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WO-01338439 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Thermo Fisher Scientific Inc — 6055 Sunol Blvd., Pleasanton CA, 94566

Jan 19, 2026 → Feb 20, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 19 → Jan 21, 2026
2 business days (counted)
Running total: 2 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 20, 2026
21 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 19, 2026 Completed: Feb 20, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Jan 21 Assigned ▶ Running 2 2
Jan 21 → Feb 20 Scheduled ▶ Running 21 23
Feb 20 → Feb 20 Tech On Site ▶ Running 0 23
Coordinators 23.3d
Field Work 1.0d
✓ SLA Met
Coordinators
23.3 days
Over SLA
Field Work
1.0 days
Created: Jan 19, 2026 Due: Feb 28, 2026 (5 days overdue)
📅
23.0 days Total Age
⏱️
21.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
22.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00560144
6008349889
Closed
28U SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS G1315D DEAAX08161 1260 Diode Array Detector VL G1316A DEACN40476 1260 Thermostatted Column Compartment G1321B DEABW06467 1260 Infinity Fluoresc. Detector Spectra G1311B DEADO15436 1260 Quaternary Pump G1330B DEBAK26590 1290 Thermostat G1329B DEAAC38081 1260 Standard Autosampler
Priority
High
Origin
Web
Reason
New Case
Contact
Lucy Lo
Owner
Leona Coonrod
Created
Jan 19, 2026
Work Orders from this Case (2)
WO-01338439 (current) Ready to Bill
Preventive Maintenance • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 20, 2026
WO-01338440 Ready to Bill
EOQ • Larry Alberty
Created: Jan 19, 2026 • Closed: Feb 24, 2026
Behind Schedule - Needs Attention
Ready to Bill • 44 days old
🚨
Primary Delay 21.3 days stuck in "Scheduled"
⏱️
Total Delay 22.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
21.3d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

21 Jan 2026 Larry Alberty

Reached out for scheduling.


Please assign to Larry Alberty ARP to site is 13 miles. Zone 1

🔧 Work Performed
Completed LC PM.
⚠️ Problem Description
28U SYS-LC-1260-E Contract ends 12/31/2026 repair included PMPLUS G1315D DEAAX08161 1260 Diode Array Detector VL G1316A DEACN40476 1260 Thermostatted Column Compartment G1321B DEABW06467 1260 Infinity Fluoresc. Detector Spectra G1311B DEADO15436 1260 Quaternary Pump G1330B DEBAK26590 1290 Thermostat G1329B DEAAC38081 1260 Standard Autosampler
📄 Description
1260 Quaternary Pump
📞 Call Description
FEB 2026 LC PMPLUS

Timeline

📞
▶
2 Case Linked Jan 19, 10:48 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01338439
Type: Preventive Maintenance
Priority: PC
📅
▶
2 Status: Ready for Scheduling Jan 19, 10:54 AM
Status: Ready for Scheduling → Technician Assigned
👷
Technician Assigned by Leona Coonrod
Technician: Larry Alberty
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 21, 4:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Larry Alberty
From: Assigned
To: Scheduled
Duration in Previous: 2d 5h
🚨 21.9 business days
🔧
Status: Tech On Site by Larry Alberty Feb 20, 9:31 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 16h
✔️
▶
2 Status: Completed Feb 20, 5:49 PM
Status: Completed → 8x Labor Added
⏱️
8x Labor Added
Type: Labor, Travel, Parts
Status: Open
Qty: 1, 5, 20
🏁
Status: Closed by Larry Alberty Feb 20, 5:55 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.8 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 8:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 14h

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 21.3 business days (threshold: 2.0 business days)
Exceeded by 19.3 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00560144
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Larry Alberty
Scheduled
Feb 20, 9:00 AM
Created
Jan 19, 10:53 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03114517 Labor Open 1 $0.00 Feb 20, 5:52 PM
WL-03114518 Labor Open 5 $513.00 Feb 20, 5:52 PM
WL-03114519 Labor Open 1 $0.00 Feb 20, 5:52 PM
WL-03114520 Travel Open 20 $180.00 Feb 20, 5:52 PM
WL-03114521 Travel Open 20 $0.00 Feb 20, 5:52 PM
WL-03114522 Parts Open 1 $0.00 Feb 20, 5:52 PM
WL-03114523 Parts Open 1 $0.00 Feb 20, 5:52 PM
WL-03114524 Parts Open 1 $0.00 Feb 20, 5:52 PM

Details