready to Bill
EOQ • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 27, 2026
Behind Schedule - Needs Attention
Ready to Bill • 44 days old
🚨
Primary Delay 26.9 days stuck in "Scheduled"
⏱️
Total Delay 27.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
26.9d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

21 Jan 2026 Larry Alberty

Reached out for scheduling.


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
Completed LC EOQ.
⚠️ Problem Description
38R SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS PM Plus - allows a lamp to be ordered and consumed on a PM if needed. Sometimes a lamp may have been installed recently, so a new lamp is not needed at time of PM. The tech needs to ask the customer these questions when scheduling the PM for a PM PLUS. PM PLUS = UV lamp is included in the service. G1312B DEACB02545 1260 Binary Pump G1316A DEACN33281 1260 Thermostatted Column Compartment G1329B DEAAC31023 1260 Standard Autosampler G1315D DEAAX06750 1260 Diode Array Detector VL G1322A JPAAL84129 1260 Standard Degasser G1321C DEABV00562 1260 Infinity Fluorescence Detector G1330B DEBAK17475 1290 Thermostat
📄 Description
1260 Binary Pump
📞 Call Description
MAR 2026 LC EOQ

Timeline

📞
Case Linked Jan 19, 10:31 AM
Case Number: 00560134
Subject: 6008321164
Status: Closed
📋
▶
3 Work Order Created Jan 19, 10:44 AM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 21, 11:58 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Larry Alberty
Scheduled For: 2026-02-27T13:00:00.000+0000
🚨 27.0 business days
🔧
Status: Tech On Site by Larry Alberty Feb 27, 8:51 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 36d 20h
⏱️
5x Labor Added Feb 27, 2:03 PM
Type: Labor, Travel
Status: Open
Qty: 1, 6, 15
✔️
Status: Completed by Larry Alberty Feb 27, 6:47 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 56m, 0m
⏳ 1.8 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 3, 1:30 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 26.9 business days (threshold: 2.0 business days)
Exceeded by 24.9 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

📞
Case 00560134
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
EOQ
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 27, 8:00 AM
Created
Jan 19, 10:44 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03123503 Labor Open 1 $0.00 Feb 27, 2:03 PM
WL-03123504 Labor Open 6 $912.00 Feb 27, 2:03 PM
WL-03123505 Labor Open 1 $0.00 Feb 27, 2:03 PM
WL-03123506 Travel Open 15 $180.00 Feb 27, 2:03 PM
WL-03123507 Travel Open 15 $0.00 Feb 27, 2:03 PM

Details